Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
896 reviews
5 stars
866
4 stars8
3 stars2
2 stars3
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for their helpfulness, friendliness, and professionalism, with many customers highlighting specific employees like Joseph, Sue, and Jessica for their exceptional service.
Expertise
Customers appreciated the knowledgeable staff, particularly the optometrists and eyewear consultants, who provided thorough explanations and personalized recommendations.
Repair Services
Many reviews noted positive experiences with quick and effective repairs of glasses, often at no charge, showcasing the store's commitment to customer satisfaction.
Mixed Experiences
While most feedback was positive, there were a few negative comments regarding prescription errors and long wait times, indicating room for improvement in these areas.
- JGJacob Greenwood1 day ago5.0I am visiting my Grandma from Denver. My glasses broke, and was missing a screw that held the arm. Andrea and another lady (unfortunately never got her name), were so nice to replace the screw for no charge! It's clear to see that they are a greatly run business!
- PHPJ HerdmanJan 5, 20265.0Sue was great! Buying glasses is always a little stressful, but Sue was completely in charge and made it happen seamlessly. Well done!!
- JAJohn AricoDec 31, 20255.0Sue was such a big help. Very friendly and knowledgeable. She was able to help me with info regarding my eye needs and my benefits. Very grateful and will be looking to using her again. Great way to end 2025.
- ESEdwin SanchezDec 29, 20255.0Shoutout to Joseph at LensCrafters and his entire team, they always take care of me. I literally drive an hour every time just to come here because the customer service is unbeatable. Don’t waste your time anywhere else. This is where you want to be. While every other place was out of the Meta Ray-Ban 2 glasses, Joseph had them for me in one day. That alone says everything. I’ll definitely keep coming back and recommending this location to friends and family.
- DMDave MarshallDec 22, 20251.0Stay away from this store. The optometrist wrote the wrong prescription saying that my vision improved by 60%. Then the store manager tried to convince me that it was my fault and would not let me get a 2nd opinion on my prescription. I then went to another optometrist in Surprise, and interestingly enough, my vision did not improve by 60%, and the new prescription written by this other optometrist, works perfectly. I would never go back to store again.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What eyecare services does LensCrafters in Surprise offer?
LensCrafters offers comprehensive eye exams, premium lens solutions such as Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands including Prada, Burberry, and Versace.
Which vision insurance plans are accepted at LensCrafters in Surprise?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others. All prescriptions are welcome.
Do I need to schedule an appointment for an eye exam at LensCrafters?
Yes, you can schedule an appointment for an eye exam online through their official scheduling link for convenience.
What are the store hours for LensCrafters in Surprise?
The store is open Monday through Friday from 9:00 AM to 6:30 PM, Saturday from 9:00 AM to 5:30 PM, and Sunday from 10:00 AM to 5:00 PM.
What premium lens options does LensCrafters provide?
They offer premium lenses including High Definition, Anti-reflective, Polarized, Traditional lenses, and options like Transitions® and Blue-violet light filtering lenses.
Which designer brands are available at LensCrafters Surprise Towne Center?
Designer brands available include Ray-Ban, Oakley, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Ralph Lauren, Tiffany & Co., and more.
Does LensCrafters Surprise Towne Center offer in-store pickup?
Yes, they offer in-store pickup for your convenience.
What are some dining options near LensCrafters Surprise Towne Center?
Nearby dining options include Razzleberriez Frozen Yogurt, Ben's Hot Bagels & Deli, Pizza Hut, Five Guys, Chick-fil-A, IHOP, and Red Lobster, making it easy to grab a meal or snack before or after your visit.
Are there other medical and dental services near LensCrafters Surprise?
Yes, nearby are Emergency Dentist 24/7, Westwind Dental Surprise, Renew Smiles Dental Implant Center, Suncoast Dental, and Dr. Eric Le & Associates optometrist, ideal for comprehensive health and dental care coordination.
What shopping centers and stores can I visit near LensCrafters Surprise Towne Center?
Nearby shopping and retail spots include Surprise Towne Center itself, Arrowhead Mall, Burlington clothing store, Pier 1 Imports home decor, Michaels Stores arts and crafts, and The Vitamin Shoppe for supplements.