Brand Certified
National Seating & Mobility
3.5(41 reviews)
Certified by National Seating & Mobility • Mar 08, 2026
Business Details
4202 East Elwood Street, Phoenix, AZ
85040-1954, United States
Certified by National Seating & Mobility • Mar 08, 2026
(623) 486-3588
Certified by National Seating & Mobility • Mar 08, 2026
https://locations.nsm-seating.com/az/phoenix/4202-east-elwood-street
Certified by National Seating & Mobility • Mar 08, 2026
About
Certified by National Seating & Mobility • Mar 08, 2026
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Certified by National Seating & Mobility • Mar 08, 2026
National Seating & Mobility
4202 East Elwood Street, Phoenix, AZ
85040-1954, United States
Hours
Certified by National Seating & Mobility • Mar 08, 2026
Reviews
3.5
41 reviews
5 stars
24
4 stars
1
3 stars
1
2 stars
2
1 star
13
- TNTerri N.Jan 31, 20261.0If incompetence were a business model, National Seating & Mobility would be thriving. I have 23 years of experience working with DME providers in the Valley, and I can confidently say this has been the worst service experience I’ve ever had. The only thing consistent here was the lack of follow-through. Disorganized, inefficient, and requires constant micromanaging just to make progress. No customer should have to work this hard for basic follow-through. If I hadn’t stayed on top of them relentlessly, nothing would have moved forward at all. Organization shouldn’t be this optional. Do yourself a favor and choose literally any other provider.
- LHLinda HydeJan 22, 20265.0Jeremy Pierce and Dr. Johnny Durnell, PT, DPT and therapist. Wow, they were patient, so knowledgeable and helpful. Thank you, and shout out to their receptionist, Petula Chester. Great job, good people
- RIRikki IrbyDec 30, 20255.0OMG! Not only was this an easy process but also fast. Great customer service.
- JUJoe UnderwoodNov 10, 20251.0Glad to see other people have had positive experiences but mine has been legitimately the worst experience I've ever had getting a wheelchair. Jeremy fit me for my chair and was great. This would be a 5-star review if I could do the entire process through him. The rest of the company has been exceptionally terrible to work with. Months and months of back and forths trying to figure out what they needed from myself and my PCP. Took legitimately 6 months for them to figure out how to get 2 signatures from my PCP. Now we're having another issue during the billing phase and playing phone tag for days over something that should be able to be handled much quicker. My advice if you MUST go through this company is be prepared to be the middleman and do literally everything for them. Physically get all of the needed paperwork from them and physically bring it back to their office. If you rely on them to do things electronically, you won't have your equipment for a year. Honestly would rather just buy my own wheelchair out of pocket than go through this company again. Update: It's been a year since I started the process and my scheduled pickup date for my chair is tomorrow finally. Unfortunately they don't have all of the parts in and neglected to tell me until the day before that they don't have the parts. If you're reading this, please do not use this company.
- BGBilly GaulOct 31, 20255.0Mason was great. He made sure i was comfortable and safe in my new chair, making adjustments until i did. Mason even helped move my old chair from my upstairs which really helped.
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
Brand Certified Facts from National Seating & Mobility
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Certified March 08, 2026Yext Knowledge Graph
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