Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective Eyewear
We’re Specsavers The City of Lougheed, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Burnaby, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.8
769 reviews
5 stars
705
4 stars
26
3 stars4
2 stars3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff are consistently described as friendly, helpful, and professional, with many customers highlighting individual employees like Mona and Masoud for their exceptional service.
Product Quality
Customers appreciate the quality and durability of the glasses, often noting good value for money and positive experiences with the selection of frames.
Eye Exam Experience
The eye exam process is reported as thorough and comfortable, with many customers feeling well-informed and at ease during their visits.
Repair Services
Quick and efficient repair services are frequently mentioned, with many customers expressing satisfaction with the assistance provided for fixing glasses.
Booking and Wait Times
Some customers noted issues with appointment booking and wait times, particularly in urgent situations, indicating room for improvement in scheduling flexibility.
- JJJohn JonesNov 17, 20255.0Great service. Great staff. All very attentive to our needs. Tamara was FANTASTIC going though all the options and savings available. Highly recommend this place.
- SSSHERRYL SantiagoNov 13, 20255.0First time in Specsaver and I would say it’s my best experience in any optical clinic. Leo is so nice and very polite. Mona is very helpful and friendly, she even clean my eye glasses. I’m so happy because I was so busy that day I don’t have time to do it. Great service Specsaver keep it up. Thank you!
- PHPauline HorrockNov 9, 20255.0The staff are very helpful and friendly. Everything about the price is explained well. Their promotions are really great as is the service.
- SASalima AbdullaNov 6, 20255.0Such an amazing experience at Specsavers Lougheed Mall. Sidokht was so friendly and kind. They went out of their way to help me with my glasses and I really appreciate how fast and helpful everyone was. Thank you so much!!!
- NPNikki PrestieNov 3, 20255.0I haven’t gotten an eye exam since Elementary school, almost 20 years ago so I wasn’t sure what to expect. Everyone here made the process super easy and was very friendly. Thank you to Dr Hsaio for answering all my questions and making me feel super comfortable while doing the eye exam. Antonio helped me after the exam with picking out the right pair of glasses and helping run it through my insurance so I didn’t have to pay any cost upfront. Overall a very pleasant experience.
Frequently Asked Questions About Specsavers The City of Lougheed
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What are the store hours for Specsavers The City of Lougheed?
Specsavers The City of Lougheed is open Monday to Saturday from 10:00 to 19:00, and on Sunday from 11:00 to 18:00, with specific holiday hours or closures on certain dates.
How do I book an eye exam at Specsavers The City of Lougheed?
You can book an eye exam online through their website, by selecting the store and clicking ‘book appointment’. Alternatively, you can call the store or visit in person to schedule an appointment.
What is the price of a comprehensive eye exam at Specsavers The City of Lougheed?
A comprehensive eye exam costs $99 at participating stores and includes an OCT scan at no additional charge. For customers 65 or over, the exam has no out-of-pocket expense if covered by the provincial health care plan.
Can I get my glasses adjusted or repaired at Specsavers The City of Lougheed?
Yes, if you have any discomfort or issues with your glasses, you can visit the store and they will see if they can adjust or repair them for you in-store.
What COVID-19 safety measures does Specsavers The City of Lougheed have in place?
Specsavers follows all provincial government advice to keep the community COVID safe and has a COVID safe plan. Visitors are requested to follow the latest government guidelines during their visit.
Which brands of eyewear and accessories does Specsavers The City of Lougheed offer?
They carry a variety of brands including Converse, Hackett, Jeff Banks, Marvel, Osiris, Quiksilver, Superdry, Timberland, Tommy Hilfiger, Acuvue, Cath Kidston, Karen Millen, Kylie Minogue, Roxy, adidas, CAT, Levi's, Aurora, Alex Perry, DKNY, Liberty, LUXe, Marc Jacobs, O'Neill, Vivienne Westwood, United Colors of Benetton, and DEUS.
What services are available at Specsavers The City of Lougheed?
The store offers eye tests, adult eye tests, contact lens services, and eye health services.
Are there other eyewear stores near Specsavers The City of Lougheed for comparison shopping?
Yes, LensCrafters is a nearby eyewear and optician store within the same area, offering alternative options for eyewear and optometry services.
What shopping options are available near Specsavers The City of Lougheed?
Specsavers is located near The City of Lougheed shopping center, which includes various retailers such as Bootlegger for clothing, Michael Hill Lougheed Jewelry Store, Hudson's Bay department store, and The Children's Place, making it convenient to combine errands or shopping trips.
What dining options are close to Specsavers The City of Lougheed?
Nearby dining options include DQ Orange Julius for desserts, Curry Express for Indian cuisine, COBS Bread bakery, CQ Express Chinese restaurant, KFC fast food, A&W, Subway sandwich shop, DAVIDsTEA for tea and coffee, and Starbucks Canada, offering a variety of food and drink choices before or after your visit.