Business Details
About
OptometryEye Care CenterLensCrafters OD
DNA Eye Group is the local eye doctor to see for all of your eye care needs in Phoenix, AZ. As your local Phoenix optometrist, DNA Eye Group can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 1831 E Camelback Rd Phoenix, AZ 85016 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you, to guarantee you have the clearest vision. Call today to schedule an appointment for your annual eye exam.
Location
Hours
Reviews
4.7
351 reviews
5 stars
308
4 stars
12
3 stars
6
2 stars
6
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendly and helpful staff, highlighting exceptional service from various team members.
Doctor Performance
While many doctors received high praise for their thoroughness and professionalism, Dr. Freese and Dr. Li received significant criticism for their perceived lack of care and attention during exams.
Facility Experience
The office environment was generally described as clean and modern, but some customers reported issues with uncomfortable exam chairs and long wait times.
Communication Issues
Several reviews noted problems with communication regarding insurance and appointment scheduling, leading to frustration among patients.
- MAmartin arida4 days ago5.0Dr. Cohen was professional, caring and thorough.
- BYBahri Gokhan YilmazDec 26, 20255.0Attention to detail and friendly customer service separates DNA Eye Group from every other!
- IIImaStewardessDec 10, 20255.0Dr. Cohen was amazing! Also really impressed by front desk staff and assistants.
- CMCristina MoscaliucDec 2, 20253.0I was not impressed with Dr. Li and would not go again to her. She was not friendly, seemed to have this “I’m better than you” demeanor, and didn’t make it a comfortable experience. It also didn’t help that the exam chair was broken and she wanted me to press my forehead against metal and screws because the padding was broken off and she said it can’t go back in because it’s broken. The front desk staff was great, the gentleman doing my pre exam was great, as was Milo who I bought glasses from after. Both front desk staff, pre exam gentleman and Milo were friendly and made it a great experience - if it wasn’t for Dr. Li and the very uncomfortable exam chair I would give this place a 5/5. It was very hard to do my exam because of how uncomfortable the chair was, which was also severely high and didn’t have any back support, and the screen with the words I needed to read was crooked. I would come again to this location, but with a different doctor.
- CHCiarra HolmNov 29, 20251.0I am absolutely livid with the so-called “care” I received from Kelly Freese. She didn’t just mess up my prescription, she got it so unbelievably wrong that it damaged my day-to-day vision and left me struggling with constant eye pain, constant feeling of pressure, headaches, and strain. This wasn’t an honest mistake. This was reckless negligence. The worst part? She didn’t even bother to properly examine my eyes. She rushed through the appointment like she couldn’t be bothered and relied almost entirely on the automated machines. No detailed check. No verifying the results. Nothing. It was the most dismissive, careless exam I’ve ever experienced. It genuinely felt like she was guessing. When I asked her questions about certain symptoms I was experiencing, symptoms that any competent eye doctor should understand, she looked completely lost. She literally told me she didn’t know why it was happening and even said she had “never heard of that.” How do you work in eye care and claim you’ve never heard of a common symptom? Because of her lack of effort, I walked away with a prescription that was not even close to what I needed. My eyesight literally suffered because she couldn’t take the time or responsibility to do her job correctly. Based on my experience, I personally do not feel she should be practicing as an optometrist without additional training or education. The level of uncertainty and lack of proper examination was unacceptable. I trusted her with my vision, something you cannot undo, and she failed me in every possible way. If you value your eyes, your health, or basic competency, do NOT go to Kelly Freese. I would never recommend her to anyone.
Frequently Asked Questions About DNA Eye Group
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What is involved in an eye exam?
An eye exam involves a series of simple but comprehensive tests that allow your optometrist to assess your vision and your eye health. Your optometrist will discuss the results of your eye exam with you and determine the right prescription to help you to see your best.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
Why should I get an eye exam at DNA Eye Group?
An annual eye exam at DNA Eye Group detects eye health issues and general health problems like diabetes and high blood pressure early, enabling timely treatment.
What does an eye exam at DNA Eye Group involve?
Your optometrist will conduct a series of comprehensive tests to assess your vision and eye health, discuss results, and determine the best prescription for you.
Is a contact lens exam different from a regular eye exam at DNA Eye Group?
Yes, a contact lens exam includes detailed eye measurements to find the right lenses, with an additional fitting fee beyond the comprehensive eye exam.
What are the operating hours of DNA Eye Group?
DNA Eye Group is open Monday through Saturday from 9:00 AM to 5:30 PM, and on Sunday from 11:00 AM to 3:30 PM.
Where is DNA Eye Group located?
You can find DNA Eye Group at 1831 E Camelback Rd, Suite B2, Phoenix, AZ 85016, inside the Camelback Colonnade.
What payment methods does DNA Eye Group accept?
They accept American Express, Apple Pay, cash, check, Discover, MasterCard, and Visa.
How can I schedule an eye exam at DNA Eye Group?
You can schedule your eye exam online via their reservation link or by calling their main phone number at +1 480-627-8689.
I am visiting the Camelback Colonnade area. Are there any restaurants near DNA Eye Group for a meal before or after my appointment?
Yes, near DNA Eye Group you can enjoy dining at The Buffalo Spot (chicken and salad bar), Arriba Mexican Grill, IHOP for breakfast and brunch, California Fish Grill, Lone Star Steakhouse & Saloon, Ike's Sandwiches, Jersey Mike's, and NASCAR Refuel Tenders & Burgers.
Are there other eye care providers near DNA Eye Group in Phoenix?
Yes, nearby optometrists include Doctors Of Optometry, Pearson Eyecare Group, Dr. Nez and Associates, Inc, and LensCrafters, offering additional eye health services.
What nearby amenities can I use when visiting DNA Eye Group?
Close to DNA Eye Group you will find Wells Fargo ATM, BBVA Bank, and PNC Bank for your banking needs; also retail and furniture stores like Purple - Camelback Colonnade and Mattress Firm are nearby for convenient shopping.