LensCrafters

4.8
819 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1110 Eastdale Mall, Montgomery, AL
36117-2144, United States

Hours

Reviews

4.8
819 reviews
5 stars
752
4 stars
20
3 stars
3
2 stars
8
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews praised the staff, particularly Ana, Chris, and David, for their exceptional customer service, patience, and helpfulness.

Staff Knowledge

Customers frequently noted the staff's expertise and ability to provide helpful advice on selecting glasses and understanding insurance.

Store Experience

Many reviews highlighted a positive shopping experience, with mentions of a clean store and a good selection of frames.

Mixed Feedback on Hours

Some customers expressed frustration regarding the store's hours, specifically instances where the store closed earlier than advertised.

Overall Satisfaction

Overall, customers reported a high level of satisfaction with their experiences, often recommending specific staff members for assistance.
  • KI
    Kenith Isreal
    Nov 12, 2025
    5.0
    Service was great from initial scheduling through purchase. Christopher was very helpful, knowledgeable, and professional. I would recommend this location to anyone looking for a personalized experience.
  • LP
    Lawrence Phillips
    Nov 12, 2025
    5.0
    I broke my glasses and Lord knows can’t see without them. A coworker of mine told me LensCrafters and how great of an experience he had. I visited the store and had a great experience, my consultant Chris and his store manager were very helpful throughout this process. They were patient with me while I got my details of my vision insurance, I didn’t have it on me, of course lol. Great atmosphere check them out.
  • LL
    LaJuliet
    Nov 9, 2025
    5.0
    On November 8, 2025, I took a pair of my eyeglasses to Lens Crafter in order to see if they could repair the arm. The associate, Valerie looked at the eyeglasses and indicated she could repair them as they only needed screws replaced. The associate found screws she had wasn’t working. She indicated that her manager would be in later today and he would be able to find the appropriate screws to repair my eyeglasses. I left my eyeglasses and that evening Valerie contacted me and stated that her manager had repaired my eyeglasses. She stated there was no charge for the repair. I was very happy to have my eyeglasses repaired as they were a favorite pair. I just want to Thank the associate, Valerie and her manager for working diligently to assist me in repairing my eyeglasses. I was impressed with their professionalism and kindness at this store. Thanks again Lens Crafter for repairing my favorite pair of eyeglasses. I would give you all a score of one hundred as a result of excellent customer service.
  • TR
    Tamekia Robinson
    Nov 2, 2025
    5.0
    My husband & I wanted to take advantage of the funds our insurance allotted for us to use for our vision needs. Valerie & Mya were excellent in assisting us. Both my husband & I purchased a pair of ray ban glasses. I’m waiting to receive my order.
  • TS
    The Faire Play Show
    Oct 26, 2025
    5.0
    Ana, the Asst. Mngr, was soooo very kind & helpful! And extremely knowledgeable! I brought a pair of eyeglasses in for a simple repair/tightening & she practically broke down & reassembled those glasses to yield a beautifully clean & new-looking pair of eyeglasses! And of course, she did this all as a courtesy to me! For all of your Eyewear needs, go see Ana & her staff @ Lenscrafters in Eastdale Mall! 👓 🧡

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.