Business Details
About
OptometryCorrective Lenses StoreEye Care CenterSunglasses StoreEyeglass RepairOpticianContact Lenses SupplierProtective EyewearSpecsavers
We’re Specsavers The City of Lougheed, – your local team of eyecare professionals. We’re here to help make affordable eyecare and eyewear accessible to everyone, so you’ll always find a great range of glasses, sunglasses, designer brands, contact lenses and offers. Book your eye exam with an independent optometrist in Burnaby, BC store or visit us in store to see the range.
Location
Hours
Reviews
4.8
793 reviews
5 stars
726
4 stars
27
3 stars4
2 stars3
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, highlighting their friendliness, helpfulness, and professionalism.
Product Quality
Customers expressed satisfaction with the quality of glasses and lenses, noting good value for money and a wide selection of frames.
Sales Pressure
Some reviews mentioned experiences of high-pressure sales tactics, particularly regarding pricing and lens options, which detracted from the overall experience.
Repair Services
Several customers appreciated the quick and free repair services offered, which contributed positively to their overall satisfaction.
Mixed Experiences
While many reviews were positive, a few customers reported negative experiences, particularly regarding urgent care and follow-up service.
- HGHamed Gharibi4 days ago5.0I recently visited Specsavers, and Soraya's professionalism was truly outstanding. She provided personalized recommendations, carefully considering our individual needs and preferences for glasses. Her expertise made the selection process enjoyable, and I feel great about my choices. Thank you Soraya!
- GJGwyn Rhys Jones5 days ago5.0Mona was amazing with our family.She gave us time to pick out our glasses, by showing our 6 year old around and trying on glasses. Great service
- MBMithra Bahrami6 days ago5.0Himki was supper helpful and fixed my glasses right away. I’m very grateful for his service.
- MGMartin GDec 30, 20255.0I went in because I lost a tiny screw in my glasses, a crucial component that was holding the lens in place. I went in and Antonio came to my rescue and replaced that tiny screw for me, free of charge. Amazing customer service, thanks again!
- WWWilliam WilliamsDec 18, 20251.0To experience high pressure sales pitch just express your shock at the surprisingly high prices, like $150 for reading lenses for my old frames. They don't care. You will find you spend more than you thought. Good idea to do comparison shopping. I don't think you can do worse. They take their experience & your money & turn it into your experience and their money. So sad this seems to be getting common.😌😳😳😳
Frequently Asked Questions About Specsavers The City of Lougheed
How much is an eye exam?
Our comprehensive eye exams cost $99 at participating stores and include an OCT scan at no additional charge. This is a detailed 3D image of your eye and its structures, helping your optometrist to spot eye conditions even earlier. If you're 65 or over you can get a comprehensive eye exam with no out of pocket expense to you (costs covered by provincial health care plan for eligible patients).
How do I book an eye exam?
You can easily book an eye exam with us online. Just select the store and click ‘book appointment’ and our website will be able to easily take you through the booking process! You can also just give us a call or pop in and see us and we'll be able to book you in for an appointment and help with any questions you might have.
Can I return my glasses?
Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within three months of the date of purchase, we'll put it right.
How can I amend or cancel my order?
If you placed your order in-store with us and you’d like to amend or cancel it, just pop in and see us. As a part of our no worries, no fuss guarantee, you're able to amend or return your glasses within 3 months.
Can I get my glasses adjusted/repaired?
If you’re experiencing any discomfort or issues at all with your glasses, just pop in and see us and we'll see if we can adjust or repair them in-store for you.
What COVID-19 safety measures are in place?
You’ll be happy to know we’ve got a COVID safe plan and we’re following all provincial government advice to keep our community COVID safe. When you visit, please follow the latest government guidelines.
What are the store hours for Specsavers The City of Lougheed?
Specsavers The City of Lougheed is open Monday to Saturday from 10:00 to 19:00, and on Sunday from 11:00 to 18:00, with specific holiday hours or closures on certain dates.
How do I book an eye exam at Specsavers The City of Lougheed?
You can book an eye exam online through their website, by selecting the store and clicking ‘book appointment’. Alternatively, you can call the store or visit in person to schedule an appointment.
What is the price of a comprehensive eye exam at Specsavers The City of Lougheed?
A comprehensive eye exam costs $99 at participating stores and includes an OCT scan at no additional charge. For customers 65 or over, the exam has no out-of-pocket expense if covered by the provincial health care plan.
Can I get my glasses adjusted or repaired at Specsavers The City of Lougheed?
Yes, if you have any discomfort or issues with your glasses, you can visit the store and they will see if they can adjust or repair them for you in-store.
What COVID-19 safety measures does Specsavers The City of Lougheed have in place?
Specsavers follows all provincial government advice to keep the community COVID safe and has a COVID safe plan. Visitors are requested to follow the latest government guidelines during their visit.
Which brands of eyewear and accessories does Specsavers The City of Lougheed offer?
They carry a variety of brands including Converse, Hackett, Jeff Banks, Marvel, Osiris, Quiksilver, Superdry, Timberland, Tommy Hilfiger, Acuvue, Cath Kidston, Karen Millen, Kylie Minogue, Roxy, adidas, CAT, Levi's, Aurora, Alex Perry, DKNY, Liberty, LUXe, Marc Jacobs, O'Neill, Vivienne Westwood, United Colors of Benetton, and DEUS.
What services are available at Specsavers The City of Lougheed?
The store offers eye tests, adult eye tests, contact lens services, and eye health services.
Are there other eyewear stores near Specsavers The City of Lougheed for comparison shopping?
Yes, LensCrafters is a nearby eyewear and optician store within the same area, offering alternative options for eyewear and optometry services.
What shopping options are available near Specsavers The City of Lougheed?
Specsavers is located near The City of Lougheed shopping center, which includes various retailers such as Bootlegger for clothing, Michael Hill Lougheed Jewelry Store, Hudson's Bay department store, and The Children's Place, making it convenient to combine errands or shopping trips.
What dining options are close to Specsavers The City of Lougheed?
Nearby dining options include DQ Orange Julius for desserts, Curry Express for Indian cuisine, COBS Bread bakery, CQ Express Chinese restaurant, KFC fast food, A&W, Subway sandwich shop, DAVIDsTEA for tea and coffee, and Starbucks Canada, offering a variety of food and drink choices before or after your visit.