LensCrafters

Reviews

• BB

  Bill

  6 days ago
  5.0
  I'm a Snow Bird from Indiana, and a LensCrafters customer. I whacked myself in the head with a fold down seat in the car, bending my glasses all up. Brianna Z. helped me, and adjusted my glasses back in place on the spot. She ended up fitting my glasses better than my Indiana store. Much appreciated! She's the best!
• JN

  Jessica Nelson

  Mar 31, 2026
  5.0
  Brianna was fantastic in helping me pick out a new pair of glasses. She was very decisive and quickly pulled several great options for me to try. She gave immediate and honest feedback about which frames fit my face shape well and which were too big. Her guidance made the whole process easy and efficient. I really appreciated her help and would definitely recommend working with her.
• PP

  Page

  Mar 30, 2026
  5.0
  Brianna was amazing!!!!! She was so patient with me and picked out the best frames for me. She also helped me save lots of money finding the best insurance and all of the discounts!!!
• BC

  Butch Crane

  Mar 22, 2026
  5.0
  I went in to have my new glasses adjusted because they didn’t fit properly. After several attempts to make them work, it became clear that this particular style just wasn’t going to fit me. The staff was very helpful and guided me toward a frame that was much closer to what I’ve worn in the past. The entire exchange process was seamless. There was no debate or hassle at all. They simply reviewed what I originally paid, credited that amount to my account, and then showed me the cost of the new glasses. From there, I either received a refund or paid the difference, which felt extremely fair and straightforward.
• CA

  Cassandra Alvarez

  Mar 16, 2026
  1.0
  I had a very disappointing experience with the manager at LensCrafters for the 2nd time. If you’re planning to schedule an eye exam, I would recommend avoiding the first appointment of the day. I arrived at 8:58 AM for my 9:00 AM appointment and went to the door. The manager was extremely rude and unwelcoming when I tried to check in, which made the experience start off very negatively. Customers who show up on time for scheduled appointments should be treated with basic courtesy and respect. I do want to say that Dr. Stephanie Cooper, who performed my eye exam, was great. She was professional, kind, and actually the one who let me in and made the appointment itself go smoothly. My issue is strictly with how the manager handled the situation at the door that morning.

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