LensCrafters

Reviews

• KF

  Karin Fellman

  2 days ago
  5.0
  Oh my goodness! I had the most wonderful experience today. Mackenzie helped me out with my glasses. She is fabulous, friendly, insightful and simply has the best energy ever. If you are getting new glasses, this is the place and this location in Chandler Fashion. You’ll end up just as happy as I am!
• YF

  Yingchang Zhou (Fanaike)

  3 days ago
  5.0
  I originally just stopped by to ask and didn’t expect much, but they ended up installing my lenses into a new frame for free and adjusted everything perfectly. The staff were very patient, and there was no sales pressure at all. It was a great experience. I’ll definitely come back in the future and recommend this place to friends.
• JJ

  Jae

  Apr 4, 2026
  1.0
  DNA eye group is now permanently closed at this location so any money spent with previous doctor information is now unavailable and just a huge waste of your money/insurance.
• KT

  K T

  Mar 9, 2026
  5.0
  I got a new pair of much needed glasses here at this LensCrafters. Edwina helped me. She gave perfect service. So friendly and kind. She patiently waited while I obtained my prescription. Also, my glasses were done in 30 minutes. Thank you, Edwina! I can see clearly now, woohoo!
• GK

  G&E K

  Feb 27, 2026
  5.0
  Reason for Dropping By: Glass Adjustment Serviced by: Liberty Date of Visit: 2/26/26 Upon entering, I was greeted warmly by an approachable optician. Normally, when I go in for an adjustment my experience has always been okay or nothing worthy of writing a review. I expressed my glasses were falling lower on the right side. Liberty handled herself in a polite, friendly, supportive and most accommodating manner. I’m used to opticians who have such a lack-luster and unprofessional response when I’m trying to show them while looking at the mirror such as: “you’re looking down, can you look up, your head is not straight, or your head is tilted, or etc.” Additionally, I shouldn’t have to explain certain medical conditions for opticians to just do the adjustments. Regardless, I did explain briefly why my head is not straight and without any delay, Liberty made a comment about how our ears are not the same level- so it can definitely rest unevenly on my face. I appreciated her comment. She could’ve easily nodded, not say anything and ignore, deflect by saying something else- but she chose to address it with a kind remark without making me feel my head posture was a problem. That made me feel relaxed. She had great client-focus. Even in our small chats- she came off relatable, personable and cheerful. Even when she had me consider glasses from Oakley, I didn’t feel pressured to consider it. Most of all, after the adjustments made- my glasses are sitting perfectly on my face. Initially, my husband didn't notice it but afterwards he could tell and stated this does fit well on my face. If he can notice it right away whether or not my face is slightly tilted to one side or not and it looks straight on me- that's a job well done. Regardless, I had such a pleasant experience that I was inspired to write a review. Liberty you made my experience delightful. Thank you!

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