LensCrafters

4.8
1092 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
5870 E Broadway Blvd, Tucson, AZ
85711-3918, United States

Hours

Reviews

4.8
1,092 reviews
5 stars
1,033
4 stars
10
3 stars
5
2 stars
3
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of employees like Ariana, Elissa, and Robert for their exceptional service.

Product Knowledge

Staff demonstrated strong knowledge about eyewear options, helping customers make informed decisions regarding frames and lenses.

Mixed Experiences

While most reviews were positive, some customers reported issues with upselling practices and inconsistent service, particularly with newer employees.

Eye Exam Quality

Customers appreciated the thoroughness and professionalism of the eye exams, feeling confident in the care they received.

Store Environment

The store was described as welcoming and accommodating, contributing to a positive shopping experience.
  • JN
    Justin Neal
    Nov 15, 2025
    5.0
    Great place to get some glasses. 🤓
  • PA
    Patricia Archer
    Nov 10, 2025
    4.0
    Very good service from the 'eye 'tech whom also works on fitting the lenses etcetera into people's eyeglasses, he helped me tremondously with fitting my current day glasses, and setting up the new sunglasses order for with my progressive-sunglass 'shade for the lesnses.
  • JM
    John McKenna
    Nov 7, 2025
    5.0
    Extraordinary customer service at the highest level! Warm, friendly and professional! Such an enjoyable experience. From the reception staff, the optician and the sales associate who helped me pick out my prescription eyewear! A wonderful experience overall!!
  • CC
    Chelle Chelle
    Nov 4, 2025
    5.0
    Robert was fantastic at the Park Place Mall location in Tucson Az. He helped us last year too! He's very knowledgeable and patient to explain things and is just a very kind person! A pleasure indeed!
  • ST
    Stone Tanuvasa
    Oct 2, 2025
    5.0
    Thanks to Elissa, I had help picking out the perfect frames that are both fashionable and fit my nose/face shape the best. Elissa also answered all of my questions about various frames and brands, really taking the time to help me make a decision. Lastly, when my insurance came back as not covered at LensCrafters, Elissa was able to apply a couple of in-store promotions available, even going so far as checking what we paid the last time as a comparison, which was extremely helpful. Thank you for the BEST experience in LensCrafters I've ever had! If it wasn't for you, I probably wouldn't have purchased my new glasses.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.