At KEDPLASMA Jonesboro, we play a crucial role in saving lives through plasma donation. Our specialized center focuses on the collection and procurement of high-quality plasma, which is then processed into life-saving therapies. Join us in making a significant impact on patients in need. Come donate today and be a part of this life-changing journey! BPL Plasma is now part of KEDPLASMA, a Kedrion Biopharma company.
Good people and place but they never answer the phone when I need a question answer and wasting gas driving 30 mins just to ask a question that takes less than 3 minutes
GW
Grover W
Jan 27, 2026
4.0
Great place! Friendly staff!
RR
Robert
Jan 14, 2026
1.0
I am writing to share my feedback regarding my recent experiences at the Kedplasma center. For the most part, my experience as a donor has been positive. I particularly appreciate the efficiency of the check-in process, which is remarkably smooth when utilizing the mobile app. It is clear that the center has made great strides in using technology to streamline the initial stages of donation.
However, I am rating my experience poorly due to a recurring and significant issue: the inability to reach the center via telephone. On numerous occasions, I have attempted to call with time-sensitive questions, only to have the phone ring indefinitely without an answer. It appears that the staff on-site either overlooks the phones or is too overwhelmed with floor duties to attend to them.
This lack of communication creates a major barrier for donors. Currently, the only way to get a simple question answered is to physically drive to the location and wait in line—sometimes for up to two hours. This is an unreasonable expectation for donors who are already volunteering their time and effort. It suggests a lack of regard for the donor's schedule and significantly hinders the overall customer service experience.
To resolve this, I strongly recommend that management considers hiring a dedicated receptionist or secretary whose sole responsibility is to manage incoming calls and provide administrative support. Having a designated point of contact for phone inquiries would not only improve donor satisfaction and retention but also allow the medical and floor staff to remain focused on their primary tasks without the distraction of unanswered phones.
Thank you for your time and for considering this suggestion to improve the donor experience. I look forward to seeing these improvements implemented
PP
Penny
Dec 16, 2025
5.0
I really like the employees who work here! Everyone seems to know exactly what they are doing. It's a very busy place, so every now and then, the wait is long, but they are cross-trained and try to pull ppl from the back to medical screening to help ppl get through as fast as possible.
LT
Liz Taylor
Nov 27, 2025
5.0
Everyone Was Friendly
Long Process getting everything done..My First time going it was Great.
Frequently Asked Questions About KEDPLASMA Jonesboro
Are you open during the COVID 19 lockdown?
Yes, we are open! All 51 BPL Plasma centers are open and accepting much needed life-saving plasma! Visit your nearest BPL Plasma location today
bplplasma.com/find-a-center
What is the main purpose of KEDPLASMA Jonesboro?
KEDPLASMA Jonesboro focuses on collecting high-quality plasma used to create life-saving therapies, inviting donors to participate in this important process.
What are the operating hours of KEDPLASMA Jonesboro?
The center is open Monday to Friday from 7:00 AM to 7:00 PM, Saturday from 8:00 AM to 3:00 PM, and is closed on Sundays.
Is KEDPLASMA Jonesboro open during COVID-19 lockdowns?
Yes, all BPL Plasma centers including KEDPLASMA Jonesboro remain open and are accepting plasma donations.
What types of plasma donation services does KEDPLASMA Jonesboro specialize in?
The center specializes in plasma collection, including convalescent plasma collection which is vital for certain therapies.
How can I contact KEDPLASMA Jonesboro?
You can reach them by phone at +1 870-934-9435 or email at jonesboro@bplgroup.com.
Where is KEDPLASMA Jonesboro located?
It is located at 2309A East Nettleton Avenue, Jonesboro, AR 72401, United States.
Are there other plasma donation centers near KEDPLASMA Jonesboro?
Yes, nearby places include bpL PLASMA and KEDPLASMA centers, both plasma donation sites that customers might visit.
What nearby amenities might a plasma donor visit before or after donating at KEDPLASMA Jonesboro?
Donors can visit Walgreens for pharmacy needs, The Vibe Lounge for relaxation, or enjoy a meal at Hong Kong Asian restaurant nearby.
Are there any nearby stores where I can shop after donating plasma?
Yes, options include TK's Beauty & More for cosmetics, Market Bliss boutique for clothing, and NEA Discount Mall for convenience shopping.
Does KEDPLASMA belong to a larger parent company?
Yes, BPL Plasma, including KEDPLASMA Jonesboro, is now part of Kedrion Biopharma.
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