Brand Certified
Home Instead, Home Care Services of Burnaby
4.9(74 reviews)
Certified by Home Instead, Home Care Services of Burnaby • Feb 22, 2026
Business Details
5066 Kingsway Street, Burnaby, BC
V5H 2E7, Canada
Certified by Home Instead, Home Care Services of Burnaby • Feb 22, 2026
(778) 907-7511
Certified by Home Instead, Home Care Services of Burnaby • Feb 22, 2026
https://www.homeinstead.ca/home-care/can/bc/burnaby-vancouver/3037/
Certified by Home Instead, Home Care Services of Burnaby • Feb 22, 2026
About
Certified by Home Instead, Home Care Services of Burnaby • Feb 22, 2026
Home Health Care ServiceAssisted Living FacilityHome Care AgencyRetirement CommunitySenior Citizen CenterNurse PractitionerHospice & Long Term Care
Home Instead provides compassionate and personalized senior home care services in Burnaby, BC, designed to help seniors maintain their independence and quality of life. Our trusted offerings include Alzheimer’s and dementia care, 24-hour home care, arthritis care, companionship, meal preparation, light housekeeping, medication reminders, transportation for errands and appointments, post-surgery support, and respite care for family caregivers. Serving Burnaby and surrounding areas, we are dedicated to delivering reliable, customized senior care solutions tailored to meet the unique needs of each senior. Contact us today to learn more about how we can support your loved one.
Details
- Onsite servicesAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Certified by Home Instead, Home Care Services of Burnaby • Feb 22, 2026
Home Instead, Home Care Services of Burnaby
5066 Kingsway Street, Burnaby, BC
V5H 2E7, Canada
Hours
Certified by Home Instead, Home Care Services of Burnaby • Feb 22, 2026
Reviews
4.9
74 reviews
5 stars
72
4 stars1
3 stars0
2 stars0
1 star1
- HGHelen Gri2 days ago5.0Our family had a very positive experience with Harpreet and his office staff. They were very understanding and supportive with our needs. We had an incident of our own doing and they came through quickly and effectively to resolve our situation. If you are looking for some care or companionship for an elderly family member, I would not hesitate to recommend this lovely group of professionals for your loved one! A heartfelt thank you Harpreet and Shelley for your support and good laugh when I really needed it! Keep up the good work! Warm wishes, Helen
- MJMichael JonesFeb 15, 20265.0Our family received great customer service from Home Instead, Harpreet and Shelley. They were quick to respond and professional making my family feel comfortable and addressing our concerns when we needed care for my grandmother after a fall. The caregivers who care for my grandmother are all amazing, Asmita in particular! She ensures that all her care needs are met well, and helps my grandma with compassion and dignity. Happy to recommend their services.
- RPRomano PagnaniniSep 21, 20255.0I am 82 years old and my wife is 72 years old. I was scheduled for back surgery in March but was constantly being deferred until the evenutal surgery in September. In anticipation of needing home care to help with my recovery, my wife contacted Home Instead in March where we were able to connect with the owner to discuss our situation. The owner ( Harpreet) came to our home to consult with us and assess our home environment to determine what we should consider and prepare for. Harpreet was so kind and caring and explained everything to us. He was a great listener and made us feel that we would be in very capapable hands when the need arose even on short notice. My wife would send him updates throughout the 6 months of deferrals and he always reassured us that they would be there as soon as necessary. As it was, the surgery in September went well and because my recovery needs were much less than expected, we ended up not needing to engage the services of care givers at this time. But, Harpreet's caring and reassurance gives us the highest confidence that when the time comes that we need home care, his company is the first one we would call.
- SSSilvia SowinskiSep 3, 20255.0Home Instead provides great homecare services. They are thoughtful, caring and interactive should any issue come up. I would highly recommend them!
- DKDerek KweiSep 27, 20195.0Overall I've had a positive experience with this franchise. I'm also impressed with their ability to quickly source multilingual (ie. chinese) caregivers on short notice. They have saved me a lot of time over the years when I needed the help.
Frequently Asked Questions About Home Instead, Home Care Services of Burnaby
What services are offered?
Home Instead® offers customized senior home care services, from Alzheimer’s and Dementia care to help around the home, so older adults can stay safe at home.
Whether you need someone a few hours per week, overnight care or 24-hour care, Home Instead can assist.
Some additional services include:
- Elder care
- Chronic illness care (Specialized Arthritis Care, Diabetes Care, Parkinson's care, stroke or fall recovery)
- Home care assistance
- In-home care
- End-of-life care
How are Care Professionals hired?
Home Instead Burnaby, BC is constantly searching for talented and compassionate Care Pros to enhance the lives of seniors and their families. We search for people who are engaging, caring, and empathetic individuals for this role.
After a candidate completes the employment application, there is a multi-step interview process plus a drug screening and background check prior to joining the Home Instead team.
