Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Cherry Lane Shopping Centre, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Penticton, BC store or visit us in store to see the range.
Location
Specsavers Cherry Lane Shopping Centre
121-2111 Main Street, Penticton, BC
V2A 6W6, Canada
Hours
Reviews
4.9
472 reviews
5 stars
446
4 stars
18
3 stars3
2 stars0
1 star5
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, knowledgeable, and helpful, providing excellent customer service throughout the entire process.
Product Quality
Customers are generally satisfied with the quality of glasses and lenses, noting that they are both affordable and effective.
Efficiency
Many reviews highlight the quick turnaround time for glasses and the efficiency of the service, with several customers receiving their orders sooner than expected.
Professionalism
While most staff are praised for their professionalism, there are isolated incidents of unprofessional behavior that have been noted.
Variety and Pricing
The business offers a good selection of eyewear at reasonable prices, making it a popular choice for customers looking for value.
- JGJanet GayNov 17, 20255.0I was greeted with a smile and can I help you then Ellie proceeded to do just that. She helped me find frames, answered all my questions, was patient and kind. She didn’t make me feel rushed. Picked up my glasses today. Love both pairs and so did my husband. Ellie even remembered why I wanted them and made me feel I was important to help. Thank you Ellie and the whole specsavers team🤗
- ALAndrea LNov 17, 20255.0Lisa was very helpful and knowledgeable when picking out my new frames and progressive lenses. She explained the difference between the various lenses. I would highly recommend Specsavers for great service and excellent value.
- CACafi aliNov 10, 20255.0I had such a great experience with Marwa at Specsavers! She was super kind, patient, and really helpful. She took the time to explain everything clearly and made sure I found exactly what I needed. It’s rare to meet someone who genuinely cares about customers the way she does. Thank you, Marwa, for your amazing service — you made my visit so easy and pleasant!
- RHRobert HeadNov 8, 20255.0Tina was very good , and helpfull . The whole process was very quick and I got my new specs yesterday Nov. 7th . Thanks to all the staff at Specsavers!
- BNBarbara NixonNov 4, 20255.0Always very helpful and knowledgeable. Great prices on frames! Bright and cheerful place! Love my new glasses!
Frequently Asked Questions About Specsavers Cherry Lane Shopping Centre
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
How much does a comprehensive eye exam cost at Specsavers Cherry Lane Shopping Centre?
A comprehensive eye exam costs $99 at participating stores and includes an OCT scan at no extra charge. For eligible patients aged 65 or over, the exam is covered by the provincial health care plan with no out of pocket expense.
How can I book an eye exam at Specsavers Cherry Lane Shopping Centre?
You can book your eye exam online by selecting the store and clicking ‘book appointment’. Alternatively, you can call the store or visit in person to book your appointment and get assistance.
What is the return policy for glasses purchased at Specsavers Cherry Lane Shopping Centre?
You can return your glasses within three months of purchase if you have any concerns. Specsavers will work to make sure you are completely happy with your purchase.
Can I amend or cancel an order made in-store at Specsavers Cherry Lane Shopping Centre?
Yes, you can amend or cancel your in-store order by visiting the store. Glasses can be amended or returned within 3 months under the no worries, no fuss guarantee.
Does Specsavers Cherry Lane Shopping Centre offer glasses adjustment or repair services?
Yes, if you have any discomfort or issues with your glasses, you can visit the store for adjustments or repairs, which may be done in-store.
What are the opening hours of Specsavers Cherry Lane Shopping Centre?
The store is open Monday to Saturday from 9:30 AM to 5:30 PM, and Sunday from 11:00 AM to 5:00 PM. Holiday hours vary, with some extended hours in December and closure on December 25 and January 1.
What types of eyewear and brands are available at Specsavers Cherry Lane Shopping Centre?
The store offers a wide range of glasses, sunglasses, contact lenses, and lenses such as progressive, bifocal, transition, and polarising. Brands include Converse, Timberland, Tommy Hilfiger, adidas, Levi's, Marc Jacobs, and more.
Are there any nearby places of interest around Specsavers Cherry Lane Shopping Centre?
Yes, customers can visit The Source for electronics, Purdys Chocolatier for sweets and gifts, and various clothing stores like Vans and Suzy Shier within the Cherry Lane Shopping Centre itself.
How can I use nearby ATMs when visiting Specsavers Cherry Lane Shopping Centre?
There are nearby ATMs such as The Exchange Network and RBC Royal Bank ATM within the vicinity, making it convenient for customers to handle cash transactions when visiting the store.
What dining options are available near Specsavers Cherry Lane Shopping Centre?
Nearby dining includes Mr. Souvlaki for groceries, Oh My Cod Fish N Chips, H & L Dumpling House, Papa Murphy's pizza, Blenz Coffee, and Lord of the Pies bakery, offering a variety of food choices for customers before or after their visit.