Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
149 reviews
5 stars
129
4 stars2
3 stars2
2 stars
3
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful throughout their visits.
Product Quality
Customers expressed satisfaction with the quality of glasses and lenses, noting that adjustments and repairs were handled well.
Communication Issues
Several reviews highlighted problems with communication regarding orders and follow-ups, leading to frustration among customers.
Store Environment
The store was frequently described as clean and well-organized, contributing to a positive shopping experience.
Mixed Experiences
While many had positive interactions, some customers reported negative experiences with specific staff members and issues with service quality.
- DKDr Ivona KBNov 4, 20252.0The reason why I gave this business 2 starts instead of one is that getting a full refund was easy. I have no clue what went wrong: whether the main doctor failed to asses my eyes correctly, or something in the production line went wrong on their side-but my left lens in the new glasses I got from them made me see just blurry stuff: glasses were totally useless. All my time spent there was a waste, and that was a lot of time as they cramp clients every 30 min but have not means to fulfill that load in a timely manner. I had good experience with this franchise in a different state, but can't recommend this location . So: Up to you: do you feel lucky that your prescription will be fine? Do you have lots of time on coming back and forth? I don't.
- FLFrancis LuOct 26, 20255.0Super friendly! Helped fixed my sunglasses!
- GGGeorge GafencuOct 22, 20255.0I visited LensCrafters in Desert Ridge Mall, Phoenix, AZ recently. The experience was outstanding. The personnel was knowledgeable and helpful, and the eye doctor knowledgeable. What impressed me was that my new glasses came in three days only, over a weekend, even though the promise was 10-14 days. I ordered progressive glasses and I wear progressive glasses for five years. This is the first time I put a pair of progressive glasses on my nose and they fit perfectly and did not produce me any discomfort like dizziness or period of adaptation. That means the prescription was right and the new glasses were adjusted very well. I am not easy to impress, but this time I was.
- JHJodie HollanderOct 19, 20255.0Desert Ridge location is large with many glasses and designer glasses to choose from. Lucinda was very helpful and knowledgeable. Bought a pair of Burberry prescription sunglasses….can’t wait for them to come in. Glad they accept many insurance plans. Will definitely return to Lens-Crafters in the future.
- ACAgida CheratiOct 5, 20252.0I did my eye exam and also bought my reading glasses at LensCrafters in Desert Ridge in August of 2025. I found some sports glasses online and wanted to order one. I called LensCrafters to get my PD measurements on 10/5/25. Lady name Lucinda answered the phone and refused to give me my PD measurements. I will need to find out if that is legal.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer at the Desert Ridge Marketplace location?
They provide comprehensive eye exams using the latest technology, premium lenses including Transitions and Blue-violet light filtering, as well as a wide range of designer eyewear brands.
What designer eyewear brands can I find at this LensCrafters?
LensCrafters offers brands such as Prada, Burberry, Versace, Dolce & Gabbana, as well as prescription wearable technology brands like Ray-Ban Meta, Oakley Meta, and Nuance Audio.
Which vision insurance plans are accepted at this LensCrafters?
They accept most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others.
What are the store hours for LensCrafters at 21001 North Tatum Boulevard?
They are open Monday through Friday from 9:00 AM to 6:30 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 5:00 PM.
How can I schedule an eye exam appointment at this LensCrafters?
You can schedule an eye exam online through their appointment link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=A681&storeId=10851
Are there any nearby restaurants where I can eat before or after visiting LensCrafters?
Yes, nearby dining options include Tikka Shack (Indian cuisine), Paradise Bakery & Cafe, Slices (Italian pizza), Nori Sushi And Asian Kitchen, Sizzle Korean Barbecue, Yard House, Smashburger, and Panda Express.
What shopping opportunities are near LensCrafters at Desert Ridge Marketplace?
The location is inside Desert Ridge Marketplace, which offers many shopping options such as American Eagle Outfitters, PacSun, dressbarn, Claire’s, Journeys, Spencer’s, Sunglass Hut, and Soap Des Jour.
Are there other optometry or vision care providers near this LensCrafters?
Yes, nearby vision care providers include DNA Eye Group and AZ Family EyeDocs, offering additional options for eye exams and care.
What payment options are accepted at LensCrafters for convenience?
They accept credit and debit cards, as well as digital payments like Apple Pay and Android Pay.
Is the LensCrafters location accessible for customers with mobility needs?
Yes, the store has a wheelchair accessible entrance to accommodate customers with mobility requirements.