Club Pilates

Reviews

• TP

  Teena Potts

  4 days ago
  5.0
  This is where my pilates journey began! You will never get the same class twice - with different levels and class types, I'm always challenged and never bored with my workout!
• MN

  Madison Noel

  4 days ago
  5.0
  The staff and instructors here are wonderful! I love the community that they’ve built here
• VJ

  Vidya Jagadish

  Sep 29, 2025
  3.0
  The management of this facility is disorganized, costly, and the membership structure is misleading. My experience has been defined by unexpected charges and frustrating service issues. I initially submitted a cancellation notice for my account. Unfortunately, I was advised to switch to a membership freeze without being clearly informed of the associated "freeze management fee." Because of this confusion, I was charged a fee I did not anticipate and am now struggling to fully cancel my account without paying more money. Beware of the membership freeze—it is not a cost-saving measure. Beyond the fee issue, the operational problems are severe: Difficulty Booking Appointments: It is nearly impossible to schedule sessions. You are consistently put on a waitlist, and appointments are often confirmed last minute. If you miss a session because of this confusing, last-minute confirmation process, you are charged an additional fee. High Staff Turnover: A great trainer I enjoyed working with has already left the facility. The focus here seems to be on maximizing fees rather than providing transparent customer service. If you are looking for a reliable, easy-to-manage membership, I strongly advise looking elsewhere. The hidden costs and frustrating logistics are not worth it. Final Resolution & Rating Update (3 Stars): I want to provide an update to my initial review. The multiple issues I experienced with membership cancellation, the misleading freeze fees, and difficult scheduling were all rectified after the case was escalated past the local manager. The Regional Manager reviewed the entire situation, acknowledged the lack of clarity regarding the fees for my cancellation, and approved the immediate closing of my account. I am adjusting my rating to 3 stars. This reflects the poor initial experience and logistical friction versus the very professional and prompt resolution provided by the Regional Manager. It appears the higher-level management is committed to protecting the company's reputation and providing genuine customer service when it counts.
• BB

  Barbara Brewer

  Feb 3, 2025
  5.0
  This was my first Cardio sculpt class. I really enjoyed it.
• LP

  Lisa Porter

  Dec 30, 2024
  5.0
  I have really enjoyed all of my classes and all of my instructors at Club Pilates. After 15 years out of it, I am surprised at how quickly I loved it again. It’s all because of the people at the Club.

Frequently Asked Questions About Club Pilates