Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Terra Nova, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Richmond, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.9
231 reviews
5 stars
223
4 stars
6
3 stars0
2 stars1
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, highlighting their professionalism and attentiveness throughout the service.
Product Quality
Many reviews noted the good quality and variety of eyewear available at reasonable prices, with several customers expressing satisfaction with their purchases.
Eye Exams
The thoroughness and professionalism of the eye exams were frequently mentioned, with customers appreciating the detailed explanations provided by the optometrists.
Overall Experience
Overall, customers reported a positive experience from start to finish, often mentioning the welcoming atmosphere and efficient service.
Value for Money
Several customers highlighted the fair pricing and good deals available, making it a recommended choice for eyewear.
- SBSonya Bosecke2 days ago5.0They were kind, respectful, patient, knowledgeable. Good selection of frames. Good prices. Would recommend.
- AAAmar AujlaNov 17, 20255.0The staff were very friendly and welcoming. The variety of glasses was fairly diverse and well priced.
- KGKyle GomesNov 16, 20255.0I had a great experience with Dr. Matharu. I initially booked here because they don’t charge extra for OCT’s, and a year later I booked an appointment to check on another condition. He did a thorough exam, explained everything clearly, and reassured me that it wasn’t something to worry about at my age. He was honest, kind, and didn’t make me feel rushed. Highly recommend!
- KHKelly HudsonNov 12, 20255.0I can’t say enough good things about Sharon Lee from Specsavers! She was absolutely exceptional in helping my friend—who has a very challenging prescription—find the perfect pair of glasses. Sharon took the time to go over all the pros and cons of each option, explaining everything clearly and patiently. She also helped me choose both glasses and sunglasses that fit my needs and style perfectly. At no point did we feel rushed or pressured—just genuine care and a sincere effort to make sure we left happy and confident with our choices. Sharon truly went above and beyond, and we’re both so grateful for her expertise and kindness!
- CCChristephanie Chua-SingNov 6, 20255.0The staff and manager are amazing. Specially the manager really will work on what you need and preference and won’t force you to get something that you will regret wearing. Great deals too.
Frequently Asked Questions About Specsavers Terra Nova
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What are the prices for an eye exam at Specsavers Terra Nova?
Comprehensive eye exams cost $99 at participating stores and include a free OCT scan. Those 65 or over may get a comprehensive eye exam covered by the provincial health care plan if eligible.
How can I book an eye exam at Specsavers Terra Nova?
You can book an eye exam online by selecting the store and clicking ‘book appointment’, call the store, or visit in person to schedule your appointment.
Can I return or exchange my glasses if I'm not satisfied?
Yes, you can return or amend your glasses within three months of purchase under our no worries, no fuss guarantee to ensure you're completely happy.
Does Specsavers Terra Nova offer glasses adjustment or repair services?
Yes, just visit the store if you have discomfort or issues and they will try to adjust or repair your glasses in-store for you.
What COVID-19 safety measures does Specsavers Terra Nova have in place?
The store follows all provincial government advice to keep the community safe and asks visitors to follow the latest government guidelines upon visiting.
What are the opening hours for Specsavers Terra Nova?
The store is open Monday 9:30am-6:30pm, Tuesday to Wednesday 10am-6:30pm, Thursday to Friday 10am-7:30pm, Saturday 9:30am-5:30pm, and Sunday 11am-5pm, with adjusted holiday hours as listed.
Which brands of eyewear does Specsavers Terra Nova carry?
They offer glasses and sunglasses from brands such as Converse, Tommy Hilfiger, adidas, Levi's, Marc Jacobs, and many more.
What products and services are available at Specsavers Terra Nova?
They provide glasses, sunglasses, contact lenses, progressive, bifocal, transition, reaction, and polarising lenses, plus services including eye tests, contact lens services, and eye health services.
What nearby places can help me plan my visit to Specsavers Terra Nova?
Save-On-Foods Pharmacy, Subway restaurants, Terra Nova Barber, and Terra Nova Village shopping center are nearby, making it convenient to shop, eat, or get other services during your visit.
Are there nearby health and wellness services near Specsavers Terra Nova?
Yes, nearby are Esthetics Denture Studio, Evolution Sport Therapy, and Pinsam Reflexology, where customers can access additional health and spa services around their eye care appointments.