Business Details
About
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
National Seating & Mobility
4202 East Elwood Street, Phoenix, AZ
85040-1954, United States
Hours
Reviews
3.5
39 reviews
5 stars
23
4 stars
1
3 stars
1
2 stars
2
1 star
12
- RIRikki IrbyDec 30, 20255.0OMG! Not only was this an easy process but also fast. Great customer service.
- JUJoe UnderwoodNov 10, 20251.0Glad to see other people have had positive experiences but mine has been legitimately the worst experience I've ever had getting a wheelchair. Jeremy fit me for my chair and was great. This would be a 5-star review if I could do the entire process through him. The rest of the company has been exceptionally terrible to work with. Months and months of back and forths trying to figure out what they needed from myself and my PCP. Took legitimately 6 months for them to figure out how to get 2 signatures from my PCP. Now we're having another issue during the billing phase and playing phone tag for days over something that should be able to be handled much quicker. My advice if you MUST go through this company is be prepared to be the middleman and do literally everything for them. Physically get all of the needed paperwork from them and physically bring it back to their office. If you rely on them to do things electronically, you won't have your equipment for a year. Honestly would rather just buy my own wheelchair out of pocket than go through this company again. Update: It's been a year since I started the process and my scheduled pickup date for my chair is tomorrow finally. Unfortunately they don't have all of the parts in and neglected to tell me until the day before that they don't have the parts. If you're reading this, please do not use this company.
- BGBilly GaulOct 31, 20255.0Mason was great. He made sure i was comfortable and safe in my new chair, making adjustments until i did. Mason even helped move my old chair from my upstairs which really helped.
- DSDouglas StutheitOct 15, 20255.0I was just delivered my New manual Tilite Wheelchair along with my new J2 cushion. Mason Sauls was my ATP for this order, he was fantastic. Just a super nice guy went out of his way to help me came out to my house two different times. I really enjoyed talking to him and I can tell that he thoroughly loves his job, which just made the experience That much more exciting. It’s always fun to get a new wheelchair but it can be very stressful As well.Mason Was a great help Throughout the entire process. He listened to me and Understood my needs and was willing to take the time necessary to get everything ordered correctly. It can be a Nerve-rackingsituation ordering a new custom manual wheelchair because if you get it wrong, you can’t return it. Mason was on top of things and everything went According to plan. Thanks, Mason. ♿️♿️
- EVElizabeth VRAug 18, 20254.0So my wife went and we had the absolute pleasure of having Jeremy Pierce help us. He took his time and answered both of our questions. We enjoyed the experience so much that my mother-in-law is also getting a scooter from NSM and Jeremy! He loves what he does and it shows!!
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What services does National Seating & Mobility in Phoenix offer?
National Seating & Mobility provides one-of-a-kind mobility solutions including remote evaluations, service and repair of wheelchairs, mobility scooters, stairlifts, and wheelchair lifts, designed for comfort and safety.
What are the business hours for National Seating & Mobility in Phoenix?
The business operates Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays. It is also closed on major holidays such as Thanksgiving and Christmas.
Where is National Seating & Mobility located in Phoenix?
They are located at 4202 East Elwood Street, Suite 5, Phoenix, AZ 85040-1954, United States.
How can I contact National Seating & Mobility in Phoenix?
You can reach them by phone at +1 623-486-3588, by fax at +1 866-759-8928, or email at Phoenix@nsm-seating.com.
Does National Seating & Mobility offer wheelchair accessible entrances?
Yes, National Seating & Mobility has a wheelchair accessible entrance for the convenience of all customers.
Can I shop in-store at National Seating & Mobility in Phoenix?
Yes, National Seating & Mobility provides in-store shopping and accepts debit card payments.
What associations is National Seating & Mobility associated with?
They are associated with the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) and the National Rehabilitation Registry of Technology Suppliers (NRRTS).
Which nearby fitness centers can I visit before or after my appointment at National Seating & Mobility?
Optimal Power Performance and Cross Fit 602 are nearby fitness centers where you can engage in sports and fitness activities.
Are there any nearby home improvement stores near National Seating & Mobility?
Yes, nearby home improvement stores include Marsden West, Diamond Granite Countertops Phoenix, Green Home Termite & Pest Control, and MGC Contractors Inc.
Where can I find nearby services like automotive repair or towing near National Seating & Mobility?
KBS Enterprise offers automotive repair, towing, and oil change services near National Seating & Mobility.