Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
456 reviews
5 stars
404
4 stars
11
3 stars4
2 stars2
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Mauricio, Maddie, and Vanessa for their exceptional service.
Knowledgeable Staff
Numerous reviews noted the staff's expertise and ability to provide detailed information about products and services, enhancing the overall customer experience.
Mixed Experiences
While many customers had positive interactions, some reported issues with specific staff members and communication problems regarding appointments and insurance.
Product Selection
Customers appreciated the wide selection of frames and lenses available, contributing to a satisfying shopping experience.
Follow-Up Issues
Several reviews mentioned delays in receiving glasses and lack of follow-up communication, indicating a need for improvement in order processing and customer updates.
- APAmie Pollack3 days ago5.0Went in to get glasses for my 2 year old and Maddie was extremely helpful and made it a positive experience! Highly recommend
- YNYunisdaren NJan 3, 20261.0I have been a customer at LensCrafters at Camelback Colonnade (Phoenix, AZ) for many years and have always been satisfied with their service—until today. I had a very unpleasant experience with the receptionist (male, black hair, tattoos). When I arrived for my appointment, he did not greet me at all. He asked for my insurance card, and I showed him my electronic card from my Apple Wallet, which I’ve used before. He said that was not enough and told me I needed to call someone at home to get the information, even though I have had the same insurance for years. I was then given paperwork to fill out 35 minutes after my scheduled appointment time, while he helped another client who arrived after me. When I asked how much longer it would take for me to be seen, he claimed I was “10 minutes late,” which was not true. He also did not have the courtesy to keep me informed about the delay.At that point, he abruptly mentioned a $30 copay. Due to his rude, dismissive, and unprofessional behavior, I asked him to cancel my appointment and decided to leave. I did not feel respected as a long-term customer. This experience was extremely disappointing and not what I expect from a place I’ve trusted for years. The owner of this location should definitely check on this particular employee Behavior.. since he has others negative reviews.. to bad that one person is affecting the reputation of the Company.
- ATAndie TradlerDec 31, 20255.0If you need your glasses adjusted, visit Mauricio at LensCrafters on Camelback! He is simply the best.
- DMdonald maloneDec 28, 20255.0Good customer service I was really really happy. Jennifer is a amazing sales person good customer service and etc.
- GRGeo RoarkeDec 12, 20251.0I've been coming here for years for an exam. There have always been no issues overall, and the staff has been friendly. But everything has changed today... the receptionist was new (I think), and the second I walked in, he already had an attitude. There was no smile or anything, and he didn't even look at me at all. I had to get his attention because I'm deaf. He asked for my insurance card, and I told him that it's always the same, so it should be in the file. As I mentioned, I've been coming here several times with no issues, and I have my insurance through an app. So why do they still need to scan it? I had already pre-filled out the form the day before the appt, and everything looked good with my insurance info already in there. But now I was denied an exam just because I did not have a physical insurance card with me instead of the app. I find it very odd, and it has never happened to me before. That being said, I'm not coming back. I will find a new place, so ciao.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Phoenix offer?
LensCrafters in Phoenix offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
What are the operating hours of LensCrafters at 1831 E Camelback Rd?
LensCrafters is open Monday to Friday from 9:00 AM to 6:30 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health.
Can I purchase prescription wearable technology at LensCrafters?
Yes, LensCrafters offers prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta, and Nuance Audio.
What payment methods are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam at LensCrafters by visiting their online booking page at https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=0438&storeId=10851
Are there optometrists near LensCrafters where I can get additional eye care?
Yes, nearby optometrists include DNA Eye Group, Doctors Of Optometry, Pearson Eyecare Group, and Dr. Nez and Associates, Inc, providing additional options for eye care in the area.
What dining options are available near LensCrafters at Camelback Colonnade?
Nearby restaurants include The Buffalo Spot for chicken and salad, Arriba Mexican Grill for Mexican cuisine, IHOP for breakfast and brunch, and California Fish Grill for seafood.
Where can I find ATMs near LensCrafters for convenient cash access?
There is a Wells Fargo ATM nearby for convenient cash withdrawals and banking services.
Are there any retail or furniture stores near LensCrafters for shopping?
Yes, nearby retail options include Purple - Camelback Colonnade, Mattress Firm, Purple mattress store, and Cost Plus World Market for furniture and home goods.