Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Willowbrook Shopping Centre, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Langley, BC store or visit us in store to see the range.
Location
Specsavers Willowbrook Shopping Centre
317-19705 Fraser Hwy, Langley, BC
V3A 7B9, Canada
Hours
Reviews
4.7
724 reviews
5 stars
635
4 stars
45
3 stars9
2 stars
12
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting individual team members for their exceptional service.
Professionalism
Many reviews noted the professionalism of the staff and the smooth, stress-free process of purchasing glasses.
Product Quality
Overall satisfaction with the quality of glasses and the value for money was frequently mentioned, although there were some complaints about prescription errors.
Atmosphere
The store environment was described as welcoming and accommodating, making customers feel valued and respected.
Expertise
Staff demonstrated strong knowledge about eyewear and eye health, providing tailored recommendations and support.
- TMTanya McDowall2 days ago5.0Chelsie was great in helping me find just the right frames while also recommending the best way to take advantage of the promos. She was quick and professional helping with the fit and we were on our way. This is the third time we’ve purchased from the Willowbrook location and each time, it’s been a 5 star experience.
- GTGus Troconis2 days ago5.0Just got my eye exam at Specsavers today. The experience was pleasant throughout and Seerat helped us pick out our glasses. She kepted us well informed of how everything was priced and was very professional and friendly. Will be back in two weeks to pickup the glasses!
- IPIte PanditNov 11, 20255.0I had a great experience at Specsavers! Mamta was extremely helpful in explaining the ongoing promotion and made sure I clearly understood all the options. She also helped me pick out the perfect pair of glasses that suited my style and budget. Really appreciated the patience and friendly attitude — made the whole process easy.
- RFRon FinlayNov 8, 20255.0I came in yesterday for an eye exam and the staff that helped me were outstanding. When I received my prescription Ashlee helped me around the store and was really helpful and patient as I was trying on Glasses. I appreciated her honesty and kindness during this process. I would say Ashlee went above and beyond to help me pick out the right glasses for my. Thank you Ashlee!
- ETErin ThompsonNov 7, 20255.0Love my Specsaver appointments! Very professional, very helpful, very smooth process, and great prices. This latest visit I was assisted by Ashlee who was incredibly lovely, knowledgeable, and helpful. In fact, she helped me choose my frames and I totally respected and appreciated her input. I have this morning recommended Specsavers to a friend of mine looking for a great optician based on my latest experience so thanks again, Ashlee!
Frequently Asked Questions About Specsavers Willowbrook Shopping Centre
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What is the cost of a comprehensive eye exam at Specsavers Willowbrook Shopping Centre?
A comprehensive eye exam costs $99 at participating stores, including an OCT scan at no extra charge. Those 65 or older may receive the exam covered by provincial health care if eligible.
How can I book an eye exam at Specsavers Willowbrook Shopping Centre?
You can book an eye exam online via the store's website, call the store, or visit in person to schedule an appointment.
Are glasses returnable at Specsavers Willowbrook Shopping Centre?
Yes, you can return glasses within three months if you have any concerns; the store guarantees customer satisfaction.
How do I amend or cancel my order at Specsavers Willowbrook Shopping Centre?
If your order was placed in-store, you can amend or cancel it by visiting the store within three months of purchase as part of their no fuss guarantee.
Can I get my glasses adjusted or repaired at Specsavers Willowbrook Shopping Centre?
Yes, visit the store if you experience discomfort or issues with your glasses, and they will attempt to adjust or repair them in-store.
What COVID-19 safety measures does Specsavers Willowbrook Shopping Centre have in place?
The store follows all provincial government advice and has a COVID safe plan to keep the community safe. Visitors should follow the latest government guidelines during their visit.
What are the opening hours of Specsavers Willowbrook Shopping Centre?
The store is open Monday to Wednesday from 10:00 to 19:00, Thursday and Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00, with some variations on holidays.
What local attractions are near Specsavers Willowbrook Shopping Centre that I could visit?
Nearby attractions include the Willowbrook Art Gallery for art lovers and Zero Latency BC, an amusement park providing interactive entertainment.
Are there any nearby salons or spas near Specsavers Willowbrook Shopping Centre for relaxation?
Yes, you can visit ToeToSoul Relax Lounge for massage and reflexology, or Zennkai Salon and Eccotique Spa and Salons for beauty and hair services.
What nearby stores can complement my visit to Specsavers Willowbrook Shopping Centre?
Hudson's Bay offers department and cosmetic shopping, while Sunrise Records caters to music enthusiasts. You can also visit American Eagle or Urban Planet for clothing needs.