Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
726 reviews
5 stars
660
4 stars
23
3 stars2
2 stars6
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Suhani, Krystelle, and Rahul for their exceptional service.
Mixed Experiences
While some customers had positive experiences, others reported issues with service quality, particularly at the Langley location, where staff were described as unhelpful or inattentive.
Product Availability
Several reviews mentioned delays in receiving glasses and prescriptions, leading to frustration among customers.
Knowledgeable Staff
Customers appreciated the knowledgeable staff who provided thorough explanations and assistance in selecting eyewear.
Store Environment
The store was noted for its cleanliness and wide selection of eyewear options, contributing to a pleasant shopping experience.
- HHHannah5 days ago5.0It’s a lovely spacious store layout and their worker lady there named Preety is so helpful with glasses adjustments! She was professional, knowledgeable, attentive and accommodating. Give her a raise 🙂 superb customer service!
- YRYenelli RuizJan 5, 20265.0I was browsing for glasses at Lens Crafters and I am so happy that I did. They have a huge variety of frames and sunglasses to choose from. I ended buying a pair of sunglasses. Kristelle, the sales representative that assisted me, went above and beyond to help me out to get what I wanted. She has excellent customer service skills, she is kind, patient and takes care of every single detail. Everybody seems to be super nice at this store.Thank you.
- DNDonna NygaardJan 3, 20265.0We have been dealing with our Langley LensCrafters for years. Staff is awesome! I have never had a negative experience. I wouldn't go anywhere else for glasses and of course, Dr. Pourvalli in the eye exams is the best.
- TTTDec 30, 20251.0Horrible service ! Me and my husband both got out eye tests done at the store. The doctor was really good but the front desk was awful. We dint bother much but on our way out asked Martha to send us the prescription via email (not sure if the middle aged receptionist gave her real name ) She began to throw attitude and never sent us the email. We had to walk all the way back to the store after a few hours and ask for the prescription again. We wanted to order sunglasses too but this behaviour was a turn off. We instead went to their Guildford location and ordered sunglasses, their staff is extremely friendly and helpful. I hope the Langley outlet improve their customer service
- AFAggarwal FamilyDec 23, 20252.0My initial visit to LensCrafters at Willowbrook Mall was great. Ankit and Rahul, the associates who helped me during my first visit, were friendly, knowledgeable, and not pushy at all. I chose my own frames, and they took the time to recommend the lenses that would best suit my needs, which I really appreciated. Unfortunately, the experience went downhill after that. I placed my order for lenses and frames on November 28, and as of December 23, I still had not received any confirmed delivery date. I followed up multiple times to get an update, but each time there was no clear answer or timeline provided. The long wait and lack of communication became very frustrating, and after nearly a month with no resolution, I decided to cancel my order. I’m very disappointed, especially since the in-store experience started off so positively.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Langley offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions, and a wide selection of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters in Langley?
Designer brands available include Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Versace, Tiffany & Co., and more.
Does LensCrafters accept insurance for eye care services?
Yes, LensCrafters direct bills to most insurance providers such as Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada. All prescriptions are welcome.
How can I schedule an eye exam appointment at LensCrafters in Langley?
You can schedule an eye exam online via their scheduling link: https://www.lenscrafters.ca/ScheduleExamView?catalogId=11652&clearExams=1&langId=-1&storeNumber=0938&storeId=10852
What are the opening hours of LensCrafters at Willowbrook Shopping Centre in Langley?
LensCrafters is open Monday, Wednesday 10:00-19:00; Tuesday 11:00-18:00; Thursday to Saturday 10:00-21:00; and Sunday 11:00-18:00.
Does LensCrafters at Willowbrook Shopping Centre offer in-store pickup?
Yes, the store offers in-store pickup services for eyewear and related products.
What payment options are accepted at LensCrafters in Langley?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa credit and debit cards.
Which nearby stores can I visit along with LensCrafters at Willowbrook Shopping Centre?
Nearby you can visit Willowbrook Optometry Clinic, Peoples Jewellers, Purdys Chocolatier, Tim Hortons, Mountain Warehouse, and others for fashion, food, and services.
Are there convenient places to grab a coffee or a snack near LensCrafters in Langley?
Yes, Tim Hortons is close by, a popular spot for coffee and snacks, perfect for a break before or after your eye care visit.
Can I combine my visit to LensCrafters with other shopping or entertainment nearby?
Absolutely, Willowbrook Shopping Centre offers a variety of shops including clothing stores like lululemon and Uniqlo, and entertainment options like GameStop and Red Robin gourmet burgers, making it convenient to shop and dine.