Connect Hearing Surrey

Reviews

• IM

  Ian McColl

  Oct 23, 2025
  5.0
  Your “Hearing care professional”, Heather Clinck, is probably the best representative of your company that I have had the pleasure of meeting. (Not that I have any negative encounters over the years with your employees.) She was extremely kind and patient with me while setting up my new rechargeable hearing aids. Any issues that cropped up, were handled, and explained. If she couldn’t answer the question immediately, she took the time to find the answer and explain. (Mostly issues with working with connections to my iPhone and wifi) She stated that she loved her job, and it is obvious that she does. She is a great credit to your company Ian McColl
• DH

  David Hurley

  Mar 14, 2024
  5.0
  I want to share the exceptional experience with Harneet and Arya, this morning, my wife was in extreme discomfort with her ear, they were both really kind in relieving her discomfort, and genuinely concerned, we cannot thank them enough for their help and kindness, we highly recommend this connect hearing establishment. thankyou so much, Dave and Chris
• TH

  Tracey H

  Jan 12, 2024
  1.0
  Worst customer service ever! My 78-year old mother spent $6819 on hearing aids. I attended her appointment with her and explained her needs - that she is not good with tech, and not to explain the app that goes with the hearing aids, that she needs to have them streaming through her ears while on the phone, and that she needs a lot of help with the tech side. When my mother picked up the hearing aids, the worker explained the app to her, which was useless and upsetting. She sent her out the door without even connecting the hearing aids to her phone. My mother called me and didn’t understand why she couldn’t hear me on the phone. Now she is getting a refund, and of course they say it will “take weeks” to have a cheque mailed to her. We will be going elsewhere. Do not go here!

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