Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Orchard Park, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Kelowna, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.8
693 reviews
5 stars
629
4 stars
35
3 stars4
2 stars1
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members are consistently praised for being friendly, helpful, and knowledgeable, with many customers highlighting specific employees like Irene, Mitzie, and Faith for their exceptional service.
Professionalism
Customers appreciate the professionalism of the optometrists and staff, noting thorough eye exams and clear explanations of procedures and options.
Product Selection
The store offers a good variety of frames and options, with many customers expressing satisfaction with the selection available.
Affordability
Many reviews mention competitive pricing and good deals, particularly the buy-two-get-one-free offer, making it an attractive option for customers.
Mixed Experiences
While most feedback is positive, there are a few negative experiences related to customer service and product quality, indicating room for improvement.
- VWVeronica WuNov 8, 20255.0It's my third time purchasing glasses at the store and will keep coming back! I love how friendly and efficient the staff is, and they got great options with more affordable prices too! Special thanks to the consultant Mitzie and Donald, THANK YOU for your help:)
- AZA ZNov 6, 20251.0Zero customer service and manners.. despite being placed on waitlist and promised they will call back, received no call back and instead accused me of not following up.. Also manager Tara is especially rude
- SKShelley KothlowNov 3, 20255.0Irene was amazing to work with, was informative and fun. She helped myself and my husband and spent the time with us, going back and forth with frame choices, and giving us many options! GREAT JOB 👏♥️
- RBRitika BhardwajNov 1, 20255.0I had an amazing experience here! The staff was very friendly and helpful. Mitzie Camaya helped me get my pair and informed of the additional features and gave me a very reasonable price for it. Pick up was quick as well, definitely worth it!
- PWPeter WheatleyNov 1, 20255.0Irene Cha was/is the lady that I'm dealing with and I was wondering if she will be working tomorrow ? She mentioned that she works Sundays ! I would like to continue working with her. Very polite, professional & extremely knowledgeable.
Frequently Asked Questions About Specsavers Orchard Park
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What types of eye exams does Specsavers Orchard Park offer and how much do they cost?
Specsavers Orchard Park offers comprehensive eye exams starting at $99, including an OCT scan at no additional charge. For customers aged 65 or over, the exam is covered by the provincial health care plan with no out-of-pocket cost for eligible patients.
How can I book an eye exam at Specsavers Orchard Park?
You can book an eye exam online by selecting the store and clicking ‘book appointment’ on their website, call them directly, or visit the store in person for assistance.
What brands of eyewear are available at Specsavers Orchard Park?
Specsavers Orchard Park offers a variety of designer brands including Converse, Hackett, Marvel, Tommy Hilfiger, adidas, Levi's, Marc Jacobs, and many more.
What are the regular opening hours of Specsavers Orchard Park?
Specsavers Orchard Park is open Monday to Wednesday and Saturday to Sunday from 10:00 to 18:00, and on Thursday and Friday from 10:00 to 20:00.
Does Specsavers Orchard Park provide services to adjust or repair glasses?
Yes, if you experience any discomfort or issues with your glasses, you can visit the store and they will try to adjust or repair them in-store for you.
What COVID-19 safety measures has Specsavers Orchard Park implemented?
Specsavers Orchard Park follows a COVID safe plan aligned with provincial government advice to keep the community safe. Customers are asked to follow the latest government guidelines when visiting.
Are there any nearby stores where I can shop for cosmetics or beauty supplies after my eye exam?
Yes, Lush Cosmetics - Kelowna is close by and offers a range of cosmetic and beauty supplies. It's a convenient place to visit after your appointment.
What dining options are available near Specsavers Orchard Park for a meal before or after my visit?
Nearby dining options include Cora's, a breakfast and brunch restaurant, Edo Japan for Japanese cuisine, Taco Bell Canada for Mexican fast food, and New York Fries in Orchard Park Mall for quick snacks.
If I'm shopping for sportswear or outdoor gear nearby, where can I go?
You can visit Sport Chek for outdoor gear and sporting goods, Zumiez for sports and women's clothing, or Foot Locker Canada for shoes and sportswear, all located near Specsavers Orchard Park.
What products and services related to eye care does Specsavers Orchard Park provide?
They offer a wide range of products including glasses, sunglasses, contact lenses, progressive and bifocal lenses, as well as services like eye tests, adult eye tests, contact lens services, and eye health services.