Fry's Pharmacy

Reviews

• JM

  Jordan Mitton

  Feb 18, 2026
  2.0
  To be fair, in terms of dispensing medicine, this pharmacy does its job. I had negative experience that I want to warn others about. I use this pharmacy for my mother’s medication, she is not well and I am her advocate and caregiver. My last visit to this pharmacy ended up with a total of $400. This is after insurance, that’s another gripe haha. When looking at my receipt after I left the store, I noticed a Fry’s VIP card had been scanned during this transaction and a sizable amount of fuel points were awarded to this account. Now to be honest, I don’t know my Fry’s VIP account number but I was sure that I never gave them my card to scan or phone number to enter. But did confirm that the number in the receipt was not my VIP account. So during my checkout at the pharmacy, after a total of $400, the gentleman (whose name starts with ‘A’) surreptitiously scanned his, friend or family members card to receive the benefits/fuel points from transaction. I went inside and spoke with the store manager on duty. Was not really told much other than sorry. They did scan my VIP card and said they would be crediting me the fuel points earned but never saw them. I do know in other industries and companies, abusing the customer reward program by employees is generally considered theft and/or fraud, and usually a fireable offense. I was incredulous that someone had the audacity to do this and made me wonder how many other customers were scammed by this employee. Just want to out this out there as a warning to other pharmacy customers to check your receipts and hopefully prevent this from happening to you. It’s worth noting that all of the other employees I have dealt with have been competent and helpful, explaining insurance authorizations and answering all questions asked.
• GG

  Glo Giroux

  Jan 21, 2024
  1.0
  This has been a constant thing with Fry's Pharmacy, 4814 E. Carefree Highway Cave Creek AZ. Even when there are multiple people working there they take their sweet time coming over to help you. Yesterday was the last straw for me. There was a man picking up his prescription in front of me. It took several minutes for the blonde pharmacist to deign to come over and help him. When he left I was standing there waiting to pick up mine. She turned without a word and simply WALKED AWAY!!!! My jaw dropped and I threw up my hands. The other young man saw me and hurried over to ring me up. How dare any "professional" treat a customer like that? Disgusting.
• RY

  Randall Yohre

  Jul 17, 2023
  1.0
  Complete nightmare to deal with. Will leave you on hold for hours.
• HK

  Heather Kerrigan

  Apr 6, 2020
  5.0
  The absolutely best pharmacy around. They actually care about you and your health. Burt is so compassionate and helpful. He seems to know all his "regulars" by name. I drive about 30 minutes to this pharmacy when others are closer because of the excellent service.

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