Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers Driftwood Mall, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Courtenay, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.9
243 reviews
5 stars
224
4 stars
14
3 stars1
2 stars1
1 star3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting exceptional service experiences.
Product Selection
The store offers a wide variety of frames and lenses at various price points, which customers found appealing.
Value for Money
Many reviews noted the affordability of glasses and the great deals available, making it a popular choice for budget-conscious shoppers.
Efficiency
Customers appreciated the quick service and seamless processes, including virtual appointments and fast repairs.
Overall Satisfaction
Overall, customers expressed high levels of satisfaction with their experiences, recommending the store to others.
- MDMary Dawson1 day ago5.0I went to SpecSavers for my annual eye examination… ALL of the staff greeted me and were sooo nice… especially the young fellow who performed the eye tests prior to the optometrist appointment … it was a pleasant experience… I will be back next year!!
- NPNicole ParekhNov 13, 20255.0Staff were extremely helpful, friendly and patient in getting my child the glasses she needed! Amazing service and great glasses selection
- SAS ANov 13, 20255.0Huge thank-you to Connor at Specsavers in Driftwood Mall. He went above and beyond — so respectful, so helpful, and incredibly patient. He walked me through all the different frame options, explained the lens choices in a way that actually made sense, and helped me figure out what would work best for my vision and my budget. I never felt rushed or pressured, just supported the whole time. I left feeling confident in my choices and genuinely cared for. Truly outstanding service — thank you, Connor!
- SVSuzanne VHOct 25, 20255.0Excellent experience. Needed new glasses. Tried a few places, but was told to check specsavers. I enjoyed the multitude of frames available. The special cost savings for trifocals and to include two pairs of glasses. The customer service was incredible.
- BKBill KlassenOct 25, 20254.0This was my second purchase at Specsavers at this location. Excellent customer service and value. The only reason I'm giving a 4 star review this time is there were only 3 Staff members and it was extremely busy. It took a while to get looked after.
Frequently Asked Questions About Specsavers Driftwood Mall
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What are the operating hours of Specsavers Driftwood Mall?
Specsavers Driftwood Mall is open Monday to Wednesday and Saturday from 10:00 AM to 6:00 PM, Thursday and Friday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
How can I book an eye exam at Specsavers Driftwood Mall?
You can book an eye exam online through their website, by calling the store, or by visiting in person to make an appointment.
What is the cost of a comprehensive eye exam at Specsavers Driftwood Mall?
Comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. Eligible patients aged 65 or over can get an exam with no out of pocket expense covered by the provincial health care plan.
Can I return or amend my glasses purchase at Specsavers Driftwood Mall?
Yes, you can return or amend your glasses within three months of purchase to ensure you are completely satisfied.
Does Specsavers Driftwood Mall offer glasses adjustment or repair services?
Yes, the store provides in-store adjustments and repairs to ensure your glasses fit comfortably.
What COVID-19 safety measures are in place at Specsavers Driftwood Mall?
Specsavers Driftwood Mall follows all provincial government guidelines to maintain a COVID safe environment for customers and staff.
What types of products does Specsavers Driftwood Mall offer?
They offer a wide range of glasses, sunglasses, spectacles, prescription sunglasses, contact lenses, and various types of lenses including progressive, bifocal, transition, reactions, and polarising lenses.
Are there popular shopping centers near Specsavers Driftwood Mall?
Yes, Specsavers is located in Driftwood Mall itself, which is a major shopping center, and nearby is Coles Driftwood Mall, another popular retail spot.
Which nearby stores might be useful to visit before or after Specsavers Driftwood Mall?
You can visit nearby stores such as Indigo bookstore for reading materials, Bentley for fashion accessories, and Peoples Jewellers for jewelry and gifts.
Are there nearby amenities for food and relaxation close to Specsavers Driftwood Mall?
Yes, nearby you can enjoy Cinnsational Bakery and Café, COBS Bread Bakery, and DAVIDsTEA for food and beverages, as well as Cali Nails and Chatters Salon Courtenay for beauty services.