Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,007 reviews
5 stars
934
4 stars
28
3 stars3
2 stars5
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, highlighting individuals like Evan, Tyson, and Raman for their helpfulness and professionalism.
Product Knowledge
Customers appreciated the staff's knowledge about eyewear options, with several reviews mentioning how associates took the time to explain details and help with selections.
Repair Services
The business received positive feedback for quick and free repair services, with multiple customers noting that their glasses were fixed promptly without charge.
Selection and Pricing
Customers were generally satisfied with the selection of frames and lenses, as well as the promotions that made purchases more affordable.
After-Sales Experience
Some customers expressed dissatisfaction with the after-sales service, particularly regarding delays in receiving orders and communication issues.
- MWMichelle Webber6 days ago5.0Great service from Courtney and a huge selection - thanks so much!
- CCCheri CalvertNov 15, 20255.0Knowledgeable on products and gave me the best discount he could. Always come to lenscrafters for their great products, services, prices and warranty. Thank you!
- AAaxdenTVNov 8, 20255.0everyone is very nice in there, super helpful and polite. it’s a good vibe in there and evan helped me out major. cool people and great establishment
- JBJoanna BallNov 2, 20255.0I have many positive experiences when receiving my eye exam from Dr. Broschak. I have also visited Dr. Otte, and also had really good experiences. These doctors are kind, patient, professional and take the time to explain all of the tests that they do as part of the eye exam. I feel fortunate to have such a good optometry facility in Kelowna. It is also very conveniently located in the mall.
- SJSylvia JohnstonOct 29, 20255.0I want to give 5 stars plus to Evan who helped me choose my glasses. He was very patient, friendly and knowledgeable. I was just in again to check the way they fit. Once again Evan took the time to ensure they fit properly and made a file of the changes in case I need to go back. I feel very confident that any issues will be looked after…. I will choose to wait until he is available.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Kelowna offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and offers a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters Orchard Park Shopping Centre?
You can find brands like Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more at LensCrafters.
Does LensCrafters accept insurance for eye care services?
Yes, LensCrafters direct bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada.
What are the operating hours for LensCrafters at Orchard Park Shopping Centre?
LensCrafters is open Monday to Wednesday and Saturday to Sunday from 10:00 AM to 6:00 PM, and Thursday to Friday from 10:00 AM to 8:00 PM.
How can I schedule an eye exam at LensCrafters in Kelowna?
You can schedule your eye exam online through their appointment link at https://www.lenscrafters.ca/ScheduleExamView?catalogId=11652&clearExams=1&langId=-1&storeNumber=3727&storeId=10852
Does LensCrafters offer in-store pickup for eyewear products?
Yes, LensCrafters offers in-store pickup services for your convenience.
What payment methods are accepted at LensCrafters?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for purchases and services.
Can I visit Bailey Nelson eyewear store near LensCrafters for alternative optician services?
Yes, Bailey Nelson is a nearby eyewear and optician store located close to LensCrafters at Orchard Park Shopping Centre, offering additional options for eye care and eyewear.
What other shopping options are around LensCrafters at Orchard Park Shopping Centre?
Nearby you can visit clothing stores like Reitmans, Dynamite, Roots, and Garage, or enjoy a coffee break at Blenz Coffee and Tim Hortons after your eye appointment.
How can I get to LensCrafters using mobile phone and telecommunications stores nearby?
Nearby mobile phone stores like TELUS, iWorld Connect Kelowna, Koodo Mobile, and Rogers can assist with mobile service and location directions to LensCrafters within Orchard Park Shopping Centre.