Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective EyewearSpecsavers
We’re Specsavers Guildford Town Centre, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Surrey, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.7
1,264 reviews
5 stars
1,109
4 stars
59
3 stars12
2 stars13
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers frequently praised the friendly, helpful, and professional staff, highlighting their attentiveness and willingness to assist.
Quality of Service
Many reviews noted a smooth and efficient experience during eye exams and frame selection, although some customers reported issues with the quality of lenses.
Affordability
Specsavers is recognized for offering good value and reasonable pricing, with many customers appreciating the variety of affordable frames and deals.
Mixed Experiences
While most feedback was positive, there were notable complaints regarding delays in receiving glasses and some dissatisfaction with specific staff interactions.
- AJaspi jassawalla2 days ago5.0We came in to have my wife’s pair glasses 👓 made. Ms Simar Sandhu was very knowledgeable, polite she understood our needs as seniors. She helped us on selecting the frame, lenses as per our budget. Thank you Ms. Simar for your help, you made us happy on our buy. Thank you Specsavers Guildford Mall. AJ 😊
- SCSandy ChatthaJan 5, 20265.0Friendly and helpful staff. Waiting times were longer than expected, especially for non walk-in customers, on both visits, but the team apologized which I appreciated. The frame selection could be better, however the eye exam was excellent — the doctor and optometrist were professional and thorough.
- FNFrancisco Alirio Ruiz NovaDec 31, 20251.0The eye exam was advertised as costing $99. My insurance covered it, but I was informed that if I do not sign over my claim to MSP to claim $40 from the government, the exam would cost $140. It’s was confusing and clearly explained upfront.Additionally since I’m 65 years old the province would cover my yearly exam and despite of this my extended health insurance was charged with CAD$99 , all of this destroyed my confidence in the store.
- DGDanny GreenDec 30, 20255.0This was my frist time ever steping into a glass store and my frist eye exam and from the moment I step into this story it was a amazing experience. From the gril who checked me in to the person who did my eye exam and finally the gril who helped me pick out glasses. The care that they show there customers was amazing and very nice to see i would 100 percent recommend this store to anyone if you are looking for a store that cares that there customers leave happy this is the place for you
- AKAma KumarasiriDec 30, 20255.0I had a good experience at Specsavers. The staff were friendly and helpful, and they explained everything clearly. The eye test was easy and didn’t take too long. There were many frames to choose from, and they have good deals at reasonable prices. Overall, I’m happy with the service and would recommend Specsavers.
Frequently Asked Questions About Specsavers Guildford Town Centre
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
How much does a comprehensive eye exam cost at Specsavers Guildford Town Centre?
Comprehensive eye exams cost $99 at participating stores and include an OCT scan at no extra charge. If you are 65 or older, eligible patients can get the exam covered by the provincial health care plan with no out-of-pocket expense.
How can I book an eye exam at Specsavers Guildford Town Centre?
You can book an eye exam online via our website by selecting the store and clicking 'book appointment'. Alternatively, you can call us or visit the store directly to schedule your appointment.
Can I return or amend my glasses order after purchase?
Yes, you can return or amend your glasses within three months of purchase. If you placed your order in-store, just visit us and we'll help with your amendment or return as part of our no worries, no fuss guarantee.
Are there services for glasses adjustment or repair at the store?
Yes, if your glasses are uncomfortable or need repair, visit us and we'll try to adjust or repair them in-store for you.
What COVID-19 safety protocols does Specsavers Guildford Town Centre follow?
We have a COVID-safe plan in place following all provincial government guidelines to keep the community safe. Please follow the latest government advice when visiting.
What are the opening hours for Specsavers Guildford Town Centre?
We are open Monday to Saturday from 10:00 to 21:00 and Sunday from 11:00 to 19:00, serving you throughout the week.
Which brands of glasses and eyewear can I find at Specsavers Guildford Town Centre?
We offer a great range of brands including Converse, Hackett, Tommy Hilfiger, adidas, Levi's, Marc Jacobs, DKNY, Vivienne Westwood, and many more.
What nearby places can I visit along with Specsavers at Guildford Town Centre?
Nearby you can visit popular spots such as COBS Bread for bakery treats, Starbucks Canada for coffee, and UNIQLO Guildford Town Centre for fashion shopping — all within walking distance of Specsavers.
How can nearby transit and shops assist me when visiting Specsavers Guildford Town Centre?
Guildford Town Centre is a shopping hub with stores like Urban Behavior and Fairweather nearby. You can also exchange currency at TCX Currency Exchange or ICE International Currency Exchange, making it convenient for your visit.
Can I combine a visit to Specsavers Guildford Town Centre with other health-related services nearby?
Yes, near Specsavers you’ll find health services such as Guildford Town Centre Orthodontist and Guildford Family Dental, making it easy to manage multiple health appointments in the same area.