Club Pilates

Reviews

• KK

  Kevin Kauffman

  Dec 20, 2024
  2.0
  I would have given a higher rating, but the cancellation process was unnecessarily complicated and frustrating. While I understand the need to cancel in person and sign a document, the process could have been made far more efficient. First, I had to fill out a form with all my personal information—information the business already had on file. While this wasn't a major inconvenience, it felt redundant and unnecessary. Then, the following day, I received a voicemail asking me to call back to "verify" the same information I had just provided. When I returned the call, I was told the exact same details I had already been given at the studio (last billing date, use of facilities through the end of the term). This made the phone call feel like a waste of time, as it provided no new information. If verification was truly needed, it could have been handled during my in-person visit. What frustrated me most was the interaction at the end of the call. When the representative asked for my feedback, I started to explain that my overall experience with the studio had been positive, but the cancellation process was unnecessarily time-consuming. However, she interrupted me—rudely, I might add—before I could finish, which gave the impression that she wasn't actually interested in hearing my feedback. Ironically, the same feedback had already been requested and provided on the cancellation form. I hope this feedback helps improve your processes. Simplifying the cancellation experience and fostering better communication would go a long way in maintaining a positive relationship with your customers.
• AM

  Amy Medford

  Dec 22, 2021
  5.0
  I love each and every instructor. They bring a unique approach and personality to their instruction. It brings a lovely, rich experience to working out. NOT cookie cutter, but very catered to the individual. I LOVE my Pilates classes!! The facility is very neat and clean and the girls are polite and professional. I would recommend it to everyone, but I'm selfish and want to keep it all to myself :-).
• LM

  Liz Montanari

  Nov 18, 2021
  5.0
  Great instructors, spotless environment!
• KS

  Karla Smith

  Apr 23, 2021
  5.0
  I love the classes!
• AD

  Alexia Desouza

  Feb 21, 2018
  5.0
  I love this place! I'm so glad they came to our community and the studio is so amazing they have about 8 - 10 classes per day for all levels. They also offer private lessons, semi privates and group classes all on the reformer. I love the cardio sculpt class to get my heart rate up and the owner is very lovely. The staff is very helpful. The hours are great with classes from early morning to evening.

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