Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective EyewearSpecsavers
We’re Specsavers Terra Nova, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Richmond, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.9
266 reviews
5 stars
256
4 stars
7
3 stars1
2 stars1
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and professional staff who provided exceptional service throughout their visits.
Product Quality
Many reviews highlighted the good quality and variety of glasses available at reasonable prices, with several customers expressing satisfaction with their purchases.
Efficient Process
Customers appreciated the quick and efficient service, from booking appointments to receiving their glasses, often noting a smooth and pleasant experience.
Expertise
The optometrists and staff were frequently commended for their thorough examinations and clear explanations of options, contributing to a high level of customer satisfaction.
- SBS Bruce1 day ago5.0Really good deals with super good service attitude, Janice is really nice and treated me with care and precision in helping me getting the most suitable glasses and the best deals that’s better than the other store
- DBDoreen Ballash1 day ago5.0The optometrist was very thorough and professional. Staff was very friendly and not at all pushy when it came to choosing frames. Excellent quality, price and service. Highly recommend
- HDHarsh Dave3 days ago5.0I had a great experience at Specsavers – Terra Nova. From the moment I walked in, the team was professional, welcoming, and extremely helpful. Dr. Darshan was thorough, patient, and explained everything clearly during my eye exam. He made sure I was comfortable and fully understood my prescription, which I really appreciated. A special thank you to Daya, who went above and beyond to help me with frame selection, insurance details, and every little question I had. Her support and attention to detail made the entire process smooth and stress-free. Overall, this location truly delivers excellent customer service and care. I highly recommend Specsavers Terra Nova to anyone looking for professional and friendly eye care.
- LMLisa MoriDec 31, 20255.0Great service! When I went in to try on some new reading glasses, the attendant helped and gave me advice as I always have a problem finding the right size. He answered the many questions I had about the lenses as my eyes are sensitive adjusting to new glasses. Will be back next time!
- MNMrMrs NunziabizDec 31, 20255.0Super Great group of professionals to deal with brought my concerns to a calm. Explained everything, helped me get a great fitting and even got me referred for cataract surgery. I highly recommend this company and the deals are AMAZING 2 pairs for $99 and the choices are beautiful!
Frequently Asked Questions About Specsavers Terra Nova
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What are the prices for an eye exam at Specsavers Terra Nova?
Comprehensive eye exams cost $99 at participating stores and include a free OCT scan. Those 65 or over may get a comprehensive eye exam covered by the provincial health care plan if eligible.
How can I book an eye exam at Specsavers Terra Nova?
You can book an eye exam online by selecting the store and clicking ‘book appointment’, call the store, or visit in person to schedule your appointment.
Can I return or exchange my glasses if I'm not satisfied?
Yes, you can return or amend your glasses within three months of purchase under our no worries, no fuss guarantee to ensure you're completely happy.
Does Specsavers Terra Nova offer glasses adjustment or repair services?
Yes, just visit the store if you have discomfort or issues and they will try to adjust or repair your glasses in-store for you.
What COVID-19 safety measures does Specsavers Terra Nova have in place?
The store follows all provincial government advice to keep the community safe and asks visitors to follow the latest government guidelines upon visiting.
What are the opening hours for Specsavers Terra Nova?
The store is open Monday 9:30am-6:30pm, Tuesday to Wednesday 10am-6:30pm, Thursday to Friday 10am-7:30pm, Saturday 9:30am-5:30pm, and Sunday 11am-5pm, with adjusted holiday hours as listed.
Which brands of eyewear does Specsavers Terra Nova carry?
They offer glasses and sunglasses from brands such as Converse, Tommy Hilfiger, adidas, Levi's, Marc Jacobs, and many more.
What products and services are available at Specsavers Terra Nova?
They provide glasses, sunglasses, contact lenses, progressive, bifocal, transition, reaction, and polarising lenses, plus services including eye tests, contact lens services, and eye health services.
What nearby places can help me plan my visit to Specsavers Terra Nova?
Save-On-Foods Pharmacy, Subway restaurants, Terra Nova Barber, and Terra Nova Village shopping center are nearby, making it convenient to shop, eat, or get other services during your visit.
Are there nearby health and wellness services near Specsavers Terra Nova?
Yes, nearby are Esthetics Denture Studio, Evolution Sport Therapy, and Pinsam Reflexology, where customers can access additional health and spa services around their eye care appointments.