Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
768 reviews
5 stars
676
4 stars
18
3 stars4
2 stars
12
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with many praising individual staff members for their helpfulness and knowledge, while others report poor service and rudeness from certain employees.
Product Quality
Customers express dissatisfaction with the quality of glasses, particularly regarding issues with lenses and fitting.
Store Atmosphere
The store atmosphere is generally described as welcoming, but some customers report a lack of attention from staff during busy times.
Order Fulfillment
Several reviews highlight delays in receiving glasses and poor communication regarding order status.
Staff Knowledge
While some staff members are noted for their expertise and assistance, others are criticized for being unhelpful or dismissive.
- NENestor EspinosaNov 15, 20255.0A good service and care to registered and to the doctor who check-up my eyes until to the ladies in LensCrafts who helped me to get my prescrition glass.An Exellent Service!
- SSSHIRLEY SchroederOct 27, 20255.0I get my eye exam at Rick Wong Optometry at the Guildford location and I am able to choose my eyeglasses while I wait for my testing. Also the service at LensCrafters is awesome and they listen to my needs and I value my opinion. My family and myself have been going to this location for years.
- RBRaisa BansalOct 24, 20255.0I had such an amazing experience. Agrima was so helpful! She made me feel so comfortable. She’s very knowledgeable and informed me about the options available so that I could choose the best one. Definitely recommend visiting her store
- PGparsa ghazizadehOct 20, 20255.0I had an amazing experience at LensCrafters thanks to Ravneet! She was extremely knowledgeable about all the products and helped me find the perfect pair of glasses in no time. Her customer service was outstanding — friendly, professional, and super efficient. I really appreciated how quickly and smoothly everything went. If you’re looking for great service and expertise, definitely ask for Ravneet!
- SRs raoOct 12, 20251.0Poor in responding to customers. I have ordered the glasses 20days back. I haven’t received any email on the glasses ready. When we call they don’t answer. Worst customer service.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye exams does LensCrafters in Surrey offer?
LensCrafters offers comprehensive eye exams using the latest vision technology to ensure your eyes are healthy and your vision is optimal.
Which designer eyewear brands can I find at LensCrafters Surrey?
You can find a wide range of designer brands including Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
Does LensCrafters in Surrey accept insurance, and which ones?
Yes, LensCrafters direct bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada.
What payment methods are accepted at LensCrafters Surrey?
They accept various payment methods including American Express, Cash, Check, Discover, MasterCard, and Visa.
Can I schedule an eye exam online for LensCrafters in Surrey?
Yes, you can schedule your eye exam online using their appointment link on their website.
What are the operating hours of LensCrafters at Guildford Town Center?
They are open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 11:00 AM to 7:00 PM.
Does LensCrafters offer any special services or technologies?
Yes, they provide services like AccuFit and myLook and also specialize in prescription wearable technology from top brands.
Is LensCrafters Surrey accessible for people with disabilities?
Yes, the location has a wheelchair accessible entrance to accommodate all customers.
What nearby places can I visit around LensCrafters at Guildford Town Center?
Nearby you can visit Petcetera for pet supplies, Jugo Juice for refreshments, and Swarovski for jewelry and fashion accessories.
How can nearby stores like Sunglass Hut and IRIS.ca complement my visit to LensCrafters?
If you’re exploring eyewear options, nearby retailers such as Sunglass Hut and IRIS.ca offer additional styles and products, giving you more choices in one visit.
Are there convenient places to eat near LensCrafters at Guildford Town Center?
Yes, you can enjoy quick meals or snacks nearby at places like Mr.Sub and Jugo Juice located within the shopping center area.