LensCrafters

4.6
153 reviews

About

Eye Care CenterSunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Location

LensCrafters
2203 South Promenade Boulevard, Rogers, AR
72758, United States

Hours

Reviews

4.6
153 reviews
5 stars
138
4 stars
1
3 stars
0
2 stars
1
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Edison and other staff members received high praise for their friendly, helpful, and professional service, creating a welcoming atmosphere for customers.

Product Quality

Customers appreciated the wide selection of glasses and the quality of the products offered, often highlighting the successful fitting and adjustments made by staff.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences, particularly regarding eye exams and certain staff interactions, indicating inconsistency in service.

Efficiency

Several customers noted the quick service for repairs and adjustments, often being able to resolve issues in a timely manner.

Store Environment

The new store location was frequently mentioned as clean and well-organized, contributing to a pleasant shopping experience.
  • NH
    Nick Hawkins
    Nov 15, 2025
    1.0
    THIS LOCATION IS ACROSS FROM THE GAP / FRANCESCA'S. Inaccurate map locations in the big 2025 (almost 2026).. blatantly unprofessional for any storefront. The person in charge of the Google Merchant account for this store really needs to step up and make sure customers make it to their store on time for their appointment. You can literally drop a pin where your store should be. If you don't know how, please reach out and I'll be happy to manage it. Jeez.
  • MP
    Michael P
    Nov 9, 2025
    5.0
    Nora in Northwest Arkansas Mall (Pinnacle) was a great help
  • AV
    Alex Velazquez
    Oct 26, 2025
    5.0
    Awesome experience! Great care to detail.
  • MW
    M W
    Sep 29, 2025
    5.0
    Edison saved the day! I came in with a pair of sunglasses missing the nose piece and he repaired them and tightened all the screws for me. Customer service is lacking so much in most businesses, this was a very refreshing experience! They’ve won me over as a customer.
  • HH
    Hannah
    Sep 27, 2025
    5.0
    We stopped in and Edison fixed up our daughter’s glasses immediately! He was wonderful!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.