Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective EyewearSpecsavers
We’re Specsavers Willowbrook Shopping Centre, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Langley, BC store or visit us in store to see the range.
Location
Specsavers Willowbrook Shopping Centre
317-19705 Fraser Hwy, Langley, BC
V3A 7B9, Canada
Hours
Reviews
4.7
751 reviews
5 stars
661
4 stars
46
3 stars9
2 stars
12
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and attentive, with many specific mentions of individual employees like Chelsie, Seerat, and Ashlee for their exceptional service.
Professionalism
The optometrists and staff were noted for their professionalism and thoroughness during eye exams and consultations, contributing to a positive overall experience.
Value for Money
Many reviews highlighted the good prices and value offered, especially during promotions, making it an attractive option for eyewear needs.
Problem Resolution
The business received positive feedback for their willingness to assist with adjustments and repairs, often at no charge, which enhanced customer satisfaction.
- EMEllen MackarellJan 4, 20265.0I would highly recommend this Specsaver outlet. The staff was kind and helpful with picking frames etc at the best price. The billing was done to get me the best prices for my glasses. If you need optical care try them out first.
- PSPaiman SheiDec 31, 20255.0Dealing with Ashlee was such a phenomenal experience! She was quick and responsive despite year end chaos. Thank you for pairing me with new glasses, excited to see them soon!
- RBromer boteDec 26, 20255.0My family's goto place for l eyeglasses needs now. The staffs in Specsavers Willowbrook team are friendly, professional, and very knowledgeable. They always have the customer's need at heart. Happy to recommend them. They also fix my daughter's glasses when needed adjustments or to replace frame screws for free. Needless to mention, they are happy to do it regardless. :)
- KSKim StepneyDec 24, 20255.0I damaged the screw holding my glasses together, and couldn't fix it at home, on the morning of Christmas eve. (I had bought the glasses at SpecSaver earlier in the year). Specsavers fixed my glasses by replacing the screws, for no charge, in 15 minutes while I went shopping. Excellent customer service!
- ATAileen and TravisDec 23, 20255.0I took my mom to Specsavers at Langley-Willowbrook Mall to get new glasses, and the sales representative, Chelsie, gave us outstanding service. She was incredibly patient, attentive to my mom's concerns, and answered all of her questions with great knowledge. As a result, my mom will certainly return to this location for all of her future vision and eyeglass needs.
Frequently Asked Questions About Specsavers Willowbrook Shopping Centre
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What is the cost of a comprehensive eye exam at Specsavers Willowbrook Shopping Centre?
A comprehensive eye exam costs $99 at participating stores, including an OCT scan at no extra charge. Those 65 or older may receive the exam covered by provincial health care if eligible.
How can I book an eye exam at Specsavers Willowbrook Shopping Centre?
You can book an eye exam online via the store's website, call the store, or visit in person to schedule an appointment.
Are glasses returnable at Specsavers Willowbrook Shopping Centre?
Yes, you can return glasses within three months if you have any concerns; the store guarantees customer satisfaction.
How do I amend or cancel my order at Specsavers Willowbrook Shopping Centre?
If your order was placed in-store, you can amend or cancel it by visiting the store within three months of purchase as part of their no fuss guarantee.
Can I get my glasses adjusted or repaired at Specsavers Willowbrook Shopping Centre?
Yes, visit the store if you experience discomfort or issues with your glasses, and they will attempt to adjust or repair them in-store.
What COVID-19 safety measures does Specsavers Willowbrook Shopping Centre have in place?
The store follows all provincial government advice and has a COVID safe plan to keep the community safe. Visitors should follow the latest government guidelines during their visit.
What are the opening hours of Specsavers Willowbrook Shopping Centre?
The store is open Monday to Wednesday from 10:00 to 19:00, Thursday and Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00, with some variations on holidays.
What local attractions are near Specsavers Willowbrook Shopping Centre that I could visit?
Nearby attractions include the Willowbrook Art Gallery for art lovers and Zero Latency BC, an amusement park providing interactive entertainment.
Are there any nearby salons or spas near Specsavers Willowbrook Shopping Centre for relaxation?
Yes, you can visit ToeToSoul Relax Lounge for massage and reflexology, or Zennkai Salon and Eccotique Spa and Salons for beauty and hair services.
What nearby stores can complement my visit to Specsavers Willowbrook Shopping Centre?
Hudson's Bay offers department and cosmetic shopping, while Sunrise Records caters to music enthusiasts. You can also visit American Eagle or Urban Planet for clothing needs.