LensCrafters

Reviews

• PT

  peppy tails

  Mar 22, 2026
  5.0
  Jaydah Henry helped us with a glasses repair and adjustment. She was friendly and super professional. She fixed them efficiently and also gave us suggestions regarding safety glasses. We will be coming back. Thanks for helping us!
• RR

  Raymond

  Mar 19, 2026
  5.0
  Came in for a repair and they got it done. Thank you!
• EB

  Emma Brewer

  Mar 13, 2026
  5.0
  Went in with no expectations and was extremely satisfied with the services provided by lens crafters. Stephanie, in particular, went above and beyond. She sat with me for an embarrassing amount of time (on my end) as I struggled to learn how to put contacts in. She then proceeded to enthusiastically help me pick out frames that I’d be happy with. AND noticed my original pair of glasses was dirty and washed them for me. Seriously such an angel. Would recommend this store location to anyone!
• FI

  flâneuse ing

  Feb 27, 2026
  5.0
  We had an outstanding experience yesterday with the whole team, but especially Stephanie and Madison, who truly went out of their way for us by staying open after hours so we didn’t have to drive back from Sedona another day to finish selecting our glasses. We highly recommend this location, they have a wide variety of brands, and we will gladly drive back to Flagstaff for the service at this branch the next time we need eye care or new glasses. Thank you again, ladies, for your patience and for not making us feel rushed ❣️🙏
• TB

  Tom Brewster

  Jan 22, 2026
  1.0
  was told by the manager that they couldn’t give me my pupillary distance (PD) measurement because it was a “liability issue.” That is false. Under the federal FTC Eyeglass Rule, eye care providers are required to give you your full eyeglass prescription after an exam, and they cannot condition that on buying glasses from them. You are legally entitled to your prescription and any measurements they used to dispense lenses. PD is a non-medical fitting measurement, not a regulated medical liability item. Refusing to provide it to force in-store sales is a business policy, not a legal requirement. Their explanation was misleading and clearly intended to protect their retail sales rather than comply with basic consumer rights. Consumers: PD should be provided on request along with your prescription. If a provider claims it’s a “liability” issue, that is incorrect information.

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