Children and Teen Dental of Alabama - Tuscaloosa (Mcfarland Blvd.)

Reviews

• MN

  Monique Nall

  3 days ago
  1.0
  Just took my daughter there on Monday, 3/16/26. She saw Dr. Burgess. I don't know why as she has never seen him at all. She's always seen Dr. Simpson, who is phenomenal. She had to get fillings and she has never been in so much pain. First, he didn't use a topical anesthetic before injecting her to numb her. He just came in straight with the needle. She literally had a panic attack due to the many times he stuck her. She told him she was in pain and all he said was "I'm almost finished, you don't even know what I'm doing." I was so livid. Fast forward to today, and she still cant taste anything. Her gums are hurting still. My children have always loved this place because of Dr. Simpson, but Dr. Burgess just destroyed my and their trust in them. After we were done, I went to the desk to ask about future apps and who they will see. She stated for some reason they will see Dr.Burgess, but she was happy to put my children back to the dentist they've always known, Dr. Simpson. Although I am grateful for the receptionist, I don't think that we'll be going back. Our relationship of 10+ years is over.
• SG

  Samantha Greathouse

  Dec 31, 2025
  1.0
  I made an appointment for my 4 children over a month ago and filled out all of their paperwork on the same day. I arrived at our appointment on time, however they did not see any of my children until 40 minutes past our appointment. During that time, they informed me they needed to verify our insurance, because the paperwork I submitted on their website forum did not save all of the information. They also informed me at that time that we were not in network and I would need to pay 10% of the bill today. I then found out they had never called my children previous dentist to have any x-rays or records sent over. And due to that they would need to take more x rays of my one child, who already had some done. This is a FAST food dental office with zero privacy between its dental chairs. With a front office staff that cannot be bothered to do their due diligence ahead of time. If I had received a phone call before our appointment explaining that something happened to the paperwork I would have been glad to re-provide the information they needed. I did ask when I made the appointment if they accepted our insurance, which the front office confirmed. However, I didn't learn we weren't in network until 30 minutes past our appointment time. Again, if due diligence was done ahead of time, even a day a head! I could've cancelled the appointment. They knew all this and still tried to push for x-rays for my oldest, saying we don't have them. And they couldn't call the previous dentist as they are closed today. Again, all could've been resolved if they actually cared about their patients instead of squeezing as much money out of them as possible. The dentist was rude to me as a parent, who was only trying to soothe my scared child. I understand the dentist is the one in charge, but he clearly preferred a scared child to a child that just needs a moment to get comfortable. They had no consideration for my autistic daughter who was past her limit waiting for so long (And yes I wrote she was autistic in their paperwork). Did not ask me if I wanted fluoride on my children's teeth, which was an additional cost I also got to pay as we aren't in NETWORK!
• MC

  Melissa Clark

  Nov 25, 2025
  5.0
  Absolutely amazing! My son is autistic and they made him feel comfortable while pulling a tooth. Dr Simpson is a miracle worker my son didn't feel anything. The technician (ashley i think) used to tapping method to keep my son grounded during the shot process and that really helped him.
• JK

  Janet Knowles

  Nov 21, 2025
  5.0
  Kid friendly, Grandma approved!
• ND

  Nancy D

  Oct 2, 2025
  5.0
  Great staff and Dentist. Recommend!