Planet Fitness

4.3
234 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
4344 W Indian School Rd, Phoenix, AZ
85031, United States

Hours

Reviews

4.3
234 reviews
5 stars
175
4 stars
14
3 stars
16
2 stars
3
1 star
26

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the gym for being clean and well-maintained.

Staff Attitude

Feedback on staff was mixed; while some were described as friendly and helpful, others were noted as rude or unprofessional.

Customer Service

Numerous reviews highlighted poor customer service experiences, particularly regarding billing issues and management responsiveness.

Equipment Issues

Several customers reported broken or poorly maintained equipment, affecting their workout experience.

Safety Concerns

Some customers expressed discomfort regarding safety and privacy, particularly in changing areas.
  • MF
    Michelle Figg
    Nov 17, 2025
    5.0
    Exercise tanning massage chairs massage beds meditation pods and clean showers
  • RP
    Renae Perez
    Nov 16, 2025
    5.0
    I absolutely loved going to this planet fitness. The place was always clean and the staff was always respectful and kind when entering and exiting the building that is so important in business development that goes beyond just building rapport. The equipment was always ready to use and was in working condition and I really enjoyed coming here.
  • JG
    Jett G
    Nov 15, 2025
    5.0
    Talk about nice! First time here and was greeted by Sallissa how sweet. I asked to tan and she said “absolutely”. Interesting that she handed me a towel not a single gym in the Valley has offered me that!! Already 5 stars!! TVs are all newer than I’ve seen elsewhere. The bathroom was actually clean with soap dispensers in every shower. Haven’t seen either!! Plenty of lockers and for another 1st 4 count then 1,2,3,5 FULL sized handicap lockers!!!! I’d know! I’m handicapped. Black Card was the best ever. All different equipment was balanced out in its own section!! Mahalo~Jett
  • NC
    Narrow Concept
    Nov 11, 2025
    3.0
    Overall an okay club. Music a little too loud for 4AM, but that's what headphones are for. I don't appreciate the snobs they sometimes hire to work the counter. Today the attendant was extremely rude when I mentioned to her that there wasn't any cleaning solution for the massage chairs/hydro massage tables. I was given the impression that the best thing I could do was to just leave it dirty. With MY sweat, which is no treat for anybody. I just wanted to clean my filth off the massage table, I didn't need the attitude. Why do we pay more for these services when the attendants make it difficult to access them? If it's not standing there for sometimes 10 minutes waiting for someone to come and give me permission to use the massage tables, it's getting a major 'tude when asking for some tokens for the chairs or even when asking TO CLEAN MY OWN MESS. Not good, PF. Doesn't make a paying customer feel very good at all.
  • RM
    Ryan Meier
    Oct 22, 2025
    1.0
    Just started going to this specific gym about a month and half ago. A week ago I noticed spots on my neck and stomach went to the doc and turns out to be ring worm and spreaded it to my wife. I pay attention more closely to those working out and notice most people DONT wipe the equipment. One worker in the morning likes to workout himself instead of cleaning and he to is one of those that doesn't even wipe down the equipment. The other lady working the morning lazily mops. She just walks back and worth dragging the mop. It's wild how dirty and gross this place is.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Phoenix (Indian School), AZ?

Planet Fitness is open Monday through Friday from 4:00 AM to 10:00 PM, and on Saturday and Sunday from 5:00 AM to 8:00 PM.

Where is Planet Fitness located in Phoenix?

Planet Fitness is located at 4344 W Indian School Rd, Phoenix, AZ 85031, United States.