Gentle Dental Rio Vista

Reviews

• LS

  Liliana Stadnic

  6 days ago
  1.0
  Very disappointed and frustrated with my husband’s recent experience at this office, starting with a miss-scheduled appointment that they blamed AI for not showing on their schedule on Thursday (4/2/26) and today (4/7/26) a second time wasted gas and money and not taking him for the cleaning, after an hour of going back and forth with the insurance and finally they kicked him out of there, because they close at 5, while I was on the phone with the front office to clarify the issue with the insurance (I am the responsible party), and the person at the front office was very impatient, didn’t listen to my request, put me on hold for over 10minutes, meantime she went and asked my husband to come another time when we have money to pay for everything they suggested and refused to do the cleaning (what he was scheduled for). He had his crown done there as well, that broke after a year, and when he went back to fix it they wanted to charge him again, but what’s customer fault that the doctor didn’t do a good job and the crown broke, the clinic should’ve assume the mistake and fix it, it’s not a nail or a haircut, it’s a crown that doesn’t cost few dollars. They said to come back in two years so they can submit some charges to the insurance. We spent thousands at that office over the last several years, and insurance covers 80%, which is a lot of $$ in business as well, so at least invest in your people with a basic training on Customer Service and Emotional Intelligence, to keep your loyal customers. Very very frustrated, and if until now I would send all my friends living in the area at that location, because of the hygienist Celina, and Dr. Gerber that are awesome, now for the first time I’m looking into taking business somewhere else.
• BC

  Bob Cummings

  Apr 2, 2026
  5.0
  Everyone is very nice, explaining every detail no matter how many times we asked. I have a great deal of confidence in their work & highly recommend them.
• TD

  Teresa Day

  Mar 27, 2026
  5.0
  I love the entire staff at Gentle dental, the doctor is amazing. Explains everything very well and in detail. They are patient and understanding. I would highly recommend anyone to Gentle dental.
• RW

  Rose Wehrenberg

  Mar 22, 2026
  5.0
  Dr. Yong and his team were amazing. My son hates needles, and having his wisdom teeth removed required sedation with an IV. They were so kind and gentle with him, easing his anxiety, and let me stay till he was all set. The overall surgery went well and recovery has been great. The front office was awesome too, answered all my questions and were patient.
• MH

  Mary Henderson

  Mar 12, 2026
  5.0
  I've been going to Gentle Dental Rio Vista in Peoria for about 2 yrs or more. Dr. Han & dental hygienist Celina have helped me soooo much! They are very professional & communicative, telling me everything I need & what to expect in the appointments. I started out seeing her about every 4 mos for cleanings. She is very detailed & is very careful to clean your teeth thoroughly. They do laser therapy & irrigation to help heal your gums & make them healthier, getting rid of bacteria. They diagnosed me with periodontal disease & when Celina measured my gums, they were 4s & 5s! She recommended a Perio tray, where they take impressions of your teeth & use Perio Gel that heals the pockets in your gums. It also refreshes your breath & makes your teeth whiter. I had NEVER heard of all 3 of these treatments! My numbers are mostly 3 and below now & I only need cleanings every 6 mos now! I also had a tooth infection that affected the tooth next to it & Dr. Han gave me several options as he had to pull those 2 teeth. I even visited him one other time just to help me make the decision. I chose implant. Thanks to Gentle Dental Rio Vista & their amazing staff, I wouldn't want to go anywhere else! I highly recommend them!

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