Planet Fitness

4.7
610 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
1768 N Crossover Rd, Fayetteville, AR
72701, United States

Hours

Reviews

4.7
610 reviews
5 stars
500
4 stars
68
3 stars
19
2 stars
8
1 star
15

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The gym is consistently reported as clean, with many customers appreciating the cleanliness of the workout areas and locker rooms.

Friendly Staff

Customers frequently mention the friendly and helpful nature of the staff, contributing to a welcoming atmosphere.

Equipment Availability

Most reviews highlight the availability of equipment, although some customers noted peak times can lead to waits for certain machines.

Customer Service Issues

There are several complaints regarding customer service, particularly related to membership cancellation policies and some negative interactions with staff.

Amenities

The gym offers various amenities such as tanning beds and hydro massage chairs, which are well-received by members.
  • SF
    Stephanie Faerber
    Nov 5, 2025
    5.0
    I have been a member of Planet fitness for about 2 years. Crossover location is BY FAR the BEST facility in NWA. I have gone to most of the locations and the facility itself is the cleanest, and the layout is 2 story which I really like. The BEST part of crossover is the staff. They are an amazing set of people as individuals and always professional. This Gym always has a monthly topic that they bring awareness to or celebrate. A few months ago it was Suicide awareness month and they had a board to put sticky notes of encouragement that you could take and leave one for someone else. It was touching. As a Veteran, consistency and predictability is a core part of daily functioning. To know that the same staff is there day in and day out it creates a cohesive atmosphere and the patrons at this gym are great as well. Any time I’ve seen anything that needed to be tweaked or improved I have brought it to their attention and they are always welcoming of the information and keep the gym rolling by replacing pads and parts as soon as they get tickets for them. They are always on top of cleaning and have a friendly demeanor. Coming to this Planet fitness not only helps me to stay physically healthy but knowing it’s a constant in my life and routine with the same great people really adds happiness to my day. They are honoring Veterans this month and called me out as soon as I walked through the door to honor me for my service.I would also like to say Thank you to my fellow gym patrons who are also Veterans… Dennis 🫡 thank you. And all the veterans not just at my location but all over. Y’all are amazing. Thanks for your service in all the many ways and sacrifices you’ve made and continually face. God has brought you this far for a reason… don’t give up. You’re here for a reason. You are Loved and appreciated. You are SEEN. I in turn want to say “Thank you” for a JOB WELL DONE to my gym family at Crossover! You guys are awesome! You make a difference! Thank you 🙏 -HM3 Faerber, USN aka Steph
  • AK
    Andy Kennedy
    Oct 24, 2025
    5.0
    planet fitness i a great gym to visit i enjoyed my time here
  • AV
    Adrienne Vaughan
    Oct 18, 2025
    5.0
    Today my AirPod got stuck in the stairmaster, and I couldn’t get it out. So I asked Peyton, one of the employees, to help. He was really kind and immediately came over to help. He spent like 10 minutes working to get my AirPod out and had to lift the machine and move it around but eventually he got it out. He was so nice about it though. Give this man a raise!
  • AW
    Alexander Wade
    Oct 9, 2025
    4.0
    Planet fitness had the regular good machines you need and it was clean
  • HM
    Hannabelle02 /Media
    Sep 23, 2025
    2.0
    If I have to take one more cold shower I swear. It's It's been months, and I try to shower here 2- 3 times a week, sometimes more if the water at home is out. For months now, its been 5 minutes or less of hot water- then straight cold. Is it ever going to be fixed? I'd rather stink like livestock then keep taking cold showers.

Frequently Asked Questions About Planet Fitness

What type of gym is Planet Fitness in Fayetteville (East), AR?

Planet Fitness is a welcoming gym that promotes a Judgement Free Zone® with best-in-class equipment for all fitness levels.

Where is Planet Fitness located in Fayetteville?

Planet Fitness is located at 1768 N Crossover Rd, Fayetteville, AR 72701, US.