Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Ironwood Plaza, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Richmond, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.6
38 reviews
5 stars
33
4 stars
1
3 stars0
2 stars
1
1 star
3
- MSMaggie So4 days ago1.0I'll give a zero star if I can. Very disappointed with my experience here. I came in for daily contact lenses for high astigmatism, but the wrong lenses were ordered, and I had to wait weeks. After that, I was given mixed information from different staff, booked for unnecessary follow-ups, and was even told my lens was “rotated” due to a misread number. I ended up waited for 2 months. No one informed me when mistakes were discovered, and when I asked about compensation, I was told I could only get the standard 20% off even though I had previously been promised the original promotion. Only after reminding them did they honour it. No apology, no accountability, and a lot of wasted time. Very unprofessional experience, and right now I'm trying to pick up my contact lens at 4pm on Thursday they are closed without any notice. Avoid this location at all!
- IBIrene Baker4 days ago1.0Even though their hours are posted as open, I came twice and is closed... Might have to try other location.
- UUUmerNov 1, 20255.0My experience was nothing but the best. The level of professionalism at this location is unmatched. Would highly recommend this location to others.
- SSSarahOct 23, 20255.0I had an outstanding experience with Akash at Specsavers Ironwood. From the moment I walked in, his professionalism and expertise were evident. Akash took the time to understand my vision needs and lifestyle, and his recommendations for both glasses and contact lenses were spot-on. He explained the differences between lens types clearly, offered thoughtful suggestions based on my preferences, and never rushed the process. I felt genuinely cared for and confident in my choices thanks to his guidance. Akash’s attention to detail and warm, respectful manner made the entire experience seamless and enjoyable.
- BJBin JohnsonSep 22, 20255.0Top to bottom, I'd never go anywhere else. AHKASH and the team TOP SHELF!!
Frequently Asked Questions About Specsavers Ironwood Plaza
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
How much does a comprehensive eye exam at Specsavers Ironwood Plaza cost?
A comprehensive eye exam costs $99 and includes a complimentary OCT scan. For those aged 65 and over, the exam is covered by the provincial health care plan with no out of pocket expense for eligible patients.
How can I book an eye exam at Specsavers Ironwood Plaza?
You can book an eye exam online through their website, by phone, or by visiting the store in person to schedule an appointment.
What is the policy for returning glasses at Specsavers Ironwood Plaza?
You can return your glasses within three months if you have any concerns, and Specsavers will make it right to ensure your satisfaction.
Can I amend or cancel my glasses order at Specsavers Ironwood Plaza?
Yes, if you placed your order in-store, you can amend or cancel it by visiting the store. Orders can also be amended or returned within three months as part of their guarantee.
Does Specsavers Ironwood Plaza offer glasses adjustment and repair services?
Yes, you can visit the store to have your glasses adjusted or repaired if you experience discomfort or issues.
What COVID-19 safety measures has Specsavers Ironwood Plaza implemented?
They follow all provincial government advice to keep the community safe and have a COVID safe plan in place. Visitors are asked to adhere to the latest government guidelines during their visit.
What are the opening hours of Specsavers Ironwood Plaza?
The store is open Monday to Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What types of eyewear products does Specsavers Ironwood Plaza offer?
They offer glasses, sunglasses, spectacles, prescription sunglasses, contact lenses, and various types of lenses including progressive, bifocal, transition, reaction, and polarising lenses.
How can nearby dining options enhance my visit to Specsavers Ironwood Plaza?
After your eye exam or shopping for eyewear, you can enjoy meals at nearby restaurants such as The Chopped Leaf for healthy options or Popeyes Louisiana Kitchen for fast food.
Are there any nearby optometrists or eyewear stores around Specsavers Ironwood Plaza?
Yes, nearby optometry services include Pearle Vision and Ironwood Optometry Clinic, which could provide additional options for eye care and eyewear needs.
What other services and amenities are available near Specsavers Ironwood Plaza?
Nearby you can find a variety of services including dental care at Spectrum Dental Centre, beauty and spa treatments at Ideal Image Richmond BC, and convenience at On The Run - Convenience Store.