Customer Service
Customers consistently praised the staff for being friendly, helpful, and professional, with specific mentions of Joann, Renee, and Christy.
Expertise
Many reviews highlighted the staff's knowledge and thoroughness in explaining hearing issues and solutions, particularly Joann's expertise.
Efficiency
Customers appreciated the quick service and minimal wait times during appointments, contributing to a positive overall experience.
Follow-Up Care
The business is noted for its commitment to follow-up visits and ensuring customers are comfortable with their hearing aids.
Negative Feedback
Some customers expressed frustration with unsolicited junk mail and lack of response to removal requests, impacting their perception of the business.