Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
759 reviews
5 stars
728
4 stars
17
3 stars2
2 stars2
1 star10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, particularly highlighting Mahta for her exceptional service.
Product Selection
The store offers a wide variety of stylish eyeglass frames and lenses, with many customers expressing satisfaction with their choices.
Efficiency
Many reviews noted the quick and efficient service, with customers appreciating the prompt assistance and turnaround times for glasses.
Repair Services
Customers were pleased with the complimentary repair services provided, often highlighting quick fixes and no charges for minor adjustments.
Mixed Experiences
While most feedback was positive, there were a few isolated incidents of dissatisfaction regarding specific staff interactions and service issues.
- RBruss bucholtz4 days ago5.0Shopped around a bit to to find my brand(Oakley). L.C. had the best selections. Very friendly staff. Thank you Priya for your patience with my indicisiveness. Feeling good about my purchase
- AFAggarwal Family6 days ago1.0Posting this so LensCrafters corporate and regional management are aware of a serious issue at the South Surrey location. Mahta, the store manager, assisted me throughout my purchase and added a $50 protection plan to my invoice without our knowledge or consent. My husband and I were present, and the card used already provides full coverage. We only learned about the charge during a fitting. When I raised this with Mahta, she was dismissive and falsely claimed she had discussed it with us — which is untrue, as we would have declined. Because of this dishonest behavior, I returned my glasses and took my business elsewhere, as I only support honesty and transparency in service. This is particularly concerning because it involves store management, and I hope this conduct is investigated and addressed so corrective action and retraining prevent it from happening to other customers.
- RMRyan MacIverDec 30, 20255.0Excellent service all the staff where very helpful and when above and beyond for me and my family.. I highly recommend you check out this location for all of you optical needs
- JKJaideep KochharDec 16, 20255.0Amazing customer service! Mahta was very nice over call and in person and kept me informed about the glasses i ordered. Im really happy with the meta raybans i got from the store!
- SMShirley MaxwellDec 4, 20255.0Wonderful service and very friendly and helpful staff 100 percent better than anywhere else I have ever been. Thank You Shirley
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters South Surrey offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters?
LensCrafters carries brands such as Oakley, Ray-Ban, Prada, Burberry, Dolce & Gabbana, Michael Kors, and Tiffany & Co., among others.
Does LensCrafters accept vision insurance, and which providers do they bill directly?
LensCrafters direct bills most insurances including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada. All prescriptions are welcome.
What are the store hours for LensCrafters in South Surrey?
LensCrafters is open Monday to Saturday from 10:00 AM to 6:00 PM and on Sunday from 11:00 AM to 5:00 PM.
How can I schedule an eye exam at LensCrafters South Surrey?
You can schedule your eye exam online via their appointment link at https://www.lenscrafters.ca/ScheduleExamView.
What payment options are accepted at LensCrafters?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does LensCrafters South Surrey offer in-store pickup services?
Yes, LensCrafters provides in-store pickup service for products.
Is the LensCrafters location accessible for wheelchair users?
Yes, LensCrafters South Surrey has a wheelchair accessible entrance.
What nearby places can I visit before or after my appointment at LensCrafters?
Nearby places include Cactus Club Cafe for dining, South Surrey Medical Equipment for medical supplies, and Urban Barn South Surrey for home decor shopping.
Are there fitness or wellness facilities near LensCrafters South Surrey?
Yes, Oxygen Yoga & Fitness and F45 Training Morgan Heights are nearby locations where you can enjoy yoga and fitness classes before or after your visit.