Fitness World

Reviews

• ZZ

  Zee

  2 days ago
  5.0
  Danny is an incredible trainer! I had zero gym experience before starting, and he made everything feel comfortable and easy from day one. Super positive, motivating, and really knows his stuff. Workouts are always fun, engaging, and effective — I can see progress every single week. He’s also an excellent calisthenics coach. Honestly, I couldn’t have asked for a better trainer and I’m so happy I chose him. Highly recommend!
• KK

  Kat

  3 days ago
  5.0
  I initially went to FW to sign up my son and the staff encouraged me to join also and I’m glad I did. Staff is friendly and helpful and the gym is clean and well-managed. I would highly recommend working with Melody for training. She customized my workouts and made me feel more comfortable and confident in the gym.
• MS

  Maria Sol Sazatornil

  4 days ago
  5.0
  Amazing experience, Stephanie was very helpful during the onboarding process and personal trainer Osvaldo understood my fitness goals right away and guided me really well!
• AR

  Alex R

  Jan 6, 2026
  1.0
  I've been working out for almost 30 years, and have been a member of many gyms in that time. I have never encountered a gym as poorly managed as this location. I have been to their Nanaimo location and was impressed. The manager of the Suterbrook location clearly has no pride in their workplace. I am there in the early mornings - opening time and the place is a MESS!!! Plates all of the floor, attachments everywhere (the quality and variety of their attachments is poor), dumbells left everywhere, mats everywhere, plates still on machines - not to mention the PUDDLES on the floor from the cleaners, even on the deadlift platforms the other day. Other members feel the place is a joke, many saying, "we've gotten used to it and have stopped caring". have often seen items left behind by other members in the same spot the next week. Cardio machines are not well maintained. There is a machine that has been out of order for MONTHS, new sign on it by the manager, Ruba has a date of 12/17 -should actually be something more live AUGUST for this machine.
• KC

  kris chan

  Dec 9, 2025
  1.0
  Very disappointed with my interaction tonight with the front desk staff. I have been a member for over 20 years and currently dealing with a nagging injury that requires me to refrain from weightlifting. I had no problem freezing the membership for up to 6 months with a doctor's note in the past and went into the Port Moody location to put a freeze to my membership. Speaking with Mellissa, she was unable to help me complete the membership freeze as she claims only her manager can do it and she's away for vacation. She also claims I can't freeze my membership due to a past freeze for the same medical reason whereas previously I was told I can freeze my membership twice in a year and 6 months each time. In the end, she's not sure if I can freeze the membership to stop the monthly payment so she suggested I try again when her manager returns. Her recommendation can potentially result in multiple months of charges as the manager may not be working the next time I drop in as she explained this has to be done in person. It's a flaw in the system that I can go in with all the required documents but cannot complete a freeze as only one person has the ability do it but she's on vacation. They should train more staff to complete a freeze as this should be a common request as injured members may need to take time away. Instead of dealing with the uncertainty of Fitness World's process that seem foreign to the staff, I was forced to terminate my membership to ensure I no longer pay the monthly fee. It's a shame since I have been a gym member for 20+ years and my goal is to weightlift again once my body is ready.

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