Business Details
About
PharmacyCosmetics StoreElectronics StoreGrocery StoreCamera StoreComputer StoreLondon Drugs
Visit our store in Richmond British Columbia.
London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba, and British Columbia, London Drugs' 79 stores employ staff dedicated to providing a superior customer focused shopping experience.
All stores offer passport and ID photos backed by our biometric passport photo technology and a $50 guarantee.
In-store, at home or remote TECH Services offer software or hardware setup, installation, virus removal, cleaning, and data transfers. We perform authorized and out of warranty computer repairs on HP, Lenovo, ACER, Asus, Microsoft.
We’re an Apple Authorized Service Provider. Our Apple-trained technicians use genuine Apple parts, so you can trust us with all your Apple devices.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
3.7
478 reviews
5 stars
205
4 stars
116
3 stars
45
2 stars
20
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some staff praised for helpfulness while others received complaints for rudeness and lack of assistance.
Product Availability
Customers appreciate the variety of products available, but some noted issues with pricing and stock management.
Photo Lab Experience
The photo lab received both positive feedback for quality service and negative comments regarding staff attitude and efficiency.
Store Cleanliness
Concerns were raised about cleanliness in certain areas, particularly the washrooms.
Pricing Issues
Several customers expressed dissatisfaction with high prices compared to competitors, impacting their shopping experience.
- PWPK Wolfe1 day ago1.0Little to no inventory, lots of items unavailableat at this location. Today, I went to buy several items, each and every single one of those items, sold out. And this isn't the first time, this has happened before, multiple times. The worst part is, hardly ever is this location super busy, so not sure why the staff are incapable of stocking inventory? It really is frustrating because this London Drugs is the closest to where I live. And I am constantly having to drive across town to go to the Ironwood location. Which is a complete waste of gas, time & money. London Drugs at London Plaza, do better!
- RTRyuma Tsuruta1 day ago5.0I took my MacBook Air in for repair yesterday, and the service technician, Gary L., was outstanding. He was professional, knowledgeable, and very helpful. Highly recommend!
- AAAngel ArdJan 6, 20261.0I had a very frustrating experience at this London Drugs location. There were only three of the small bottles left, marked down from $24 to $14, and I picked the pink one. At checkout, I was told this item was a different brand and not on sale. What made it more confusing was the inconsistent pricing within the same brand — a larger bottle was discounted from $29 to $16. When I showed the larger bottle to the staff, they first agreed to honor the sale price, then changed their mind. This inconsistent behavior made me feel very frustrated and stressed. I hope the store improves clarity and fairness for customers, and ensures clear pricing.
- TTTanyaDec 29, 20251.0whoever was working the beauty counter at 7:20pm on Dec 29 - I believe she said her name was Annie (although her name tag said something different) - I’d like to say that it was incredibly racist the way she treated me. I had my product in hand and ready to pay and was heading towards the line up of 3 people at the beauty counter that were waiting much before me - she proceeded to tell me that I needed to pay “first” because she assumed I was stealing when I was CLEARLY walking to the lineup. I then had to cut in line infront of three other people just to pay for my item because she assumed I wanted to steal. It’s disgusting and pathetic that we still treat people with darker skin and profile them this way because they look different than you. It isn’t the first time this has happened at the beauty counter where they continuously assume that anyone with darker skin must be “sketchy”. I feel bad for employees of darker skin who have to be working with such an ill mannered, colourist and racist employee.
- EREd RobinsonDec 21, 20255.0A surprisingly pleasant experience. The item I wanted was only available as a demo at this store and wasn't available online but they arranged for one from another store in short time (it also arrived when they said it would). It seemed a team effort, I dealt with 4 different people but I was never 'dumped' on someone else, they just brought in help/expertise as needed and there were no big delays waiting for responses. Surprising nowadays.
Frequently Asked Questions About London Drugs
What are the operating hours of London Drugs in Richmond?
London Drugs in Richmond is open from 9:00 AM to 10:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays. Holiday hours may vary.
Does London Drugs offer passport and ID photo services?
Yes, all London Drugs stores provide passport and ID photos using biometric passport photo technology with a $50 guarantee.
Can I get computer repairs at London Drugs in Richmond?
Yes, London Drugs offers authorized and out of warranty computer repairs for HP, Lenovo, ACER, Asus, and Microsoft devices.
Is London Drugs an Apple Authorized Service Provider?
Yes, London Drugs is an Apple Authorized Service Provider and employs Apple-trained technicians who use genuine Apple parts for repairs.
Does London Drugs offer delivery and curbside pickup services?
Yes, London Drugs offers delivery and curbside pickup services to meet customer needs.
Is London Drugs accessible for people with disabilities?
Yes, the store has wheelchair accessible elevators and parking to accommodate customers with disabilities.
What types of payment does London Drugs accept?
London Drugs accepts debit cards, credit cards, and mobile NFC payments. Cash is not required.
Are there any dining options near London Drugs in Richmond?
Yes, nearby dining options include Empire Seafood Restaurant, Waves Coffee House, Kiraku Sushi, Freshii, Parkhill Seafood Restaurant, and Quesada Burritos & Tacos, among others.
What health and medical services are located near London Drugs?
Nearby health and medical services include Dr. Eric Lau and Dr. Clarence Wong Dental Office, Richmond Orthodontic Centre, Youthwise Counselling & Mental Health Services, Richmond Central Medical Clinic, and FYiDoctors.
How can I get to London Drugs if I am using public transit or nearby transport?
London Drugs is located within London Plaza, a shopping center with parking facilities, and is near an RBC Royal Bank ATM and KJ Limousine Services, making it convenient to access by different transportation means.