At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
While many customers praised the cleanliness of the gym, several reviews highlighted ongoing issues with dirty bathrooms and showers, indicating a lack of consistent maintenance.
Staff Performance
Customer experiences with staff were mixed; some praised their friendliness and professionalism, while others reported rude behavior and unhelpfulness, particularly from specific employees.
Customer Service
There were positive mentions of staff being helpful and accommodating, but also complaints about poor communication and unresolved issues regarding memberships and services.
Facility Maintenance
Several reviews noted that while the gym has good equipment, there are concerns about broken machines and inadequate maintenance, particularly in the shower and locker room areas.
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