Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Central City, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Surrey, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.5
563 reviews
5 stars
454
4 stars
43
3 stars
9
2 stars
13
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting individuals like Pree, Kim, and Dr. Dhillon for their exceptional service.
Professionalism
Customers appreciated the professionalism of the optometrists and staff, noting thorough eye exams and clear explanations of procedures.
Product Quality
While many enjoyed their glasses, some customers expressed dissatisfaction with the durability and fitting of the products, indicating a need for improvement.
Overall Experience
Most reviews reflected a positive overall experience, with many customers stating they would recommend the store to others.
Location Issues
A few customers mentioned difficulties finding the store due to its location, suggesting better visibility could enhance customer visits.
- NPNitin Prasad1 day ago5.0Dr Singla is amazing, very friendly and professional. I was very happy with the treatment I received and the medications prescribed by him was very helpful in resolving my eye issue. He also called in for follow-up after 1 week and made sure my eye issue is getting better and recommended me medication care for afterwards use.
- MRMaxima Reyes5 days ago5.0I was very impressed with Karima because I felt dizzy and I felt nauseated every time I wore my brand new eye glasses, Karima made the arrangement to ensure my eyes was checked again and my new eye glasses was replaced with a brand new one again for free. Karima has been very kind and understanding and she took her time to listened to all my challenges and whatever problems I was having will be taken care of which she delivers and I could not have been happier, thank you so much.
- VSVarinder Singh6 days ago5.0Great service and excellent experience from each individual from front desk to doctor.. Eye test done with modern technology. I felt they really spent there time to explain very well and suggested lots of things which really help for taking care of eyes. In my 35+ years of experience in Canada, this is best service i ever received and very reasonable price on everything instead rip off most of the place do after they see you have extended medical coverage..
- CJC JNov 17, 20255.0Specsavers at Surrey Central City left a good experience with me and my husband. We were attended with a very good customer service especially by Mr Hritesh Adhikari. My husband and I saw how attentive all the staff there which I'm sure that was the working environment in all the Specsavers branches. I am very happy with the 3 pair of glasses that I purchased. Why 3? because I loved the quality of the frames, lenses and their prices are very competitive! My husband and I will certainly return to their store and buy again when our glasses are due for change. Thank you so much and kudos to Specsavers and to Hritesh!
- DSDiksha SharmaNov 8, 20255.0I had such an amazing experience at this clinic! For the past two years, I’d been struggling to wear contact lenses and had almost given up. The doctor who did my eye exam was incredibly patient and knowledgeable — she explained everything clearly, addressed my concerns about LASIK, and made sure to find the perfect lens size for my smaller eyes. It honestly changed everything for me. A huge thank you to Pree, who trained me on how to wear the lenses. I could never do it before, but with her guidance, I managed to put them in comfortably in less than a minute! She was calm, clear, and so supportive throughout the process. After years of frustration, I can finally wear my lenses with confidence, all thanks to their patience and expertise. Highly recommend!
Frequently Asked Questions About Specsavers Central City
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What are the store hours for Specsavers Central City?
Specsavers Central City is open Monday to Wednesday and Saturday from 10:00 AM to 7:00 PM, Thursday and Friday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
How much does an eye exam cost at Specsavers Central City?
Comprehensive eye exams cost $99 and include an OCT scan at no additional charge. For customers aged 65 or over, exams may be covered fully by the provincial health care plan for eligible patients.
How can I book an eye exam at Specsavers Central City?
You can book an eye exam online through their website, by phone, or by visiting the store in person to arrange an appointment.
What brands of glasses and eyewear does Specsavers Central City offer?
They offer a wide range of brands including Converse, Hackett, Marvel, Timberland, Tommy Hilfiger, Levi's, Marc Jacobs, Vivienne Westwood, and many more.
Can I return or amend my glasses order at Specsavers Central City?
Yes, you can return or amend your glasses order within three months of purchase to ensure your satisfaction.
Does Specsavers Central City offer glasses adjustments or repairs?
Yes, if you have any discomfort or issues with your glasses, you can visit the store for adjustments or repairs.
What COVID-19 safety measures are in place at Specsavers Central City?
Specsavers Central City follows all provincial government COVID-19 guidelines and has a safety plan to keep customers and staff safe during visits.
Are there any food options nearby Specsavers Central City where I can grab a meal before or after my appointment?
Yes, several nearby places include Opa! Souvlaki of Greece for Greek cuisine, Charleys Cheesesteaks for sandwiches and fast food, Freshslice Pizza for pizza, and GoGrill for Asian barbecue options.
Where can I find entertainment options near Specsavers Central City?
GameStop and Gamer's Choice video game stores are located nearby, perfect for gaming enthusiasts to browse before or after their eye care visit.
What other services and stores are located near Specsavers Central City that might be useful to customers?
Nearby services include the Alive Health Centre Ltd for health foods and supplements, mobile phone stores like Fido and Freedom Mobile, as well as clothing stores such as The Shoe Co and Foot Locker.