Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,423 reviews
5 stars
1,312
4 stars
39
3 stars8
2 stars13
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members received high praise for their helpfulness and professionalism, others were criticized for being rude and unresponsive.
Staff Knowledge
Several customers highlighted the knowledge and expertise of specific staff members, particularly in helping them choose the right glasses and understanding insurance processes.
Wait Times
Many reviews mentioned long wait times and understaffing issues, leading to frustration among customers who felt neglected or unacknowledged during their visits.
Product Quality
Customers expressed dissatisfaction with the quality of glasses and the handling of warranty issues, indicating concerns about the durability and service after purchase.
Positive Experiences
Despite some negative feedback, numerous customers reported positive experiences, particularly with specific employees who provided attentive and personalized service.
- EEEricJan 5, 20261.0BUYER BEWARE: I purchased a pair of Crizal prescription glasses from this location which come with two year warranty. This store would not assist me with the warranty and had terrible customer service. They were not willing to honour the warranty and told me to go elsewhere. I would not recommend this LensCrafters to any customers and I will not be coming back to do any further business.
- SASabah AliDec 21, 20255.0Hala did great job helping me to find the perfect glasses for me. She is very helpful, knowledgeable, patient and provided great costumer service.
- KHKelly HDec 17, 20255.0Can anyone relate? I’d been struggling with a pair of poorly fitted glasses for days. I walked into an optical shop on a whim, hoping for some help. Hala proactively asked if I needed assistance. After explaining the situation (and mentioning the glasses weren’t from her store), she didn’t hesitate at all and said with a smile, “No problem, let me take a look.” She examined them carefully, and her adjustments were gentle and professional. In no time, they were fixed! The moment I put them on, what a relief! She was super friendly and patient throughout. This kind of pure kindness and professionalism of Hala truly moved me. Highly recommend this warm-hearted store!
- CKCatherine KayDec 11, 20251.0Customer service is awful here. Come for the selection but not the service—-go elsewhere in the mall for that. They don't readily greet customers. Zero friendliness. We visited twice. A weekday and weekend. Same crap different day. I was in the store for 90 minutes and saw how customers were left to fend for themselves. You have to beg them for help and information because they are built resentful and reluctant. Zero sales skills. When I arrived to pick up my new frames, the older Persian lady with glasses and a thick accent said i could try it on or go home to try it and walked away…lol I had to call another staff person to go over my new glasses with me so I could understand how to wear progressives. Just awful.
- NQNeleah QuindozaDec 7, 20251.0My husband and I visited this location. He had a great experience choosing his eyeglasses, and everything went smoothly — especially the direct billing for both his primary and secondary insurance. Two weeks later, I went in to look for glasses for myself. When they attempted to process my insurances, it became extremely frustrating because they would not honor mine. What I don’t understand is this: when they processed my husband’s insurance, my insurance worked perfectly as his secondary. Yet when I tried to use the same insurance as my primary, they suddenly couldn’t process it. They claimed it was due to “the system,” but that explanation doesn’t make sense. If my insurance went through your system the first time and was approved, why would it not work the second time? If it was accepted once, it should be accepted again without question. I went to another store, on the same day. At that store, they accepted my insurance without question. Overall, this experience was disappointing and inconsistent. Very poor customer service skills. It was truly a waste of time. I rate this experience 1/5.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye exams are available at LensCrafters in Coquitlam?
LensCrafters offers comprehensive eye exams using the latest vision technology to ensure eye health and accurate prescriptions.
What designer brands can I find at LensCrafters in Coquitlam Centre?
You can find a wide range of designer eyewear brands including Prada, Burberry, Dolce & Gabbana, Ray-Ban, Oakley, and more at this location.
Does LensCrafters in Coquitlam bill insurance directly?
Yes, LensCrafters in Coquitlam direct bills most insurance providers such as Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada.
What are the operating hours for LensCrafters at Coquitlam Centre?
They are open Monday to Wednesday 9:00 AM - 7:00 PM, Thursday and Friday 9:00 AM - 9:00 PM, Saturday 9:00 AM - 7:00 PM, and Sunday 10:00 AM - 6:00 PM.
Can I pick up my eyewear in store at LensCrafters Coquitlam?
Yes, in-store pickup is available at this LensCrafters location.
Which payment methods are accepted at LensCrafters in Coquitlam?
LensCrafters accepts American Express, Cash, Check, Discover, Mastercard, and Visa payments.
Are there wheelchair accessible entrances at LensCrafters in Coquitlam?
Yes, this location has a wheelchair accessible entrance.
Which nearby optometrists can I visit apart from LensCrafters in Coquitlam Centre?
Nearby optometrists include Tri-City Optometry, Coquitlam Centre Eye Care, and Pearle Vision, all great options for eye care services in the area.
What nearby dining options are available around LensCrafters at Coquitlam Centre?
You can enjoy nearby restaurants such as Cactus Club Cafe, Montana's BBQ & Bar, Pasta Polo, and Neptune Seafood Restaurant before or after your visit.
How can Coquitlam Central Station help me reach LensCrafters in Coquitlam Centre?
Coquitlam Central Station is a nearby metro station that provides convenient public transit access to LensCrafters in Coquitlam Centre, making it easy to visit without a car.