Club Pilates

Reviews

• KE

  Katie Eaves

  Jan 2, 2026
  5.0
  The most consistent and enjoyable exercise I've ever experienced in my life with the most fabulous instructors! Pilates will change your life. Love this studio and ALL of the instructors. They all have their own spin on each class and I learn something new in every single class (264 classes in!).
• JC

  Jennifer Chesshir

  Dec 27, 2025
  5.0
  Great place to get in a Pilates class. Instructors are good and studio clean.
• TP

  Teena Potts

  Nov 20, 2025
  5.0
  This is where my pilates journey began! You will never get the same class twice - with different levels and class types, I'm always challenged and never bored with my workout!
• MN

  Madison Noel

  Nov 20, 2025
  5.0
  The staff and instructors here are wonderful! I love the community that they’ve built here
• VJ

  Vidya Jagadish

  Sep 29, 2025
  3.0
  The management of this facility is disorganized, costly, and the membership structure is misleading. My experience has been defined by unexpected charges and frustrating service issues. I initially submitted a cancellation notice for my account. Unfortunately, I was advised to switch to a membership freeze without being clearly informed of the associated "freeze management fee." Because of this confusion, I was charged a fee I did not anticipate and am now struggling to fully cancel my account without paying more money. Beware of the membership freeze—it is not a cost-saving measure. Beyond the fee issue, the operational problems are severe: Difficulty Booking Appointments: It is nearly impossible to schedule sessions. You are consistently put on a waitlist, and appointments are often confirmed last minute. If you miss a session because of this confusing, last-minute confirmation process, you are charged an additional fee. High Staff Turnover: A great trainer I enjoyed working with has already left the facility. The focus here seems to be on maximizing fees rather than providing transparent customer service. If you are looking for a reliable, easy-to-manage membership, I strongly advise looking elsewhere. The hidden costs and frustrating logistics are not worth it. Final Resolution & Rating Update (3 Stars): I want to provide an update to my initial review. The multiple issues I experienced with membership cancellation, the misleading freeze fees, and difficult scheduling were all rectified after the case was escalated past the local manager. The Regional Manager reviewed the entire situation, acknowledged the lack of clarity regarding the fees for my cancellation, and approved the immediate closing of my account. I am adjusting my rating to 3 stars. This reflects the poor initial experience and logistical friction versus the very professional and prompt resolution provided by the Regional Manager. It appears the higher-level management is committed to protecting the company's reputation and providing genuine customer service when it counts.

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