Club Pilates

Reviews

• SP

  SHABNAM POURKAZEMI

  Apr 6, 2026
  2.0
  I enjoy the Pilates classes and the instructors . However, the customer service was disappointing. I was charged multiple times due to a policy I didn’t fully understand at the beginning, and I expected a more understanding and supportive response when I raised my concern. Instead, the interaction felt unfriendly and unprofessional. Because of this, I would definitely consider switching to another studio if I find a place closer to home.
• JL

  Jen L

  Apr 6, 2026
  3.0
  Studio is okay, location is great and was much needed. Some classes and instructors are great, but others are not. There’s a very wide discrepancy between the same class + level when taught by different instructors. Classes book up almost a month in advance, so it can be difficult to get into your selected time. Wait lists can move fast though. Just hard to schedule around without knowing for sure if you’re in a class. They have a one-time grace period with extending classes past the membership deadline - I was sick a few months ago and had to miss a class so they extended the credit; a few months later I asked to extend a credit for a last minute doctors appointment, and they said I used my “one time exception”, and confirmed that for the rest of my life as a member they will never make this exception for me again. They are very strict with this. They do advise members of this, but still good to be aware that there is apparently no wiggle room for real life circumstances.
• BF

  Bianca Ferrante

  Mar 28, 2026
  5.0
  I was always a bit nervous about trying Pilates because it can seem really intimidating online, but my experience at this studio completely changed that. As soon as I walked in, I was greeted by Paula at the front desk, who was incredibly kind, welcoming, and approachable. She took the time to answer all of my questions and made me feel so much more comfortable right away. The class itself was a 10/10! Such a great workout while still being enjoyable and supportive. Overall, such a positive first experience, and I would definitely recommend this studio to anyone who might be feeling hesitant like I was!
• TT

  Tracey

  Mar 24, 2026
  5.0
  I have practiced Pilates for over 30 years, so it has always been very close to my heart. While visiting my son here, he was showing me around his new building and I could not resist stepping into your studio to take a look. Maria welcomed me and took her time to show me around. She brought me into the private room, and I was very happy and surprised to see a full Cadillac—this made me feel so excited as someone who truly loves Pilates. The studio is very clean and organized. It gave me a very good feeling right away. It makes me so happy to know that when I come from Korea to visit my son, I have a place where I can continue my Pilates practice, I am really looking forward to trying a class next time. Thank you, Maria, for your warm welcome
• TB

  Tricia Boyko

  Mar 19, 2026
  1.0
  I bought a 3 month membership and just love the Pilate process for my Physio therapy and strength program. However- Club Pilates payment/booking and accommodation program is waaaaay off plot. Basically they are selling more spots than there are available so good luck getting into any classes that suit your schedule. Unlike other class based programs - that have a week to week booking and a 4 hour cancellation window, These guys only allow you to book your classes on your date of payment- a month in advance - but by then all classes are booked and you are on a perpetual waitlist, and ontop of that, when you put yourself on a waitlist your credits are used up so you are constantly waiting to see if you get in. Their cancellation policy is 12 hours in advance😳 It’s the most stupid system I’ve ever seen in my life! They are in it to make money on people not showing up but do t accommodate those who want to show up. I’ve tried to explain the folly but they are in no Way even TRYING to understand the needs of the average person. It’s so unfortunate. But if anyone wants to give them competition—man is this an opportunity to win!

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