London Drugs

Reviews

• AA

  Alph_ace

  Nov 8, 2025
  5.0
  Took my iPhone 13 to this location for a battery replacement couple of days ago. The technician Serkan was really good and upfront with me. Giving me detailed updates and keeping me in the loop of what was going on and the whole process. Called me a few times and kept me posted with the changes. I am satisfied with the services i got and would definitely come back if I ever need any more repairs on my phone.
• MM

  Milk

  Nov 8, 2025
  5.0
  I hate driving to Richmond in general, but whenever I need a repair or a professional opinion regarding any of my electronics, then Serkan P. makes the trip worth it. He was very friendly, patient, and informative when explaining the condition and fix for my iPhone. Clearly he is detail-oriented and organized with how he tackled my problem and presented a solution. These are all qualities I'd love to see in every technician. I'll definitely come back as he is one of the few technicians I can trust blindly with my electronics.
• JD

  jackie dfdf

  Nov 6, 2025
  1.0
  This is a serious matter concerning customer rights and experience. On November 5, 2025, around 6:30 PM, I noticed there was a restock of Pokémon cards. I went to the front desk and asked the staff whether there was any stock available. The staff member told me they were sold out. I then asked again if there might be some at the back. The staff member spoke quietly in another language (believably Indian) with a female coworker in front of me, then opened a cabinet and took out one Pokémon booster bundle, saying it was the last one. I strongly suspect there were more items being kept aside, as this may not be the first time I’ve encountered such a situation. This behavior violates customer trust and fair purchasing rights. I urge the management to look into this matter seriously. If necessary, I will escalate this to the London Drugs head office. Thank you.
• LH

  Lindsay Hans

  Nov 5, 2025
  1.0
  I booked an appointment the day prior to see the Apple technician at 4pm the next day. I arrived 5 mins early and was told he had gone on his lunch break. The kind employee contacted the technician and he said he’d be gone for 45 mins to an hour. Advised me to leave my phone there and come back at 9pm. How about heck no?! I realized right then I made a mistake and should wait the extra day and book at the Apple Store!
• ES

  Escaped Sheepy

  Oct 31, 2025
  2.0
  Not the experience I would expect from LD. I went to this location on the 18th to buy some toilet paper as it was on sale. They were sold out, so I did a pre-order for 4 pks (fully paid up front). I was told that they would have some on the following Monday and would call me. I did not get a call at all. So the next Sat 25th I called them and they said they have some coming on Monday but might not be off loaded and suggested to come after. The gentleman said he would be sure to put it aside for me to pick up. So I waited til Wed 29th to go pick up at night. This location has the worst parking and in the worst traffic area so I go at night to make life easier. When I arrived, the CS couldn't find my order. Not the fault of the CS. They tell me that someone put my order back on the shelves. They tell me I have to go back again today to pick up and again they would call me. But again, did not. I am the customer... why do I need to initiate to confirm my pick up... should it not be the responsibility of the vendor to tell me when it's ready? So I called them today and finally was successful at picking up this. But honestly, why is it this difficult- a bit painful eh....

Frequently Asked Questions About London Drugs