Fry's Pharmacy

Reviews

• WB

  will Bedford

  Jan 29, 2026
  1.0
  The worst customer service of any place, both this frys and the one in Prescott Valley are both terrible. The pharmacists are rude and lazy and act like doing their job is a total inconvenience to them. They constantly say they cannot fill prescriptions because of their "time locked safe" but sometimes they say it cannot be opened until after 3pm but I just called them at 4pm and they said the same lame excuse. These people need to be investigated and punished. If there was a place near by the actually had my meds I would go to them. These people just suck and cannot do anything that will force them to actually work faster than the speed of mold growing on bad produce. I don't get how can get away with treating people so poorly. I will be making a complaint with the state board.
• LR

  Little Rob

  Jan 29, 2026
  1.0
  I just have to say this is the first time using frys Pharmacy on willow creek road. The person , by the name of cody , with long , curly hair is extremely rude. I called the night before and asked if I could have my prescription filled by 930.The next morning , as I had a limited ride. The lady told me that would be no problem , and they could have it ready by nine thirty for sure. When i walk in and walked up to the counter Cody,The long-haired guy started yelling at me immediately saying we told you yesterday It wouldn't be ready until after 3 o'clock.Why are you here so early. I proceeded to let that person know I called the night before and the lady told me it was okay to come in at 9:30 AM because I had a limited ride. The person Cody decided to yell saying well.I can't have it ready by 930.Because I have other prescriptions that need to be filled first so it will be at least ten thirty at the latest. When I told her, I needed it, at least by 945. Because my brother has to have the car to go to work and he will be gone for 2 days. He proceeded to yell at me saying, well, you should still have 2 days left of your prescription.So , you should be okay until then. I told him that wasn't the point and I just lost my father and was having difficult time , especially needing my anxiety medicine really bad so he just continued to yell, saying well ,I'm not gonna be able to have it ready by 930.So you can either wait till ten thirty or whenever I have it ready. I finally was able to talk to his boss and she corrected everything and had him fill it right then.Even though he still took his time and it wasn't ready until ten o'clock making my brother late for work. There was no need for the rudeness and yelling as I complained to his boss about him.Yelling at me as soon as I stepped foot in front of the counter and she said, yes, you're right, I saw that, and I will report it so I asked if there was a paper I could fill out or someone I could call to make an official complaint and she said, I will make the complaint so now I'm going to call the pharmacy board to make another complaint especially on this one employee who should not be working there anymore. I finally asked CVS to move my prescriptions back to them. Because I cannot deal with that kind of rudeness and disrespect. And the fact he's still working There is shocking to me, especially after all of the bad reviews I've read about him. Cody needs to be fired.
• BS

  barry scott

  Jan 5, 2026
  1.0
  My husband went to pick I put my scripts after being in ER, and the lady (Corinna) was rude from the very beginning. She acts like she hates her job, and wants to take it out on the clients. She is short with people, does not listen to concerns, and acts like everything is putting her out! I think we will be switching pharmacies due to this, as she is typically the person we have to deal with.
• MN

  Maria Navarro

  Dec 29, 2025
  1.0
  I've been here for about 3yrs but now I've moved on to costco pharmacy. This is why Cody at fry's pharmacy willow creek is so rude and he thinks his at the same level of the pharmacies, 8 mo ago I called Cody answered I ask him if I could talk to the pharmacist about my medication he said he could answer my question I didn't know a technician was a pharmacies. But this young man is rude!
• SM

  Suzie Morella

  Nov 16, 2018
  1.0
  Just was told 1.5 hour wait time for burn prescription to be filled. 3/4 of my face has sever burns, which they could see. Went to another pharmacy filled my scrip in 15 min. Thanks

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