Club Pilates

Reviews

• NH

  Natasha Haas

  Sep 15, 2025
  1.0
  Horrible experience here. Took a class with Kriztina Davis, and after the class got started and we are in the middle of the workout, The instructor comes over to tell me that grippy socks are required, and that I need to go purchase some from the front as were in the middle of class. I already had my own socks on and asked if it’s okay to just use my own socks or if they had some I could borrow or be barefoot and she said “no because we don’t know where your feet have been and it’s a safety thing” and made me get up in the middle of class to spend $30 on one pair of socks at the front completely disrupting the class and my experience. I’ve been to so many Pilates studios like Solid Core and Reformed Pilates and others that let you wear your own socks or even be barefoot cause you obviously clean everything after, or just let you borrow a pair. I had to sign a waiver and take a picture at the front before class even started, would’ve been a good place to ask someone if they had grippy socks before the class even started wouldn’t you think? Besides that the class wasn’t challenging or difficult, didn’t even break a sweat. The instructor was also rude, not friendly or welcoming and didn’t seem very happy to be there in the first place. Cant stand stuck up places and rude instructors like this.
• TB

  Tiffany Baskovitz

  Sep 3, 2025
  1.0
  This review doesn't reflect on the overall service and instructors or cleanliness of this Club Pilates Studio. I've been a member of Club Pilates for over 4 years and through 2 pregnanciess and at one other studio in Scottsdale. Overall I've loved every minute of my experience and fitness level while incorporating pilates. However, as some other reviews have shared, when it comes to charging your card for fees and services this studio manager and the owner lack customer service nuance. In the past I've had to cancel a class late maybe 2-8 different times either due to personal illness or because my kids had the flu at home. I have never been a constant 'no-show' for classes and except for one instance when I completely forgot I had a class scheduled have always called to let them know why I couldn't make it. I still was charged their $15 no show fee most of the time. Okay, whatever, it is in the contract. But recently I had to have abdominal surgery due to my last pregnancy and in the same week I was laid off from my job of employment. It was unexpected, and I couldn't return to Pilates for 14-15 weeks. I genuinely thought I would be employed again by the time I was able to return to Pilates physically. However, I have not found another job yet. I did a cancellation notice with the club but because it was several days past my billing cycle with them they have chosen to bill me another $199 rather than give grace for nuance in the situation. Bummer, up until this situation I had intended on renewing my membership with this studio once I was employed again. However, when you lack grace for the nuance of someone paying Bills with their savings until they're employed again it puts a bad taste in your mouth and doesn't make you want to do business with them again. I will be looking for another studio for Pilates once I'm able to do so.
• VE

  Valerie Eaton

  Apr 30, 2021
  5.0
  Can you say, addicted? I can’t get enough! Club Pilates has changed my life for the better and club Pilates Norterra had introduced me to so many great people. I love it here!
• AF

  Andie Fata

  Apr 30, 2021
  5.0
  I love club pilates Norterra! The front desk is the best! I would reccomd it to everyone!

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