LensCrafters

Reviews

• DS

  Deborah Straub

  5 days ago
  5.0
  I have been buying my glasses from LensCrafters for many many years and I’ve always been completely satisfied with everything from my eye exam to my new glasses. Suzie was amazing and took care of my cracked lenses. I could not be more satisfied!
• MM

  Memonitus

  Mar 26, 2026
  5.0
  Very good service.... Thank you for all your help... I will continue to go to LensCrafters because every time I do, they address any issues that I have and make sure that I leave a happy customer... thank you Anais
• DH

  Delaney Heileman

  Mar 20, 2026
  5.0
  Ariana A. was fantastic, some of the best service I’ve had while looking for glasses. She made me feel like I was the only person looking for glasses and helped me know my insurance options, what frames looked good on me, and was just a joy to interact with! She deserves a raise or a bonus or a promotion! It was amazing watching her buzz around the store and address everyone’s needs with joy and attentiveness
• CJ

  Corie Jobe

  Mar 18, 2026
  1.0
  I went in and asked if I could get my very expensive Iglasses cleaned. They rushed it and damaged my lenses and then the manager went on to blame me for the damage saying I shouldn’t have approached the associate and to respect the process? How is it I am supposed to know the “process”!!! Unbelievable!!! Why didn’t the associate say it will be a few minutes instead of just taking them and rushing it? That’s on them ! Then she went onto say that she runs her store a certain way and that it is what happens when it’s rushed ! So laughable that she literally blamed me for them damaging my lenses and all I did was walk up and ask if I could have them cleaned !!! I have to say there is no more customer service in this country anywhere and the worst part is they don’t care if they lose customers because if they did they would stop treating people so horribly ! I have been with lenscrafters for years but after the treatment I received I will never use them again and I will tell others to stay clear of lens crafters especially the one at park place mall !
• AA

  Andrew

  Mar 16, 2026
  1.0
  I purchased Prada glasses for my wife a few months ago. My wife had issues with them fitting and went in to get them adjusted. They treated my wife very poorly and the first question they asked was “if we actually purchased them from the store”. After a minute of them looking us up, they grabbed my wife’s glasses and bent them with their hand. They did not heat them up to make it bend easier and they did not offer to clean them after handling the glasses with their hands. It made us feel like we were an inconvenience to them and their attitude was very snobby. We continue to have bad experiences at this location. A few months ago my wife was sold glasses cleaner and told that by purchasing it. We would be allowed to get refills for free. Once it was emptied we returned to the store and were told it was not true and basically treated like liars. My wife and I will use our prescriptions elsewhere and hopefully find a store that is more courteous and professional.

Frequently Asked Questions About LensCrafters