Club Pilates

Reviews

• NH

  Natasha Haas

  Sep 15, 2025
  1.0
  Horrible experience here. Took a class with Kriztina Davis, and after the class got started and we are in the middle of the workout, The instructor comes over to tell me that grippy socks are required, and that I need to go purchase some from the front as were in the middle of class. I already had my own socks on and asked if it’s okay to just use my own socks or if they had some I could borrow or be barefoot and she said “no because we don’t know where your feet have been and it’s a safety thing” and made me get up in the middle of class to spend $30 on one pair of socks at the front completely disrupting the class and my experience. I’ve been to so many Pilates studios like Solid Core and Reformed Pilates and others that let you wear your own socks or even be barefoot cause you obviously clean everything after, or just let you borrow a pair. I had to sign a waiver and take a picture at the front before class even started, would’ve been a good place to ask someone if they had grippy socks before the class even started wouldn’t you think? Besides that the class wasn’t challenging or difficult, didn’t even break a sweat. The instructor was also rude, not friendly or welcoming and didn’t seem very happy to be there in the first place. Cant stand stuck up places and rude instructors like this.
• TB

  Tiffany Baskovitz

  Sep 3, 2025
  1.0
  This review doesn't reflect on the overall service and instructors or cleanliness of this Club Pilates Studio. I've been a member of Club Pilates for over 4 years and through 2 pregnanciess and at one other studio in Scottsdale. Overall I've loved every minute of my experience and fitness level while incorporating pilates. However, as some other reviews have shared, when it comes to charging your card for fees and services this studio manager and the owner lack customer service nuance. In the past I've had to cancel a class late maybe 2-8 different times either due to personal illness or because my kids had the flu at home. I have never been a constant 'no-show' for classes and except for one instance when I completely forgot I had a class scheduled have always called to let them know why I couldn't make it. I still was charged their $15 no show fee most of the time. Okay, whatever, it is in the contract. But recently I had to have abdominal surgery due to my last pregnancy and in the same week I was laid off from my job of employment. It was unexpected, and I couldn't return to Pilates for 14-15 weeks. I genuinely thought I would be employed again by the time I was able to return to Pilates physically. However, I have not found another job yet. I did a cancellation notice with the club but because it was several days past my billing cycle with them they have chosen to bill me another $199 rather than give grace for nuance in the situation. Bummer, up until this situation I had intended on renewing my membership with this studio once I was employed again. However, when you lack grace for the nuance of someone paying Bills with their savings until they're employed again it puts a bad taste in your mouth and doesn't make you want to do business with them again. I will be looking for another studio for Pilates once I'm able to do so.
• AN

  Alison Nicolosi

  May 5, 2024
  1.0
  I have really enjoyed the instructors and the classes, but the experience I had today was absolutely atrocious and further backs up what those have been saying about greed... I was running a few minutes late and walked in the door at 3:35 - I looked at my phone as I walked in. I had never been this late to a class before. The girl who was outside came in behind me as I was setting down my things and checked the time after me and informed me that it was now 3:36 and I had to leave and could not attend the class I had just shown up for, AND that I also would have to pay a $15 no-show charge. I pay a monthly membership fee to this studio and have been coming here over a month and have had a great experience up until today. I cannot fathom how a business could treat "members" like this and expect to keep them. I specifically asked questions on fees when I signed up and was informed that if I canceled a class less than 24hrs in advance I would be charged $15 - and I was and still am ok with this. But no one told me about this 5-minute policy as an excuse to rip you off. The girl claimed it was a "safety" policy, but I'm sorry - nothing you're doing in a level one reformer pilates class is going to injure someone if you miss the first 5 minutes and 3 seconds of the class. It's literally just an excuse to steal from consumers. I use an app and a portal on their website to sign up for classes regularly. I checked both of these and guess what? There's no mention on either of these about their 5-minute steal your money policy. Gotta love businesses with super sneaky hidden charges and fees that don't remotely value their "members." Had I been made aware of this policy in advance or if it was readily visible and I just missed it, I would not be nearly as upset. I would still think it's a pretty rude policy when it comes to valuing members, but I would also understand that this was on me - in this case, there was no way at all I could have known. The girl was not remotely apologetic and didn't care, and was literally looking for a reason to deny me entry (walking in behind me and then telling me it was too late) that I pay a lot of money monthly to attend. She even offered to give me a form to cancel my membership as I was leaving! Just trying to get rid of you I guess, but to be fair I don't even trust that they wouldn't try to charge me a bunch of other fees just for canceling either. Their regional manager is supposed to call me tomorrow, so if there is a positive update, I will provide that. I'm just shocked because I had nothing but good things to say until this afternoon and I cannot believe how I was just treated.
• BM

  Beth Miller

  Nov 12, 2021
  5.0
  The facility is clean and spacious. All of the instructors are personable and knowledgeable.
• VS

  Valerie Spata

  Jun 7, 2021
  1.0
  TERRIBLE CUSTOMER SERVICE AND UNETHICAL!! Joined in February 2020. March 2020 studio closed due to COVID, studio offered a on demand option, I declined. I told them would reevaluate when my family and I decide what’s best for our my family during pandemic. I closed my account amd did nor did I opt in their in demand program. May 28, 2021 My debit card was charged for 3 months of monthly fees totaling $660. Charged me over a 1 year later. What? June 7, 2022 Spoke to GM - Rebecca said because their studio opened up on a limited basis in May 2020 that I did not give a 30 day notice. Asked directly if she would refund my money - she said no!! PS - also how did Club Pilates also get me debit card information? Card on file from last year was canceled in June 2020. UNETHICAL very disappointing!! Member beware!! Yes their is policies in place, I respected their policies, did my due diligence during the pandemic to cancel service. Shame on you Club Pilates Norterra

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