Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
380 reviews
5 stars
330
4 stars
17
3 stars4
2 stars3
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting Amelia and Ryan for their exceptional service.
Product Quality
Several reviews mentioned issues with the quality of glasses, including incorrect prescriptions and problems with fitting, leading to dissatisfaction.
Store Atmosphere
While many customers enjoyed a welcoming atmosphere, some reported negative experiences with staff behavior, including accusations of racism and dismissive attitudes.
Repair Services
Customers appreciated the quick and free repair services offered for glasses, with many noting the staff's willingness to assist with minor fixes.
- LSLorne SulskyJan 5, 20265.0Sam is awesome - excellent customer service!
- IWInfinity WarriorDec 31, 20255.0Allison was very knowledgeable and really helped me find the perfect pair of prescription glasses and sunglasses. I always purchased my glasses at this location. 5 star!
- DLdanny levesqueDec 19, 20255.0The optometrist was thorough and professional. They got me in a appointment pretty fast. And the salesmen was helpful.
- EREver RoseDec 8, 20255.0Amelia was wonderful, kind and fun she made my experience memorable my anxieties turned into confidence and I am proud to say I love my new glasses thank you so much
- CCChronosNov 30, 20251.0Unacceptable service. Hostile/racist staff and broken equipment. I cannot understand why anyone would shop at this LensCrafters location. I went in specifically to purchase the Meta Ray-Ban smart glasses. From the moment I entered, the front desk associate was dismissive and clearly wanted me out of the store. The Experience: Refusal of Service: As an Asian customer, I specifically needed to check if the glasses had a "Low Bridge/Asian Fit." The associate refused to let me open the box to try them on unless I bought them first(which I understand and I have no problem with it. However, When I asked about the return policy if they didn't fit, she ignored / deflect the question multiple times. The "Dummy" Pair: Instead, she handed me a filthy, greasy dummy pair to try on. I pointed out that the nose pads were broken off, meaning it is UNSAFE to try them on. She insisted they were "the same" multiple times until I physically held them side-by-side to prove the nose pads were missing. And she still refuse to admit she handed me a broken dummy, and this time she said it looks broken because it’s a different model. (Where is your logic ?) The Atmosphere: Throughout the interaction, the associate was racist at its finest and seemingly tried to drive me away. I even caught her joking and laughing with a colleague and holding the glasses after I left. ( you really should know you location, your store has a glass window facing the parking lot and unfortunately I parked right in front of it) I have never felt more hostile vibes at a retail store. I will be filing a formal complaint with corporate. Avoid this location at all costs. Update: here is an example of how bad a company’s policy can be. Customer: You have a racist employee. lenscrafter: I know, here is the klan’s number please contact them. What a joke
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Nanaimo offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters in Woodgrove Centre?
You can choose from designer brands such as Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., and many more at LensCrafters.
Does LensCrafters in Nanaimo accept insurance for eye care services?
Yes, LensCrafters direct bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada.
What are the store hours for LensCrafters in Woodgrove Centre?
LensCrafters is open Monday to Wednesday from 9:00 AM to 6:00 PM, Thursday and Friday from 9:00 AM to 8:00 PM, Saturday from 9:30 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Can I schedule an eye exam appointment online at LensCrafters?
Yes, you can schedule your eye exam online through LensCrafters' reservation website.
Does LensCrafters offer in-store pickup for eyewear products?
Yes, in-store pickup is available for your convenience at LensCrafters.
What payment methods are accepted at LensCrafters in Nanaimo?
LensCrafters accepts American Express, MasterCard, Visa, Discover, cash, and checks as payment options.
Is LensCrafters in Nanaimo wheelchair accessible?
Yes, LensCrafters has a wheelchair-accessible entrance to serve all customers.
What nearby places can I visit before or after my appointment at LensCrafters Woodgrove Centre?
You can visit nearby places such as Kamikaze Sushi for dining, Mind Games Woodgrove Centre toy store for shopping, and explore fashion stores like Urban Planet, Roots, and Bluenotes within Woodgrove Centre.
Are there other eyewear or optometry services near LensCrafters in Woodgrove Centre?
Yes, New Look Eyewear, another optometrist and eyewear store, is located near LensCrafters for additional eyewear and eye care options.
How can nearby mobile phone stores like Freedom Mobile help when visiting LensCrafters?
Nearby stores such as Freedom Mobile and Wirelesswave can assist with mobile device needs, which is convenient if you want to coordinate appointments or communicate while visiting Woodgrove Centre.