Home Instead

Reviews

• BK

  Bob Kokehad

  Jan 5, 2026
  1.0
  Cant say much about the care team but the people in the office have no idea what theyre doing. Chaotic and unorganized.
• DD

  DAR

  Nov 8, 2025
  5.0
  Kind, compassionate people who care for their clientele.
• LW

  Laura W

  Aug 16, 2025
  5.0
  We are so grateful for Home Instead. They are so professional and compassionate. The caregivers are great, and the coordinators are so on top of things. We have had a rapidly changing situation requiring increasing levels of care over a short window of time and Home Instead has been absolutely the best. The communication is beyond what I could have hoped for and the portal where I can read caretaker notes gives me a window into exactly what is happening. They are flexible, responsive, and kind during a difficult time.
• LT

  Leslie Thacker

  Aug 10, 2025
  5.0
  Very happy with these folks, they are accommodating and professional.
• BC

  Barbara Collier

  Jun 19, 2016
  5.0
  At first we worked with Home Instead once a week for a three hour shift for my mom for some companion care. She had recently lost her husband and her anxiety had increased and she wasn't going out as much. Home Instead was really great about doing their best to keep the caregiver consistent. The caregiver would take my mom out and run errands, go shopping for clothing and shoes or help her prepare a meal. Eventually we grew into having a caregiver take my mom to Drs appointments when I could not go. They could help my mom organize her list of questions for her dr and they could also take notes in the appointment. Then my mom fell and dislocated her hip. After that she required 24 hour care. Home Instead was with us every step of the way throughout all that. The day my mom fell she had scheduled for a caregiver to be there at 9am because she had not been feeling well. The caregiver arrived and my mom didn't answer the door. They quickly called my husband who gave them the garage entry number. They went inside my moms house and found her on the floor and were able to call 911 right away. I was out of town, my husband met my mom at the hospital. The caregiver went with her to the hospital and stayed there. During her stay in the hospital, we had Home Instead caregivers there at night to help her get to the bathroom and have dinner with her. And be there to help with her anxiety. I highly recommend this for elderly who need to be hospitalized. Whenever I had a question about my moms needs after discharge, Home Instead was there to help me process and plan. They were there to help have the conversation about not driving. They helped me understand how to manage the home nursing care that also coming to her home. They also helped be a sounding board for me when I was trying to assess my mom's mental decline. I really felt like I had a partner in this process. I felt really comfortable in knowing that they had been through this before and could guide me when I needed it. I never felt like my questions were too much. There was always a prompt return of my call or text. Their caregivers are all trained in how to attend to the needs of the elderly but also have special training in how to attend to the needs of a person with dementia or Alzheimer's. All of the caregivers were incredibly caring, competent, and professional. My mom was hospitalized again and again Home Instead was there with her and us throughout the entire ordeal. My mom was discharged to home and shortly afterwards we got her connected with home hospice. Home Instead stayed with us through that too. So we went through the entire gamut from companion care once a week to 24 hour care to end of life care. During this time I was able to learn how much support Home Instead provides its caregivers. For example, whenever there was a new caregiver, it is their policy for one of the managers to go with the new caregiver to the home to introduce the client to the caregiver. Also if the caregivers need anything or have a question at any time during their shift, they can call the office and talk to someone. If needed the person at the office will come out to help out or bring more paperwork or whatever is needed. The caregivers have a communication notebook in which they all write about their shift. Each of the caregivers were diligent about writing notes and then reading them sometime in the beginning of their shift so they could know what had happened the shift before. There were a few times we needed to have a different caregiver. Home Instead was increadibly respectful to both the caregiver and to my mom. Really professional all the way around. I HIGHLY recommend Home Instead.

Frequently Asked Questions About Home Instead