Arkansas Family Medicine

Reviews

• AH

  Aspen Huseman

  Apr 6, 2026
  1.0
  I was unfortunately disappointed with my experience and do not plan to return. In February, I visited this clinic while feeling unwell and was tested for COVID-19 and influenza. The testing process itself was very brief, and after waiting alone in the room for about 15 minutes, I spent only 3 minutes with the APRN. My results were negative, and I was sent home with a prescription for a nasal spray. What concerns me most is that my insurance was billed $861 for this visit. Given the limited time spent on evaluation and the straightforward nature of the care provided, this charge feels excessive and difficult to justify. Greater transparency around billing and services is not just beneficial—it is essential for maintaining patient trust and accountability.
• LS

  LaTonya Smith

  Mar 10, 2026
  5.0
  I have been a patient of Dr. Allison Richardson for about 15 years. She is my primary care physician, but she has grown over the years. She’s had to expand her practice with other business professionals. APRN Kristyn Lambert Is an amazing nurse practitioner. While I am not always able to get in with Dr. Richardson because of her busy schedule, Kristyn fits the bill. She is SO SWEET! SO CARING! AND COMPASSIONATE! She has all of the ingredients of a perfect medical professional. She takes the time to make sure that she listens to her patient concerns which is a rarity these days. The medical professional Industry is not what it used to be. I had my yearly exam today and was greeted by Gabrielle. I experienced an issue that had nothing to do with the clinic but had something to do with me personally. Gabrielle went above and beyond to fix the issue and made my life so much easier today. Excellent Customer Service skills she displayed and she showed me that my problem was important. The entire office staff got involved to resolve of my issue. I WAS SO GRATEFUL, not only for Gabrielle, but Audra who quickly stepped in to get me in and work fast and efficiently to help get me out of the clinic in record time. There were a few other ladies at the clinic that I did not get their names, but you can see they work together, care about each other and care about their patience’s. A true DREAM TEAM! Dr. Allison Richardson has extended her practice to a new location which is located on R street, in the Heights., Little Rock.This is where the new staff is, but the original location which is on Chenal Pkwy has equally wonderful staff members as well. You can never go wrong if you go to either location.
• CS

  Charles Smithson

  May 30, 2025
  3.0
  Dr Hiegle is great but I question his support staff. I had a test run and waited results to know what to do next. Finally had to call after checking patient portal and finding nothing. When I called I expected some guidance but got none from the nurse and have not heard from the doctor. I have a paper subscription that when I came in in April I was supposed to get a script covering April, May,and June. I got the April fine but when I went to fill May meds I had two to be filled in June but nothing to cover May so I called the nurse line and didn't get a response. (Normal) so I called the front desk and expressed my concerns they said they would check and have the nurse call me back when I could come in and get a replacement. That was a week ago... I have been happy with my care as far as the visit but follow up has been lacking. When I was supposed to be sent out for services I have had to call back and then shortly after that I finally get action. The service is great as long as you are willing to pester to get Dr directed services.

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