Upon hire, a team member will receive on-the-job training starting with orientation to learn all about how to care for an aging adult and their family.
What training do Care Professionals receive?
As part of the hiring process, all team members at Home Instead Burnaby, BC undergo Care Pro Orientation to learn about caring for seniors and their families.
In addition to orientation, all staff receive training in, and must demonstrate mastery of, providing care for our aging loved ones. This includes the aging process, safety of caregivers and clients, and how to build a relationship with clients.
Staff receive training for all aspects of their expected role including how to be the eyes and ears for the family of our clients. Specialized care training, such as Alzheimer's care, is taught to ensure a full understanding of the necessary aspects of providing exceptional care for these individuals.
What are the benefits of Home Care?
Home care services let people flourish in the everyday life they already know and love – while getting a little help to stay independent and mobile. With in-home care provided by Home Instead Burnaby, BC, care is personalized to the needs of the individual.
Home is familiar. Home is comfortable and provides a sense of security. As a senior ages, being in a place that is familiar to continue daily routines is very beneficial, especially for progressive memory conditions like Dementia.
Another benefit of home care is the dedicated Care Pro providing one-on-one care in a well-known environment. Care Pros promote independence and companionship while reducing the risk of falls and providing family with peace of mind knowing their loved one is safe.
Why should I choose Home Instead for In-Home Care?
Home Instead provides personalized care, support and education to help enhance the lives of aging adults and their families. Home Instead strives to partner with each client and his or her family members to help meet that individual’s needs.
We are an award-winning operation, recognized with multiple top honour prizes in the “In-Home Health” and “Health Care Provider” segments of the Best of Burnaby and A-List annual awards.
What sets us apart are our foundational principles including the principle of relationship before task and determination to provide superior quality service. Coupled with our culture, commitment to our clients and team members, Home Instead Burnaby, BC is committed to keeping seniors and people with chronic conditions safe and comfortable in a familiar environment where they can live with dignity as they age.
How will Home Instead Care Professionals help my family members?
Providing care to an aging adult is just as important as supporting the family. Home Instead Burnaby, BC understands that caring for an aging adult is a team approach. It requires communication with both the senior and their family.
Home Instead provides emotional support as well as respite support for family members. Our team provides family with peace of mind knowing that a loved one is well taken care of.
It is for this reason each of our clients is assigned a dedicated Care Manager and a consistent team of Care Professionals to ensure that the care objectives and expectations are met in a highly personalized and efficient manner.
What is the service area for Home Instead Burnaby, BC?
Home Instead Burnaby, BC has been proudly serving all areas of Burnaby city since 2014.
What types of senior care services does Home Instead Burnaby provide?
Home Instead offers customized senior home care including Alzheimer's and Dementia care, elder care, chronic illness care, home care assistance, in-home care, and end-of-life care, with options for a few hours per week up to 24-hour care.
How does Home Instead Burnaby hire its Care Professionals?
Care Professionals undergo a multi-step interview process, drug screening, and background check before hire, followed by on-the-job training and orientation focused on senior care.
What training do Care Professionals receive at Home Instead Burnaby?
They receive Care Pro Orientation and ongoing training covering senior care, safety, client relationships, and specialized care like Alzheimer's to ensure high-quality care.
What benefits does in-home care from Home Instead Burnaby offer to seniors?
In-home care promotes independence, safety, and comfort by allowing seniors to remain in familiar surroundings with personalized one-on-one care and companionship.
Why should one choose Home Instead for senior home care services?
Home Instead provides personalized care with a focus on relationships and superior quality, supported by multiple awards and a commitment to keeping seniors safe and comfortable.
How does Home Instead support family members of seniors?
They offer emotional and respite support for families, assign a dedicated Care Manager and consistent Care Professionals to provide coordinated, personalized care.
Which areas does Home Instead Burnaby serve?
Home Instead has been serving all areas of Burnaby city since 2014, including nearby Vancouver neighborhoods such as Sunset, Marpole, Oakridge, Killarney, and Kerrisdale.
What are Home Instead Burnaby's hours of operation?
Home Instead Burnaby provides services 24 hours a day, 7 days a week to ensure continuous care.
What nearby services and amenities can clients access when visiting Home Instead Burnaby?
Nearby amenities include financial services like Vancity Credit Union, health services such as Dr. Elena Matsneva's naturopathic practice, and dental care at Li, Anthony S K DDS, which clients might find convenient.
Are there local dining options near Home Instead Burnaby for visitors or family members?
Yes, nearby dining options include Polish Deli Metrotown, KFC, Jang Mo Jib Metrotown Korean restaurant, and Knight & Day Restaurant, ideal for meals before or after visits.
What nearby community and social services might benefit Home Instead clients and families?
Clients and families might connect with the National Congress of Black Women Foundation-Umoja for social services and the Burnaby Senior Resources Society for senior support.
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