Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective EyewearSpecsavers
We’re Specsavers Cottonwood Mall, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Chilliwack, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.6
506 reviews
5 stars
435
4 stars
26
3 stars4
2 stars
9
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees providing excellent service.
Product Quality
Customers expressed satisfaction with the quality of glasses and the variety of options available, often highlighting the affordability of the products.
Appointment Management
Some customers reported issues with appointment scheduling and communication, particularly regarding last-minute cancellations.
Professionalism
The staff were frequently described as professional and courteous, contributing to a positive shopping experience.
- TWTrish Williams1 day ago5.0Extremely helpful, and found me the deals as it was Black Friday deals when i went . Got a bargain for my Buck. For sure with three pairs
- JJJasmineDec 31, 20251.0Horrible customer service. Booked an eye exam for Jan 1st and 10:49 am. They called me at 4:45pm on New Year’s Eve claiming the dr has the flu and I need to reschedule my eye exam. Do not bother wasting ur time
- SPSarah PlancichDec 28, 20255.0My husband and I stopped in for glasses and left so taken care of by Jayden. She did a wonderful job helping us by answering all our questions and recommending the best deal for us!! Prices were so reasonable after the sales:)
- SMScott MedlockDec 26, 20255.0Justin helped me at the Cottonwood mall location. He clearly explained my options and made it easy to make a decision. He put up with all my questions.
- LBLisa BosmaDec 22, 20255.0The staff were very helpful and kind from the moment I entered the store. I got an eye test and glasses that were right for me. Excellent customer service!!!
Frequently Asked Questions About Specsavers Cottonwood Mall
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
How much does a comprehensive eye exam cost at Specsavers Cottonwood Mall?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. If you’re 65 or over and eligible, the exam is covered by the provincial health care plan with no out-of-pocket expense.
What are the operating hours of Specsavers Cottonwood Mall?
We are open Monday to Thursday from 10:00 to 18:00, Friday and Saturday from 10:00 to 20:00, and Sunday from 11:00 to 18:00. Holiday hours may vary; please check our website for specific dates.
How can I book an eye exam at Specsavers Cottonwood Mall?
You can easily book an eye exam online through our website by selecting the store and clicking ‘book appointment.’ Alternatively, you can call us or visit the store to book an appointment in person.
What brands of eyewear can I find at Specsavers Cottonwood Mall?
We offer a great range of brands including Converse, Hackett, Marvel, Timberland, Tommy Hilfiger, adidas, Levi's, Marc Jacobs, and many more to suit different styles and preferences.
Can I return or amend my glasses order at Specsavers Cottonwood Mall?
Yes, we want you to be completely happy with your purchase. You can amend or return your glasses within three months of the purchase date to ensure satisfaction.
Does Specsavers Cottonwood Mall offer repairs or adjustments for glasses?
If you experience any discomfort or issues with your glasses, just visit us and we’ll try to adjust or repair them in-store for you at no extra cost.
What safety measures are in place at Specsavers Cottonwood Mall due to COVID-19?
We follow all provincial government advice and have a COVID safe plan in place. Please adhere to the latest government guidelines when you visit our store.
What other services are available near Specsavers Cottonwood Mall that I might find useful?
Nearby you’ll find Cottonwood Mall Dental Ctr for dental services, TD Canada Trust ATM for banking needs, and Fresh Slice Pizza if you want a quick meal before or after your eye appointment.
Are there other optical stores near Specsavers Cottonwood Mall?
Yes, Visions Optical is located nearby and also provides optometrist services and eyewear, offering additional options for eye care in the area.
What are some nearby places to visit for leisure when visiting Specsavers Cottonwood Mall?
Bridal Veil Falls is a beautiful national park close to the mall where you can enjoy outdoor activities after your visit to Specsavers.