Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
709 reviews
5 stars
648
4 stars
21
3 stars2
2 stars6
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and attentive, with specific mentions of associates like Suhani, Rahul, and Adrienne.
Product Selection
Customers appreciated the wide variety of eyewear options available, including designer frames and promotions.
Mixed Experiences
While many reviews were positive, there were notable complaints about order issues, customer service failures, and dissatisfaction with product durability.
Professionalism
Several reviews highlighted the professionalism of the staff, particularly in assisting customers with their eyewear needs.
Repair Services
Some customers expressed satisfaction with repair services, while others reported frustration with the handling of defective products.
- DWD WNov 17, 20255.0I had an excellent experience at the Willowbrook location! Krystelle was outstanding - professional, courteous, and extremely knowledgeable about the frames I was interested in (Rayban Meta Gen 2) and lens options. She guided me through the process efficiently, answered all my questions thoroughly, and provided thoughtful recommendations that perfectly suited my needs, everything was done on an iPad, very efficient. What stood out most was her genuine care and attention to detail. She made the entire experience smooth and pleasant, treating me like a valued customer rather than just another transaction. This reflects incredibly well on Lenscrafters' training and culture. I would definitely return and recommend this location to anyone needing glasses or eye care services.
- NSNoel SlaneyNov 14, 20255.0Over the years the staff have always gone out of the way to be helpful and solve any issues from replacing a nosepiece to putting a lens back into a frame. I highly recommend you give them a good look for frames and lenses.
- NCNatalie CarmichaelNov 8, 20251.0So very disappointed that I bought glasses one month ago with extra scratch resistant coating but not the super expensive coating and glasses are already scratched. Apparently nothing can be done to fix a scratched lense and I should have bought the extra warranty. The warranty has a deductible of I believe $25 that does increase each time it is used. Seems if glasses are going to get scratched less than or only one month from purchase the "warranty" will end up costing just as much as a new set of lenses. BS. Will not return.
- SNShyann NgoNov 7, 20255.0Thank you so much for helping me with my glasses and being patient. A lot of people usually like to be hovering when consumers buy glasses, this location does not do that. Gave me fair time to make my selections and was available once I needed them.
- MFMalina FongOct 27, 20255.0I went in store on Friday to get a new pair of glasses. I was approached right away and was told about their promotion which is amazing since my prescription is very high and expensive. I was helped by essentially everyone in store. Some lady helped me choose between two pairs of glasses. Even though I ended up getting a different colour in one of the pairs she was super helpful. The person who helped me place the order was very thorough in explaining the breakdown of the costs and wasn't pushy at all when offering the warranty. Overall it was such a lovely store experience. I ended up getting a pair of sunglasses too because of the promotion going on. Highly recommend going here next time you need new eyewear.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Langley offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions, and a wide selection of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters in Langley?
Designer brands available include Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Versace, Tiffany & Co., and more.
Does LensCrafters accept insurance for eye care services?
Yes, LensCrafters direct bills to most insurance providers such as Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada. All prescriptions are welcome.
How can I schedule an eye exam appointment at LensCrafters in Langley?
You can schedule an eye exam online via their scheduling link: https://www.lenscrafters.ca/ScheduleExamView?catalogId=11652&clearExams=1&langId=-1&storeNumber=0938&storeId=10852
What are the opening hours of LensCrafters at Willowbrook Shopping Centre in Langley?
LensCrafters is open Monday, Wednesday 10:00-19:00; Tuesday 11:00-18:00; Thursday to Saturday 10:00-21:00; and Sunday 11:00-18:00.
Does LensCrafters at Willowbrook Shopping Centre offer in-store pickup?
Yes, the store offers in-store pickup services for eyewear and related products.
What payment options are accepted at LensCrafters in Langley?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa credit and debit cards.
Which nearby stores can I visit along with LensCrafters at Willowbrook Shopping Centre?
Nearby you can visit Willowbrook Optometry Clinic, Peoples Jewellers, Purdys Chocolatier, Tim Hortons, Mountain Warehouse, and others for fashion, food, and services.
Are there convenient places to grab a coffee or a snack near LensCrafters in Langley?
Yes, Tim Hortons is close by, a popular spot for coffee and snacks, perfect for a break before or after your eye care visit.
Can I combine my visit to LensCrafters with other shopping or entertainment nearby?
Absolutely, Willowbrook Shopping Centre offers a variety of shops including clothing stores like lululemon and Uniqlo, and entertainment options like GameStop and Red Robin gourmet burgers, making it convenient to shop and dine.