LensCrafters

4.7
229 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
12605 N Tatum Boulevard, Phoenix, AZ
85032-7791, United States

Hours

Reviews

4.7
229 reviews
5 stars
208
4 stars
0
3 stars
3
2 stars
2
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff, particularly Milla, for their exceptional service, patience, and knowledge.

Product Knowledge

Staff demonstrated a strong understanding of eyewear options and insurance benefits, helping customers make informed decisions.

Efficiency

Many reviews highlighted the quick service and ability to fulfill orders promptly, with some customers receiving glasses within hours.

Friendly Atmosphere

The store was noted for its welcoming and friendly environment, making customers feel comfortable during their visits.

Mixed Experiences

While most feedback was positive, there were a few complaints regarding order delays and issues with the online booking system.
  • KW
    Kristy Warfield
    2 days ago
    5.0
    I had a great experience with Milla at the PV location on Tatum. She was very helpful especially since I had limited options for glasses given my situation. I was so happy for her help with finding a pair that fits my needs and her encouragement that I have 30 days to make sure they don’t give me any issues.
  • NS
    Nancy A Shenker
    5 days ago
    5.0
    Milla is amazing! I walked in just to get lenses for my Meta glasses and ended up getting a pair of great fashion-forward Rayban frames too I have a whole new view (pun intended) of Lenscrafters brand too. She knows both the art and science of eyewear!
  • RM
    Ronald Manlucu
    6 days ago
    5.0
    Great experience! Very nice staff! Was helped by the Assistant Manager Milla. Very helpful and knowledgeable. Was very apologetic about a subpar experience we had at another store earlier that day. This store and staff however, super helpful and was happy to give them my business.
  • FH
    Flora Harrison
    Dec 28, 2025
    5.0
    Great customer service! Milla was multitasking, helping several customers at a time. She went above and beyond to make sure we get what we want. Didn’t rush us, patiently answered all our questions and made the shopping experience seamless.
  • DD
    Dallas Dreamz
    Dec 28, 2025
    5.0
    Quick to act on taking care of us. Knew exactly what we were looking for. Great customer service! Thank you!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.