Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,022 reviews
5 stars
948
4 stars
29
3 stars3
2 stars5
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of employees like Evan and Raman going above and beyond.
Product Quality
The eyewear selection received positive feedback, with many customers satisfied with the quality and variety of frames available.
Efficiency
Many reviews highlighted the quick and efficient service, especially for adjustments and repairs, with several customers noting fast turnaround times.
After-Sales Service
While many customers had positive experiences, some expressed frustration with delays in receiving glasses and issues with after-sales support.
- WSW S2 days ago5.0Excellent customer service by Jason, walked in without an appointment and he was able to replace my nose pads on my Oakley glasses!
- ALA L2 days ago5.0Excellent service, here in Kelowna on holiday and broke my only pair of glasses. 20 mins later they had fixed them. Thank you
- SMSofia MahDec 31, 20255.0My mom, my sister and I walked into the store on a busy afternoon and were greeted by Evan. He was so kind and personable and remained calm and professional even though the store was fairly busy. Evan was incredibly knowledgeable and went above and beyond to create a good experience. He even checked for styles I liked at other locations and online, and made suggestions based off of styles I had previously picked up. He was so patient and made sure we didn’t feel rushed at all. I ended up choosing a beautiful pair of prada sunglasses that I wouldn’t have been able to find without his help.
- JGJohanna GonzalezDec 27, 20255.0Staff was able to fit me in right away because I was having trouble with my vision. The doctors and staff were super kind, very professional and super clean office. Evan helped me find the perfect pair of glasses within my price range. Highly recommended.
- DDDawson DeweerdDec 11, 20255.0Edited: The manager Raman reached out and got my issues sorted with an extra pair until the ones I ordered come through. Delay was out of the store staff hands, but they sorted me out regardless. Thanks! I ordered glasses and they entered prescription wrong. Which is fine mistakes happen. I waited two weeks for the original pair. They ordered another replacement with the correct prescription and it's been over two weeks and still have not recieved the second pair. I called and asked their status and they said it will be at least another week. Frustrating they can't expedite the process to resolve and error that they made. It will be over 5 weeks to receive my glasses due to no fault of my own.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Kelowna offer?
LensCrafters provides comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and offers a wide range of designer eyewear brands.
Which designer eyewear brands are available at LensCrafters Orchard Park Shopping Centre?
You can find brands like Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more at LensCrafters.
Does LensCrafters accept insurance for eye care services?
Yes, LensCrafters direct bills to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada.
What are the operating hours for LensCrafters at Orchard Park Shopping Centre?
LensCrafters is open Monday to Wednesday and Saturday to Sunday from 10:00 AM to 6:00 PM, and Thursday to Friday from 10:00 AM to 8:00 PM.
How can I schedule an eye exam at LensCrafters in Kelowna?
You can schedule your eye exam online through their appointment link at https://www.lenscrafters.ca/ScheduleExamView?catalogId=11652&clearExams=1&langId=-1&storeNumber=3727&storeId=10852
Does LensCrafters offer in-store pickup for eyewear products?
Yes, LensCrafters offers in-store pickup services for your convenience.
What payment methods are accepted at LensCrafters?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for purchases and services.
Can I visit Bailey Nelson eyewear store near LensCrafters for alternative optician services?
Yes, Bailey Nelson is a nearby eyewear and optician store located close to LensCrafters at Orchard Park Shopping Centre, offering additional options for eye care and eyewear.
What other shopping options are around LensCrafters at Orchard Park Shopping Centre?
Nearby you can visit clothing stores like Reitmans, Dynamite, Roots, and Garage, or enjoy a coffee break at Blenz Coffee and Tim Hortons after your eye appointment.
How can I get to LensCrafters using mobile phone and telecommunications stores nearby?
Nearby mobile phone stores like TELUS, iWorld Connect Kelowna, Koodo Mobile, and Rogers can assist with mobile service and location directions to LensCrafters within Orchard Park Shopping Centre.