Planet Fitness

4.5
817 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
1409 US Hwy 280, Phenix City, AL
36867, United States

Hours

Reviews

4.5
817 reviews
5 stars
617
4 stars
100
3 stars
45
2 stars
18
1 star
37

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While many customers praised the friendly and helpful staff, there were complaints about certain staff members being unprofessional and inattentive.

Cleanliness

The gym is generally reported as clean and well-maintained, although some reviews noted issues with specific areas like locker rooms and equipment cleanliness.

Equipment Issues

Multiple reviews highlighted ongoing problems with broken equipment, with some machines remaining out of order for extended periods.

Customer Service

Customer service experiences varied, with some praising quick responses and helpfulness, while others reported frustrating interactions and unresolved issues.

Atmosphere

The gym is described as having a positive atmosphere, but some customers mentioned issues with noise levels and distractions.
  • AJ
    Aegon (Johnny)
    5 days ago
    5.0
    Clean, plenty of equipment, knowledgable staff.
  • MS
    Mandie Smith
    Nov 2, 2025
    5.0
    Friendly, comfortable atmosphere
  • DH
    dee housey
    Oct 27, 2025
    3.0
    Equipment stay break for over a month without fixing. Right now there’s 4 cables pop and no timeline in when there be fix with a host of other equipment got to do better.
  • TS
    Tamara Strauss
    Oct 6, 2025
    5.0
    I transferred my membership to this location. The staff are excellent. Eric is a fantastic trainer and understands my goals.
  • RS
    Rashon S
    Oct 2, 2025
    5.0
    Clean

Frequently Asked Questions About Planet Fitness

What makes Planet Fitness in Phenix City a welcoming place to work out?

Planet Fitness offers a Judgement Free Zone® with best-in-class equipment, welcoming everyone to build strength at their own pace.

What are the operating hours for Planet Fitness in Phenix City?

The gym is open Monday from 5:00 AM to midnight, Tuesday to Thursday 24 hours, Friday until 10:00 PM, and Saturday and Sunday from 7:00 AM to 7:00 PM.