Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Lonsdale, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in North Vancouver, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.9
314 reviews
5 stars
297
4 stars
7
3 stars0
2 stars
5
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly, knowledgeable, and attentive staff, highlighting their willingness to help and provide personalized service.
Value for Money
Customers frequently mentioned the reasonable prices and good deals available, often noting that they received excellent value for their purchases.
Product Quality
Overall satisfaction with the quality and selection of eyewear was noted, with many customers expressing happiness with their new glasses and lenses.
Professionalism
The professionalism of the staff, particularly during eye exams and consultations, was frequently highlighted, contributing to a positive customer experience.
Mixed Experiences
While many reviews were positive, some customers reported issues with customer service, particularly regarding warranty claims and fitting problems.
- JJJeremyNov 17, 20255.0Very helpful and professional staff. Prices are solid and the experience was very fluid and painless.
- FZFariba ZareNov 11, 20255.0I had an excellent experience at this optical store! I got three pairs of glasses here, and I’m extremely happy with all of them. I especially want to thank Mahdieh, who helped me throughout the process. She is very professional, patient, and has a great eye for style and detail. She took the time to understand what suits my face shape and helped me choose frames that look perfect on me. I truly appreciate her kindness and expertise. She made the whole experience enjoyable and effortless. Highly recommend asking for Mahdieh if you visit this store! ✨
- JGJOHN GRANTOct 31, 20255.0I have had repeated and excellent experiences at this location. We are buying eyewear and contacts for my wife, children and myself. Their service is very good, with knowledgeable and attentive staff. I have been going here since it opened and I keep going back because of the value and they offer good solutions for us to see well 😍. Their approach is honest and caring.
- MCMarilyn ChotemOct 29, 20255.0I was dubious of Specsavers for a long time. I thought the quality & selection would be poor. A friend recommended going there. It was the 4th store I went to looking for new frames. I was the most satisfied with the selection, price, service and quality of the new frames and lenses. Very pleased.
- SGSteve GOct 28, 20255.0My second time to this store in North Vancouver and once again I am impressed with the attention to detail, care, and prices. Today Mahdieh was very professional, knowledgeable and answered all my questions. Mahdieh even offered valuable suggestions; not to sell me something extra but because she cared about me and my eyes. Greatly appreciated!
Frequently Asked Questions About Specsavers Lonsdale
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
How much does a comprehensive eye exam at Specsavers Lonsdale cost?
A comprehensive eye exam costs $99 and includes an OCT scan at no extra charge. For those aged 65 or over, the exam is covered by the provincial health care plan if eligible.
How can I book an eye exam at Specsavers Lonsdale?
You can book an eye exam online through their website, by calling, or by visiting the store directly.
Can I return or amend my glasses order at Specsavers Lonsdale?
Yes, you can return or amend your glasses within three months of purchase. For in-store orders, just visit the store to make changes or returns under their no worries, no fuss guarantee.
Does Specsavers Lonsdale offer glasses adjustments or repairs?
Yes, if you experience any discomfort or issues with your glasses, you can visit the store for adjustments or repairs.
What COVID-19 safety measures does Specsavers Lonsdale have in place?
They follow all provincial government guidelines with a COVID safe plan to keep the community safe. Visitors are asked to follow the latest government advice.
What are the opening hours of Specsavers Lonsdale?
Specsavers Lonsdale is open Monday to Friday from 10:00 to 18:30, Saturday from 09:30 to 17:30, and Sunday from 11:00 to 16:00. Holiday hours vary, with closures on certain days such as December 25.
What brands of eyewear can I find at Specsavers Lonsdale?
You can find a variety of brands including Converse, Hackett, Marvel, Timberland, Tommy Hilfiger, adidas, Levi's, Marc Jacobs, and many more.
Which services does Specsavers Lonsdale provide?
They offer eye tests, adult eye tests, contact lens services, and other eye health services.
Are there nearby places to enjoy food or drinks before or after visiting Specsavers Lonsdale?
Yes, nearby you can visit Bella Pizza for pizza, Bubbling Bubble Tea House and Bubble Tea Bluemoon for bubble tea, Puccini's Deli for Italian food, and several sushi restaurants including Haru Sushi and Tawara Sushi.
What nearby facilities or services might be useful when visiting Specsavers Lonsdale?
Nearby useful facilities include Sonora Resort hotel, Lonsdale Veterinary Hospital for pet services, London Drugs pharmacy, and sporting goods stores like Larry's Sports and The Boardroom.